Position Title: General Manager
Department: Operations
Reports to: District Manager
FLSA Status: Exempt
POSITION SUMMARY
As a General Manager (GM) with America’s Thrift each day will be filled with challenging and exciting work where every day is different! GMs are responsible for inspiring their leadership team and team members to live out the America’s Thrift mission and Values while upholding the company culture. GMs are responsible for partnering with their District Manager and Store Leadership Team to meet financial goals to generate the revenue and donations necessary to support the mission operations and community programs provided by America’s Thrift. GMs should empower their team while creating an environment for personal and professional growth. The GM must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and building community rapport with an emphasis on customer relations. Ultimately, you build your team: hiring, training, and developing team members. Supporting the mission is a complex job, but you will get a sense of fulfilment like no other. More importantly, you will get to be a part of a company that is committed to improving our local communities and charity partners!
KEY RESPONSIBILITIES
- Leading ASM’s to manage their retail supervisors, processing supervisor and dock supervisor as they oversee their respective team members.
- Interviews and hires candidates for employment with America’s Thrift and helps to identify and recommend employees with proven performance for advancement.
- Leads by example to create a culture based on trust, employee development, and ongoing engagement.
- Continuously focuses on employee development, bench building, and succession planning to support the ongoing growth of America’s Thrift.
- Monitors and trains employees within the designated period regarding their job duties and all aspects of their employment with America’s Thrift.
- Coaches, counsels, and leads ASM, supervisors and team members with regards to the performance of their job duties and, when necessary, issues disciplinary actions such as written or oral discipline, or other remedial measures to employees.
- Partners with Assets Protection (AP) team and/or People and Culture Business Partner (PCBP) to investigate incidents involving company property, equipment, and/or personnel. Must take appropriate action from the result of investigations conducted in partnership with the District Manager (DM) and PCBP.
- Regularly makes use of company reports to create and maintain sales floor layouts to maximize sales.
- Exercises independent judgment in assigning daily job duties to ASM’s, supervisors and team members to achieve daily operational tasks.
- Coordinates and ensures accuracy of deposits and change orders.
- Notifies management immediately of any cash, register, and/or operating issues.
- Partners with DM and PCBP to report any harassment or EEOC issues at the store.
- Conducts onboarding and orientation and ensures that all documents are valid, complete, and accurate.
- Oversees store operations, resources, and budgets for the location and ensures all goals are met or exceeded.
- Creates an atmosphere of ongoing exceptional customer service to internal (team members, peers, other departments) and external customers (donors, customers, charity partners).
- Manages inventory levels of all merchandise categories and oversees all production levels and quality of merchandise to the sales floor to optimize revenue generation.
- Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
- Responsible for presentation and merchandising standards on the sales floor.
- Responsible for maintaining a safe environment for customers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
- Complies with and enforces company policies, standards, and values.
- Other duties as assigned by management.
QUALIFICATIONS
- At least 5 years of management experience in retail, production, logistics, or processing environment, or 2 years of successful, proven, thrift management.
- Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
- Proficient with Microsoft Office Suite or related software.
- A focus on maintaining and improving Standard Operating Procedures (SOP’s).
- Demonstrated capacity to embrace change and ambiguity.
- Demonstrated decision making abilities.
- Experience with hiring and developing staff.
- Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.
- Excellent verbal and written communication as well as active listening skills.
- Tactful interaction with peers, subordinates, vendors, and customers preferred.
- Able to conduct business with a high sense of urgency,
- Ability to work with all levels of employees to identify and implement process improvements.
- Ability to work both independently and collaboratively.
- Excellent time management skills with the ability to assign and delegate tasks.
- Excellent organizational skills and attention to detail.
- Successful completion of background check, motor vehicle check, and drug screen.
- Valid driver’s license and a clean driving record.
PHYSICAL REQUIREMENTS
- Ability to stand and walk for extended periods, up to 8–10 hours per shift, on tile and concrete surfaces.
- Ability to frequently lift, carry, push, and pull up to 50 pounds, with or without reasonable accommodation.
- Ability to frequently bend, stoop, kneel, crouch, reach at or above shoulder level, balance, and climb ladders up to 14 feet in height.
- Ability to move throughout all areas of the store, production floor, warehouse, donation processing areas, loading docks, and outdoor workspaces.
- Ability to use hands and fingers for handling, grasping, feeling, and operating equipment and technology.
- Ability to effectively communicate in person, by telephone, and through electronic communication methods, including the ability to hear and speak clearly.
- Ability to visually inspect merchandise, equipment, facilities, and work areas to ensure quality, safety, and operational standards are maintained.
- Ability to work in a fast-paced environment with frequent interruptions and respond quickly to operational, customer service, and safety-related situations.
- Ability to operate standard office equipment, including computers, tablets, telephones, and printers.
- Ability to safely operate company vehicles and material-handling equipment, including forklifts and pallet jacks, when certified and authorized.
- Ability to travel between store locations, training events, and company meetings as required.
- Work is performed in both indoor and outdoor environments, including retail, warehouse, and donation processing areas, with exposure to varying temperatures, weather conditions, noise levels, dust, and odors.
- Availability to work a flexible schedule, including weekends, evenings, and holidays, as business needs require.
WHY AMERICA’S THRIFT
Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.
At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.
Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.
BENEFITS
America's Thrift is proud to offer:
- On-demand pay
- Flexible scheduling options
- Monday–Friday day shift schedules
- Medical, dental, and vision insurance for full-time team members
- Employee discounts
- Paid time off
- Career growth and advancement opportunities
- So much more!!
#IND123
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
