Product Support Specialist
Req number:
R7910
Employment type:
Full time
Worksite flexibility:
Onsite
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Product Support Specialist ready to take us to the next level! If you have at least one year of experience in data entry and customer service experience and are looking for your next career move, apply now.
Job Description
We are looking for a Product Support Specialist to provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. This position will be full-time and onsite in Newark, DE.
What You'll Do
Acquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs
Adhere to all CAI and State security protocols and compliance requirements
Utilize computer inquiry systems to retrieve necessary verification documents and information
Facilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility
Process Medicaid renewal applications for clients renewing their medical benefits
Analyze financial data and perform calculations for accurate input into the eligibility system
Conduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations
Collaborate with clients to securely collect application documents in digital formats (e.g., PDF, JPG)
Maintain detailed case management records and documentation using the eligibility system
Act as witness at fair hearings for client’s appealing their eligibility determination, as necessary
Participate in individual and team meetings to stay updated on processes, procedures, and policy changes
Perform additional case management tasks as required to support program goals
What You'll Need
Required:
High school diploma or equivalent
A minimum of one year of experience in data entry
At least one year of customer service experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Exceptional organizational skills with keen attention to detail
Ability to perform and analyze financial calculations with accuracy
Strong problem-solving skills and ability to synthesize data from multiple sources to inform decisions
Analytical proficiency to evaluate complex issues and identify patterns, trends, or root causes
Excellent written and verbal communication skills; fluency in English is required
Self-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environment
Reliable transportation to/from the office with punctual attendance
Availability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)
Capability to remain seated for extended periods and perform desk-based tasks
Preferred:
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$18 - $20 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
