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QSR General Manager
Capriotti's Hockessin —Hockessin, DE
- $50,000 a year
- Weekends as needed
- 5 years
- Quick service & fast food restaurant
- Recruiting
- 401(k)
- Paid time off
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QSR General Manager

Capriotti's Hockessin
Hockessin, DE

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Job Details

Full-time
$50,000 a year

Benefits

401(k)
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Serving clients
Quick service & fast food restaurant experience
In-person customer service
Labor cost analysis
Employee relationship building
Cash register operations
Kitchen cost control
Inventory tracking for food cost management
Team training
Fast food restaurant experience
Restaurant cost management
Managing hospitality operations budgets
POS systems

Full Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Benefits/Perks

Competitive Pay
401k / Matching
Paid time off
Monthly bonus program - based off store performance metrics

Company Overview

Capriotti’s Sandwich Shop
Capriotti’s is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.

General Manager Job Summary

45 hours per week (more as needed)
Nights/weekends/closing shifts a must
5 years GM experience running QSR shop
Excellent FOH and BOH (inventory) POS experience a must
Must have excellent previous employer references
Must have experience driving sales
Must have experience controlling COGS costs and labor costs
This is a hands on position - player / coach role
Must have excellent customer service skills
Must have excellent team member training skills

$50K+ salary with bonus

General Manager Responsibilities

Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls.
Responsible for cash management and bank deposits.
Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
Utilizes effective purchasing, inventory, receiving, and waste-monitoring procedures.
Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
Demonstrates emotional resilience under pressure and during changing priorities.
Analyzes information and evaluate results to choose the best solution for problem-solving.

General Manager Qualifications

Skills and Knowledge:

Service Orientation – Actively looks for ways to help others.
Time Management – Demonstrates ability to multi-task; can remain “hands-on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

Physical Requirements:

Ability to withstand work conditions in temperatures of 0F or less and up to 100F.
Ability to move throughout the restaurant for extended periods at a time.
Can move 50 lbs. for a distance of up to 10 feet.
Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

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