South Florida PBS is seeking enthusiastic and dedicated Event Staff members to join our team for the new Immersive Experience. Our Event Staff will play a crucial role in ensuring a seamless and enjoyable experience for all visitors. We are looking for individuals who can handle various responsibilities including ticket counter operations, concessions, tour guiding, brand ambassadorship, and parking assistance.
As an Event Staff member for the Immersive Experience programming, you will greet and welcome guests upon entry, providing excellent customer service by proactively assisting with any questions or concerns. You will be responsible for understanding and enforcing all venue policies and procedures, taking ownership of resolving any guest challenges that arise. Strong verbal and interpersonal skills are essential as you guide guests to various locations within the venue and supply general information. Additionally, you will report any incidents to your Supervisor or Management, assist guests in locating specific areas, and ensure the safety of guests while upholding the integrity of South Florida PBS.
In addition, South Florida PBS has a need for Event Staff members with technical aptitude who may be assigned to a specialized Technical Support function. These individuals will work closely with IT staff to support immersive experience events by providing hands-on configuration and technical assistance for VR headsets and related hardware. This role includes troubleshooting workstation, peripheral, connectivity, and basic software or system-level issues that could impact the experience, while escalating more complex problems as needed. The position requires flexibility to address unexpected technical challenges, collaborate with IT through phone or other communication channels, and maintain a strong customer-focused approach to minimize disruptions.
Key Responsibilities:
Ticket Counter: Handle ticket sales and scanning, ensuring authenticity and smooth entry for guests.
Concessions: Manage beverage and merchandise sales, maintaining cleanliness and inventory.
Tour Guide: Provide informative and engaging tours of the Egyptian Pharaoh Immersive Experience, enhancing visitor understanding and enjoyment.
Brand Ambassador: Represent South Florida PBS and all Immersive Experiences with a friendly and professional demeanor, answering questions and promoting upcoming events.
Parking Attendant: Assist with parking logistics, ensuring smooth traffic flow and safety in the parking areas.
Technical Support Event Assistant: Work closely with IT staff to support technical aspects of immersive experience events.
General Assistance: Proactively help visitors by guiding them to their destinations within the venue, addressing any questions or concerns, and resolving issues that may arise.
Safety and Compliance: Monitor crowd behavior, enforce venue policies, and report any incidents to supervisors or management.
Customer Service: Provide excellent customer service to enhance the guest experience, setting a positive tone for the overall event.
Qualifications:
Applicants must be 16 years of age or older. Ideal candidates will exhibit an upbeat, friendly attitude and actively look for ways to help people. The ability to work positively in a fast-paced environment, along with excellent verbal communication and interpersonal skills, is essential. Candidates must be able to convey information effectively, listen attentively, and work effectively within a team. Adherence to the dress code and maintaining a clean, presentable appearance at all times is required. The position demands standing and/or walking for long periods.
Candidates interested in the Technical Support Event Assistant assignment should have basic technical coursework or familiarity with troubleshooting hardware, connectivity, or software systems. This technical support responsibility is ideal for high school graduates, college students, or individuals motivated to pursue a career in a technology-focused field.
Work Schedule:
Approximately 10-25 hours per week, primarily nights, weekends, and possibly holidays.
If you are passionate about providing exceptional guest experiences and thrive in dynamic environments, we encourage you to apply. Join us in bringing the wonders of Immersive Experiences to life for our visitors!
Send resume with cover letter to: South Florida PBS, HR, 3401 S. Congress Avenue, Boynton Beach, FL 33426, or [email protected], EOE, M/F/D/V
