Top 8 It service desk analyst Jobs in Delray Beach, Fl

IT Service Desk Analyst
Twin-Star International Inc —Boca Raton, FL
- Computer science
- Computer Science
- 5 years
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IT Analyst I
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Research
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
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14d
IT Help Desk Analyst
Jewish Federation of Palm Beach County —West Palm Beach, FL
- Weekends as needed
- Computer science
- Computer Science
- System design
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IT Support Specialist
ROSE PAVING LLC —Sunrise, FL
- $60,000 - $65,000 a year
- Mid-level
- Windows
- 2 years
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Support Help Desk Analyst
FMS Solutions Holdings —Fort Lauderdale, FL
- Azure
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Sr. Analyst, Enterprise Service Desk
ABACUS —Fort Lauderdale, FL
- On call
- System design
- Mid-level
- SQL
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MSSP Analyst L1
SilverSky —Fort Lauderdale, FL
- Microsoft Outlook
- Computer literacy
- 11+ years
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Analyst, Enterprise Service Desk
ABACUS —Fort Lauderdale, FL
- On call
- Mid-level
- Associate's degree
- 2 years
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it service desk analyst jobs near delray beach, fl

IT Service Desk Analyst

Twin-Star International Inc -
Boca Raton, FL

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Job Details

Qualifications

Incident management

Full Job Description

General Summary

The Level 1 IT Service Desk Analyst is responsible for “Incident”, “Service Request”, and “Deployment”, including all aspects of desktop computer support, with a focus on troubleshooting and resolving issues both onsite, remotely, and virtually. Additional tasks include performing PC builds, installing applications, and general administrative tasks within Active Directory and various PC application management consoles.

Primary / Key Essential Functions and Responsibilities

Manage the overall Incident Management System

Serve as the IT Service Desk point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems, and their resolution in the service desk application
Identify trends in Incidents, determine root cause, and determine optimal resolution

Manage the overall Service Request systems, which include:

Pass on any feedback or suggestions from customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Create accounts and configure hardware as part of on-boarding process
Support Microsoft NAV/BC roles and permissions using Easy Security. Includes creation of new roles, complex integration of exceptions and cross-functional roles, security audit, and troubleshooting
Support audio and video equipment in offices and conference rooms
Create monthly performance dashboards from the service desk system. Providing visibility to metric summary and track, along with defining improvements to gain efficiencies and higher internal customer satisfaction ratings

Apply standards of hardware and software to install, modify, and repair computer hardware and software
Manage and monitor internal assets to ensure accurate inventory records
Maintain daily performance of computer systems
Configure new-hire employee accounts and process terminations. Including performing Quarterly audits
Other duties as assigned by the supervisor

Education and/or Experience and Qualifications

Minimum Education: Associate’s (A.A./A.S.) Degree in Computer Science or related degree, or equivalent experience

Minimum Experience: Five (5) years’ experience in Service Desk and/or Incident Management fields

Knowledge, Skills and Abilities

Proven experience as a help desk technician in a Level 1 capacity
Windows 10 and 11, Mac OS X, Office 365, Intune, MS Auto Pilot
Office 365, Azure Active Directory maintenance, Exchange Online, PowerShell, O365 Office Admin Center, EntraID
Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Client PC connectivity and FortiClient VPN, Azure Desktop,
File server knowledge.
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues.
Support other specialists at Twin Star.
Proficiency in English
Works under limited supervision for routine situations
Excellent communication skills
Customer-oriented and cool-tempered
Ability to travel 5%.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to outside weather conditions.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation as determined on a case-by-case basis.

Standard Specifications

The above statements are intended to describe the general nature and level of work performed and represent minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Twin Star Home is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified individuals without regard to age, race, religion, color, sex, national origin, marital status, physical or mental disability, citizenship, military status, sexual orientation, genetic information, or any category protected by federal, state or local law.

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Refine Your Search

it service desk analyst jobs in delray beach, fl

IT Service Desk Analyst

IT Analyst I

IT Help Desk Analyst

IT Support Specialist

Support Help Desk Analyst

Sr. Analyst, Enterprise Service Desk

MSSP Analyst L1

Analyst, Enterprise Service Desk

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