Top 11 Management analysts Jobs in Deltona, Fl

Onsite Call Center Real Time Analyst (Workforce Management)
Qualfon —Casselberry, FL
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- Microsoft Office
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Trust Investment Portfolio Manager Analyst
The First National Bank of Mount Dora —Mount Dora, FL
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
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Order Management Analyst
Entertainment Retail Enterprises LLC —Apopka, FL
- Full-time
- Spanish
- English
- Mid-level
- Opportunities for advancement
Data/Configuration Management Analyst -Security Clearance Eligibility Required
AVT Simulation —Orlando, FL
- Full-time
- Microsoft Excel
- 11+ years
- Mid-level
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Board Certified Behavior Analyst - Clinical Director (Multi-Unit)
Success on the Spectrum - Sanford —Sanford, FL
- $85,000 - $100,000 a year
- Full-time
- Background check
- CPR Certification
- BLS Certification
- Paid training
- Continuing education credits
Quick Apply
Hinesville Clinical Director Board Certified Behavior Analyst BCBA
Gold Vine —Eustis, FL
- $110,000 - $125,000 a year
- Full-time
- Working with individuals with developmental disabilities
- Management
- Doctoral degree
- Health insurance
- Dental insurance
Quick Apply

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Onsite Call Center Real Time Analyst (Workforce Management)

Qualfon -
Casselberry, FL

Apply Now

Job Details

Full-time

Benefits

Volunteer time off

Qualifications

Data modeling
Data storage
Data analysis reporting
Avaya
Staff scheduling
Business intelligence report generation
Team scheduling
Metrics Reporting
Mid-level
Incident Escalation
Microsoft Office
Trend analysis
Key Performance Indicators
Inferential statistics
Decision making
Headcount forecasting
Capacity planning
Workforce management
Process management
Staffing management
Statistical analysis tools
Strategic workforce planning

Full Job Description

Overview:

This position will require onsite presence at our facility in Casselberry.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Responsibilities:

1. Communicates any system downtimes to all stakeholders

Escalates any system downtime and tool issues to the Qualfon and Account’s Management
Communicate effectively any information deviating from plan to Operations Team from Account’s Workforce Management
Documents and sends pertinent analytical insight to improve performance

2. Monitor and manage intraday staffing levels for Client’s.

Update the Operations with staffing every interval during the hours of operations that presents opportunities
Managing staff levels through Skill and Organizational requirements
Monitor the actual staffing deviations and recommend OT or VTO adjustments as needed
Provides insight into necessary staffing adjustments to improve future outcomes

3. Monitor real-time ACD agent work state reports

Responsible adjusting and coding agents in non-adhering work states
Monitor and sends the Schedule Adherence performance alert to Operations
Monitor the Client’s approved discretionary activities of the agents work state
Management of auxiliaries activities for any Verint related schedule changes

4. Ensures the Split/Skill assignment of all agents

Runs a split/skill check to cross reference from the existing Skill Plan of the Account management
Accommodate Split/Skill change request to account for real time needs

5. Accommodate and perform requests and assignments as directed

Ability to provide and complete requested assignments on a timely manner
Ensure all provided information requested is correct

Qualifications:

College Graduate or have completed at least 3 years of any related courses.
Knowledge on FTE projection and calculation
Keen to details
Ability to interact and relay instructions effectively to all levels of management
Working knowledge on Workforce Management and Operation process
Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool
Working knowledge on KPI calculation of the Operation

Competencies:

Data Management

Ability to plan, develop, and manage data storage and retrieval systems by applying generally accepted data models, standards, and processes
Update and create reporting to drive better decision making toward target achievement
Keenness to Detail
Ability to pay keen attention to details in a job, situation, report, event, plan, activity, etc., to ensure that information is complete and accurate, and all other aspects are attended to properly and adequately; and to follow up with those involved to ensure that agreements and commitments are fulfilled
Workforce Management
Ability to plan, lead, organize, and control the various Workforce processes such as staffing, projections, scheduling, service level analysis, metrics monitoring, etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing Theory, Statistical tools like descriptive analysis, inferential analysis, Capacity utilization analysis
Analytical & Logical Thinking

Ability to identify and assess relevant information, issues, and concerns; relate and compare data from different sources and identify alternative actions.
Ability to approach a problem or situation using a logical, systematic, methodical or sequential approach
Ability to perform under pressure while maintaining quality and professionalism
Forecasting

Ability to develop models or projections based on the study of past results, relationships, and data, and anticipating future trends/events
Ability to reforecast real-time to adjust strategies based on ongoing tendencies

Apply Now

Refine Your Search

management analysts jobs in deltona, fl

Onsite Call Center Real Time Analyst (Workforce Management)

Trust Investment Portfolio Manager Analyst

Order Management Analyst

Data/Configuration Management Analyst -Security Clearance Eligibility Required

Board Certified Behavior Analyst - Clinical Director (Multi-Unit)

Hinesville Clinical Director Board Certified Behavior Analyst BCBA

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