Top 55 Business intelligence analyst Jobs in Delray Beach, Fl

Business Systems and Analytics Manager
DebtResolvePro —Delray Beach, FL
- From $70,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- SQL
- Paid holidays
- Disability insurance
Quick Apply
Business Innovation Analyst
Moss.com —Fort Lauderdale, FL
- Full-time
- Mid-level
- Office
- Residential
Data Science & Business Intelligence Analyst
BlueTeam —Boca Raton, FL
- $75,000 - $95,000 a year
- Computer Science
- 5 years
- Mid-level
Quick Apply
9d
Power BI – Visualization & Reporting Analyst
Stellar IT Solutions LLC —Deerfield Beach, FL
- $52 - $58 an hour
- Hybrid work
- Computer Science
- Mid-level
- SQL
Quick Apply
Lead Data Analyst - Medical Data
NCCI —Boca Raton, FL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Research
Financial BI Analyst
Alteva RCM —Boca Raton, FL
- Azure
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Business Analyst
RD Global Inc —Fort Lauderdale, FL
- Research
- Mid-level
- Office
Risk Analyst
Moss.com —Fort Lauderdale, FL
- Full-time
- Microsoft Word
- Mid-level
- Office
Technology Business Analyst
McCorquodale Transfer, LLC —West Palm Beach, FL
- $50 - $60 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
13d
Business Operations Analyst- Physician Practice Admin - BHPG - FT AMB 27032
Broward Health —Fort Lauderdale, FL
- Full-time
- Mid-level
- Office
- Analysis skills
Procurement Master Data & Analytics Analyst
Titan America —Deerfield Beach, FL
- Full-time
- Mid-level
- Finance
- Analysis skills
Business Operations Analyst-BHP
Broward Health —Fort Lauderdale, FL
- Full-time
- Mid-level
- 3 years
- Master's degree
12d
Data Analyst - Palm Springs, FL
Warrior Service Company LLC —West Palm Beach, FL
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
Lead Solutions Analyst
CohnReznick —Boca Raton, FL
- Remote
- 7 years
- Azure
- Computer Science
- Paid time off
- Parental leave
3d
Business Process Analyst
Dycom Industries, Inc. —West Palm Beach, FL
- 18 years or older
- CPA
- Office
- Employee stock purchase plan
- Paid holidays
Quick Apply
10d
EBOO Business Compliance Analyst
Solid Waste Authority of Palm Beach County —West Palm Beach, FL
- $52,499.20 - $72,186.40 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
2d
Senior Data Analyst
Storage Rentals of America —West Palm Beach, FL
- 5 years
- SQL
- Bachelor's degree
- Paid parental leave
- Health savings account
Quick Apply
3d
Data Analyst -Telematics
Hotwire Communications, LTD —Fort Lauderdale, FL
- Mid-level
- Office
- Finance
Quick Apply
9d
Data Science And Business Analyst
ITrade STEM —Fort Lauderdale, FL
- Computer Science
- Mid-level
- Office
Quick Apply
Portfolio Optimization Business Analyst
Proponent, Inc —Tamarac, FL
- Full-time
- Hybrid work
- Mid-level
- Office
- Math
- Health insurance
- Dental insurance
Quick Apply
10d

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Business Systems and Analytics Manager

DebtResolvePro
Delray Beach, FL

Quick Apply

Job Details

Full-time
From $70,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Performance dashboard reports
VLOOKUP function
Dashboard development
Microsoft Excel
Business intelligence
Sales analytics & reporting tools
Dashboard creation support
Analysis skills
Call center software
Business intelligence tools
Technology management
Data-driven problem-solving
Telephone systems
Customer information system software
Data analysis software
Zoho CRM

Full Job Description

Job Title: Business Systems and Analytics Manager
Location: Delray Beach, FL
Compensation: Starting at $70,000 per year based on experience
Schedule: Monday–Thursday, 9:00 AM–5:00 PM; Friday, 9:00 AM–3:00 PM

POSITION SUMMARY:

DebtResolvePro is seeking a Business Systems & Analytics Manager to oversee the technology platforms, operational reporting, CRM administration, dialer optimization, and business analytics that drive our organization.

This role combines operational technology management with business analysis. The ideal candidate understands how data, systems, and processes work together to improve sales performance, operational efficiency, financial reporting, and customer experience.

This is not a software engineering or help desk position. We are looking for a business-minded technology professional who enjoys solving operational problems through system optimization, reporting, automation, and analytics.

