Top 9 Help desk analyst Jobs in Delaware

MO427-Help Desk Analyst 10830
FHR —Dover, DE
- Mid-level
- Typing
- Communication skills
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AVP of Information Technology
Dover Federal Credit Union —Dover, DE
- Full-time
- Azure
- Computer Science
- 5 years
Senior Enterprise Applications Engineer (Wilmington, DE)
Benchmark Makers —Wilmington, DE
- Email
- Computer science
- Computer Science
- Office
Business Analyst - Behavioral Health
SimiTree Talent Solutions —United States
- Remote
- Microsoft Outlook
- Computer Science
- Research
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8d

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
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Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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help desk analyst jobs near delaware

MO427-Help Desk Analyst 10830

FHR -
Dover, DE

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Job Details

Qualifications

Phone communication
Typing

Full Job Description

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Our direct client has an opening for a Help Desk Analyst 10830

This position is up to 14 months with the option of extension. The client is located in Dover, DE

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)

Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy

Role Description:

This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.

The technician troubleshoots, resolves, documents, and escalates tickets as necessary.

Excellent communication and customer service skills are a must.

The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.

Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.

Role Details:

Process all inbound telephone calls, emails, and tickets as assigned.

Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

Basic troubleshooting of LAN/WAN issues

Remote troubleshooting of desktop issues

Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

Proactive responsiveness to time sensitive issues.

This is a diverse business process environment that requires independent critical thinking.

Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.

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help desk analyst jobs in delaware

MO427-Help Desk Analyst 10830

AVP of Information Technology

Senior Enterprise Applications Engineer (Wilmington, DE)

Business Analyst - Behavioral Health

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