Top 9 Retail service specialist Jobs in Denmark

Technical Customer Support-NC
Signifi Solutions Inc. —North, SC
- $20 - $25 an hour
- Full-time
- Customer service
- 5 years
- English
Quick Apply
SENIOR BUYER - RESINS & PLASTICS (UP TO 100K)
PeopleFind,Inc. —South Carolina
- $85,000 - $100,000 a year
- Microsoft Word
- 5 years
- Analysis skills
Quick Apply
Retail Service Specialist
O'Reilly Automotive Stores —Barnwell, SC
- Full-time
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
To-Go Specialist
Cracker Barrel Old Country Store —Orangeburg, SC
- Entry level
- Under 1 year
- Employee stock purchase plan
- Health insurance

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Customer Service Associate
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Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store…
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Automotive Finance Representative
Holler INFINITI of Columbia —Columbia, SC
Valid driver’s license with acceptable driving record. Processes finance and lease deals accurately through appropriate financial sources, ensuring 100%…
$65,000 - $100,000 a year
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12d

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Technical Customer Support-NC

Signifi Solutions Inc. -
North, SC

Quick Apply

Job Details

Full-time | Contract
$20 - $25 an hour

Qualifications

Content creation for technical audiences
Technical support via phone
Bug Tracking (Quality assurance practices)
SQL databases
Phone communication
Customer service
Relational databases
Bug Reporting (Quality assurance practices)
English
Incident Escalation
SQL
Collaboration with product development teams
Analysis skills
Customer support ticket management
Customer support
Defect tracking tools
Online help documentation
Technical writing experience within technology
Cross-functional communication
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Job description

Job Summary

Signifi is looking for a driven Customer Support Specialist, with 5+ years of experience. You will manage and develop key relationships with our customers as the first key point of contact, for general and technical support and do on site customer visits. The successful candidate will develop a deep understanding of Signifi's solutions. Our solutions include automated retail machines that include electronics, software, and hardware. You must feel comfortable with hardware, and software. A good understanding of SQL is a definite asset. You will have the opportunity in being involved in deployments across North America and globally at times. You will be working closely with the teams (software, hardware, engineering) and learn how to troubleshoot and find solutions. The Support Specialist will become a product expert, and drive continued value to our customers.

Requirements:

Phone and business etiquette is important. Well spoken, vibrant, friendly, knowledgeable, professional with patience and good listening skill is important. You must be a team player and self-driven, always looking to learn and help others Strong and clear verbal and written communication skills. Positive attitude, attentive, organized with a keen problem-solving ability and a willingness to help the customer to get to a successful resolution. Ability to troubleshoot common customer issues with minimal support. Comfortable reporting and escalating technical issues in a timely and effective manner, according to SLA standards. Solid understanding and comfortable managing challenging customers and/or situations Experience working closely with QA, Product Development, and sales teams. Working on our Freshdesk ticketing agent software. Good documentation skills. Working with cross-functional teams to troubleshoot, follow up, action and communicate clearly and effectively. Maintain responsiveness, customer satisfaction and resolution time. Manage and document daily reported issues in a bug tracking system. Develop and maintain Help Centre documentation.

Responsibilities and Duties

Phone support

hardware support

software support

troubleshooting

Documenting

Qualifications and Skills

Strong well rounded technical skill, including VISIO skills, teamwork, and technical decision-making skills;
Excellent oral and written English communication skills;
Attention to detail;
Excellent customer service skills;
Excellent analytical and troubleshooting skills;
Ability to draft technical documents as required;
Ability to convey information in a professional, courteous, and tactful manner;
Ability to remain calm under pressure and think rationally;
Willingness to learn new technologies;
Effective time management skills and ability to work with deadlines.
Must have a good understanding SQL
Use ticketing software
Ability to work on both hardware and software

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 20 – 40 per week

Work Location: On the road

Quick Apply

Refine Your Search

retail service specialist jobs in denmark

Technical Customer Support-NC

SENIOR BUYER - RESINS & PLASTICS (UP TO 100K)

Retail Service Specialist

To-Go Specialist

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