KEY RESPONSIBILITIES:

Business Systems Administration

Serve as the primary administrator for Convoso, Zoho CRM, and Zoho Analytics.
Manage user accounts, permissions, workflows, system configurations, and platform integrations.
Maintain CRM data integrity and ensure accurate reporting across business systems.
Troubleshoot system issues, coordinate with vendors, and implement system enhancements.
Identify opportunities to automate workflows and improve operational efficiency.

Dialer Platform Administration & Optimization

Serve as the primary administrator and subject matter expert for the Convoso platform.
Manage user access, agent seats, campaign configurations, skills-based routing, and automated workflows.
Design, implement, and optimize outbound dialing strategies to maximize agent productivity, talk time, and lead conversion.
Monitor overall dialer performance, system utilization, and operational efficiency.
Troubleshoot dialer configurations, lead delivery issues, and platform performance.

Campaign & Lead Management

Manage lead imports, segmentation, list scrubbing, prioritization, suppression management, and recycling strategies.
Ensure lead data is utilized efficiently while minimizing lead fatigue and maximizing contact rates.
Partner with Marketing and Operations to evaluate lead quality, campaign performance, and conversion metrics.
Continuously refine dialing strategies based on campaign performance and business objectives.

Real-Time Performance Monitoring

Monitor live contact center metrics including contact rates, abandonment rates, drop rates, wait times, and answering machine detection.
Adjust dialing ratios, pacing, routing, and campaign settings based on real-time operational performance.
Identify trends, operational bottlenecks, and opportunities to improve productivity and agent efficiency.
Support Sales Leadership with real-time recommendations to maximize campaign effectiveness.

Reporting & Business Analytics

Develop, maintain, and analyze daily, weekly, and monthly operational dashboards and reports within Zoho Analytics.
Track key performance indicators including contact rates, conversion rates, agent productivity, lead performance, and campaign effectiveness.
Translate operational data into actionable recommendations for leadership.
Build dashboards that provide visibility into business performance and support strategic decision-making.
Identify trends and opportunities for continuous improvement through data analysis.

Compliance & Caller ID Management

Monitor caller ID reputation and implement strategies to reduce "Spam Likely" and blocked call designations.
Ensure dialing operations comply with TCPA, FCC regulations, STIR/SHAKEN requirements, and company policies.
Partner with leadership to maintain compliance standards and operational controls.

Process Improvement & Cross-Functional Collaboration

Partner with Sales Leadership to align dialing strategies with staffing levels, performance goals, and business objectives.
Work closely with Marketing, Operations, and Leadership to improve business processes and system utilization.
Communicate technical concepts and system recommendations to non-technical stakeholders.
Identify opportunities to streamline workflows through automation, reporting enhancements, and system improvements.
Train employees on system functionality, reporting tools, and best practices.

QUALIFICATIONS:

Required

3+ years managing business systems, CRM platforms, or operational technology.
2+ years hands-on experience with Convoso or similar outbound dialer platforms.
Experience administering CRM systems (Zoho preferred).
Advanced Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and reporting.
Strong analytical and problem-solving abilities.
Experience building dashboards and operational reports.
Excellent organizational and communication skills.

Preferred

Experience within debt settlement, fintech, commercial finance, or call center operations.
Knowledge of TCPA, FCC regulations, and STIR/SHAKEN.
Experience with Zoho Analytics or other BI tools.
Familiarity with SQL or database reporting.
Experience with API integrations and workflow automation.
Understanding of financial reporting and business metrics.

BENEFITS:

Medical, Dental, Vision, STD & LTD Insurance
Paid Time Off and Holidays
Opportunities for Growth and Advancement
Collaborative Team Environment
Early Friday departures!

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Have you ever been terminated (by mutual agreement or not), asked to resign from a job, or given the choice to resign rather than being terminated? If yes, please explain the circumstance?
Desired Salary:

Experience:

Excel modeling: 2 years (Required)
Zoho Analytics: 2 years (Required)
Convoso: 2 years (Required)

Location:

Delray Beach, FL 33445 (Required)

Work Location: In person

Quick Apply

Refine Your Search

business intelligence analyst jobs in delray beach, fl

Business Systems and Analytics Manager

Business Innovation Analyst

Data Science & Business Intelligence Analyst

Power BI – Visualization & Reporting Analyst

Lead Data Analyst - Medical Data

Financial BI Analyst

Business Analyst

Risk Analyst

Technology Business Analyst

Business Operations Analyst- Physician Practice Admin - BHPG - FT AMB 27032

Procurement Master Data & Analytics Analyst

Business Operations Analyst-BHP

Data Analyst - Palm Springs, FL

Lead Solutions Analyst

Business Process Analyst

EBOO Business Compliance Analyst

Senior Data Analyst

Data Analyst -Telematics

Data Science And Business Analyst

Portfolio Optimization Business Analyst

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