JOB DESCRIPTION
Join a team that helps scale and modernize how we acquire new card customers through high-impact partnerships and supplier delivery. You'll build strong relationships, create clarity in complex work, and help turn commitments into measurable outcomes.
As a Senior Product Delivery Associate in the Card Acquisitions Product team, you will coordinate cross-functional delivery with strategic partners and external suppliers, helping teams execute roadmaps, manage risks, and strengthen controls. You'll bring structure to fast-moving priorities through disciplined planning, clear communications, and proactive issue management. You'll also help improve operational routines and documentation so delivery stays efficient, consistent, and audit-ready.
Job responsibilities
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Execute supplier initiatives by translating priorities into delivery plans, milestones, dependencies, risks and issues, and status reporting
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Coordinate work across Product, Technology, Operations, and Risk partners to drive deliverables from initiation through completion
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Track modernization deliverables, document decisions, surface blockers, and drive actions that improve scalability and efficiency
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Support third-party oversight activities by coordinating inputs, tracking due dates, maintaining audit-ready documentation, and escalating concerns appropriately
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Assess supplier management and operational processes by gathering evidence, documenting gaps, and coordinating remediation with accountable owners
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Monitor supplier adherence to contractual requirements, policies, and procedures, and communicate potential impacts to stakeholders
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Deliver change management support by drafting communications, coordinating impact inputs, contributing to readiness planning, and tracking sustainment activities
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Improve processes by identifying inefficiencies or control gaps and implementing standard routines, templates, and playbooks
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Communicate progress, risks, and tradeoffs through clear, concise updates in decks, emails, and reports
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Manage competing priorities with sound judgment, operating effectively in ambiguity and driving closure through disciplined follow-through
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Promote a strong control environment by following risk, control, and process expectations while focusing on customer outcomes
Required qualifications, capabilities, and skills
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6 years of experience in delivery execution, program/project coordination, process improvement, supplier oversight, business operations, risk management, controls, or related work
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Ability to coordinate across a matrixed environment and drive execution without direct authority
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Strong organizational, analytical, and problem-solving skills, with the ability to manage multiple workstreams in ambiguity
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Experience creating and maintaining delivery artifacts (plans, risks and issues logs, action logs, status reports, and governance notes) with strong attention to detail
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Strong written and verbal communication skills, including tailoring updates for senior stakeholders and working teams
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Ability to collaborate with Product and Technology teams to recommend improvements that enhance customer experience and operational effectiveness
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Working knowledge of vendor management and third-party oversight expectations, including risk and control practices
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Bachelor's degree or equivalent experience
Preferred qualifications, capabilities, and skills
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Experience in financial services, particularly supplier oversight, risk management, controls, or compliance-related work
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Experience supporting supplier performance routines, governance forums, and contractual deliverables
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Systems-thinking approach to analyze end-to-end processes and identify optimization opportunities
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Experience using agile ways of working to deliver iterative improvements
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Familiarity with responsible use of AI tools to improve documentation quality and process execution (with appropriate controls)
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Master's degree and/or relevant certifications (for example, PMP, agile, Lean, risk, or controls)
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
