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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
New Era Technology offers:
- 28 PTO Days including company holidays
SUMMARY: The Project Manager is responsible for leading and coordinating projects for the GVC Division including but not limited to video collaboration, life safety, and large venue solutions. This role ensures that projects are delivered on time, within scope, and within budget while maintaining high standards of quality and customer satisfaction. The Project Manager serves as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.
PRIMARY DUTIES include but not limited to:
Project Planning & Execution
- Define project scope, goals, and deliverables in collaboration with clients and internal teams.
- Develop and manage detailed project plans, schedules, and resource allocations using ERP and project management tools such as ConnectWise and Microsoft products.
- Schedule internal staff and subcontractors for installations and manage workflows.
- Track multiple project budgets, milestones, and deliverables to maintain profitability.
- Monitor project margins and profitability metrics to meet or exceed as-sold targets, identifying and resolving cost inefficiencies.
- Oversee all phases of the project lifecycle—from initiation through closeout—ensuring adherence to standardized methodologies, timely delivery, budget compliance, and scope alignment.
- Maintain a regular cadence of Work-In-Progress (WIP) review meetings with team leads and managers to monitor progress and performance, supporting accurate forecasting and reporting.
- Partner with the PMO Director, managers, and team leads to ensure accurate forecasting and reporting, including regular WIP reviews and updates.
- Collaborate with integration services to optimize resource allocation throughout the project lifecycle.
- Ensure clean project closeout, including transition to managed services teams for warranty execution and post-project sales or renewals.
Operational Excellence
- Manage multiple projects and respond confidently to emergent changes and decisions impacting completion and profitability.
- Identify risks and develop mitigation strategies to ensure project continuity.
- Coordinate with pre-sales and post-sales engineering to align technical execution with client needs.
- Ensure compliance with operational procedures, including timesheet accuracy and timely submission of all paperwork related to installations.
- Support process improvement initiatives using data-driven insights.
- Collaborate with cross-functional teams to resolve project issues, mitigate risks, and ensure client satisfaction.
- Support procurement and vendor management for project-related materials and services.
- Identify potential sales opportunities through installation interactions.
- Participate in employee reviews when requested.
- Strive to achieve 100% customer satisfaction at all times.
Perform other duties as assigned by management.
Quality & Compliance
- Ensure all installations meet client specifications and industry standards.
- Oversee documentation, testing, and commissioning of AV, life safety, and security systems.
- Monitor installation progress through site visits and client meetings as required.
- Maintain compliance with internal processes, safety protocols, and regulatory requirements.
- Promote professionalism among installation staff and uphold the company's reputation in the marketplace.
COMPETENCIES:
- Proven experience leading complex projects across multiple teams and geographies.
- PMP or equivalent certification preferred.
- 5+ years of experience in relevant technology project management (i.e. AV, security, etc.)
- Experience with enterprise collaboration platforms (Teams, Zoom, Webex) is a plus
- Strong understanding of project budgeting, cost control, and profitability metrics, including payroll oversight and resource allocation.
- Skilled in executing operational workflows to enhance efficiency and scalability.
- Strong organizational & leadership skills including mentoring and performance management
- Knowledge of industry standards and internal policies related to project execution, documentation, and reporting.
- Superior written and verbal communications skills
- The confidence and ability to use discretion and good judgment regarding sensitive or confidential information
- The ability to work under pressure and with a sense of urgency to deadlines
- The ability to multi-task, prioritize and effectively manage one's time
- Commitment to maintain pace with evolving technologies and products
REQUIRED EDUCATION & EXPERIENCE: Bachelor's Degree or equivalent experience (minimally to years).
EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5 PM. However, required work hours may vary depending on business needs.
TRAVEL: Travel to client sites and internal meetings as needed (estimate 25% travel required).
LANGUAGE SKILLS: English
QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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