Newark, Delaware
This is more than a traditional Front Desk position. The Front Desk Supervisor serves as a working leader—coaching associates, supporting daily operations, solving problems in real time, and ensuring every guest interaction reflects the high standards of Marriott and our hotel.
Working alongside hotel leadership, this position plays a critical role in maintaining service excellence, developing associates, and keeping operations running smoothly in a fast-paced hospitality environment.
Success in this role will be measured by your ability to lead by example, solve problems proactively, support your team, and deliver exceptional guest experiences every shift. This position is ideal for someone who sees a challenge and immediately starts looking for solutions.
The Courtyard Newark – University of Delaware offers a unique hospitality environment at the intersection of higher education, athletics, business travel, and community engagement. As Front Desk Supervisor, you will play a key role in creating memorable guest experiences while helping develop a team committed to service excellence.
If you're an experienced Marriott Front Desk leader who enjoys coaching others, solving problems, and leading from the front, we'd love to hear from you.
Shaner Hotels is excited to offer an exceptional career opportunity at the Courtyard by Marriott Newark–University of Delaware, located on the scenic campus of the University of Delaware in Newark, Delaware. Combining modern accommodations with outstanding hospitality, our hotel delivers exceptional guest experiences through impeccable service and innovative amenities.
Our beautifully appointed guest rooms feature spacious work areas, complimentary Wi-Fi, and the comforts today's travelers expect. As one of Delaware's first Green Lodging certified hotels, we are proud of our commitment to environmental sustainability while maintaining the highest standards of guest service..
As a member of the Shaner Hotels family, you'll join an award-winning hospitality organization dedicated to developing talent, fostering career growth, and creating exceptional guest experiences. Whether you're beginning your hospitality career or looking to advance into your next leadership opportunity, the Courtyard by Marriott Newark–University of Delaware offers the support, resources, and opportunities to help you succeed.
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Lead the Front Desk team by example while providing exceptional guest service during every shift.
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Assist with the daily operation of the Front Desk, including check-ins, check-outs, guest requests, and issue resolution.
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Support training and development of Front Desk associates while reinforcing Marriott and hotel service standards.
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Coach associates through challenging situations and empower them to make guest-focused decisions.
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Monitor arrivals, departures, VIP guests, room availability, and special requests to ensure a seamless guest experience.
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Work closely with Housekeeping, Engineering, Sales, and other departments to coordinate daily hotel operations.
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Handle guest concerns professionally and resolve issues with confidence and urgency.
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Assist with cash handling, credit procedures, room inventory management, and operational controls.
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Support labor management by assisting with shift coverage and day-to-day staffing needs.
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Serve as the Manager on Duty when assigned and provide leadership throughout the hotel as business demands require.
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Jump in wherever needed to support the operation and ensure the success of the team.
Hospitality is a 24-hour business, and flexibility is essential for success in this role. The Front Desk Supervisor must be available to work a variety of shifts, including mornings, evenings, weekends, and holidays, based on business needs.
The ideal candidate understands that leadership means supporting the team whenever and wherever needed, ensuring consistent service and operational excellence across every shift.
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Previous Marriott Front Desk experience is required.
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Previous Front Desk supervisory experience in a hotel environment is required.
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Strong understanding of Marriott service standards, guest recovery, and front office operations.
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Excellent communication, leadership, and conflict-resolution skills.
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Ability to make sound decisions in a fast-paced environment while maintaining professionalism and composure.
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Strong organizational skills with exceptional attention to detail.
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Ability to multitask while maintaining a positive attitude and guest-first mentality.
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Working knowledge of hotel property management systems and front office procedures.
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Experience with Marriott property management systems.
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Some college coursework or degree.
You are:
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An experienced hotel leader who enjoys coaching and developing others.
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Comfortable balancing guest service with operational leadership.
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Calm under pressure and able to think quickly when unexpected situations arise.
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Flexible, dependable, and willing to work alongside your team during busy periods.
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Passionate about hospitality and committed to delivering memorable guest experiences.
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A positive role model who leads with professionalism, accountability, and integrity.
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Someone who understands that no task is beneath a leader and is always willing to jump in to help.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
