About Us
SpringHill Suites by Marriott Denton is a 129-room, all-suite Marriott hotel offering a welcoming and active hospitality environment near the University of North Texas, Texas Woman's University and downtown Denton. The hotel features spacious suites, complimentary hot breakfast, an indoor pool, fitness center, business center, complimentary Wi-Fi and more than 4,000 square feet of meeting and event space.
Managed by DePalma Hotels & Resorts, SpringHill Suites by Marriott Denton welcomes university visitors, business travelers, families, sports groups, meetings, events and leisure guests throughout the year. We are looking for friendly, dependable associates who enjoy helping people and creating a positive guest experience from arrival through departure.
Hotel website: www.marriott.com/en-us/hotels/dfwsd-springhill-suites-denton/overview/
DePalma Hotels & Resorts brings more than 40 years of hotel industry experience and a true passion for hospitality. Founded in 1983, DePalma is a long-established hotel management company known for hands-on leadership, deep operational expertise, and a people-first approach that focuses on taking care of associates, guests, and the communities we serve. We believe great hospitality starts with great people, and we are committed to creating opportunities for growth, development, and long-term success for our teams. If you are looking to build your career with a company that values service, knowledge, professionalism, and doing things the right way, DePalma offers a place where your work matters.
Visit us at www.depalmahotels.com
Position Summary
We are seeking a friendly, dependable and service-oriented Hotel Front Desk Agent to join our Guest Services team.
The Hotel Front Desk Agent serves as one of the first and most important points of contact for our guests. This position is responsible for welcoming guests, completing check-ins and checkouts, managing reservations and guest accounts, processing payments, responding to questions and requests, and helping resolve concerns throughout the guest's stay.
The successful candidate will be comfortable working independently and as part of a team, communicating with guests from a variety of backgrounds, managing multiple priorities and coordinating closely with Housekeeping, Engineering, Sales and hotel leadership.
Responsibilities
- Welcome guests with friendly, attentive and professional service.
- Complete guest check-ins, checkouts and room assignments accurately and efficiently.
- Verify reservation, identification and payment information according to hotel procedures.
- Make, modify and cancel reservations using the hotel's property-management and reservation systems.
- Process cash, credit-card and other guest payments accurately.
- Maintain accurate guest accounts, room charges, payment information and supporting documentation.
- Answer incoming telephone calls and respond professionally to guest and reservation inquiries.
- Provide accurate information about hotel amenities, services, meeting facilities and the Denton area.
- Assist guests with requests throughout their stay and follow through to ensure appropriate resolution.
- Respond professionally to guest concerns and service-recovery situations and involve management when needed.
- Promote Marriott Bonvoy membership and assist guests with applicable program information.
- Communicate room-status information and guest needs with Housekeeping.
- Report maintenance concerns promptly and coordinate with Engineering when guestroom or public-area repairs are needed.
- Coordinate with Sales and hotel leadership regarding groups, meetings, events and special guest requirements.
- Monitor arrivals, departures, special requests and other relevant shift information.
- Complete required shift checklists, reports, logs and handoff communications.
- Maintain the cleanliness, organization and professional appearance of the front desk and lobby area.
- Protect guest privacy, hotel funds, keys and confidential business information.
- Follow established cash-handling, credit-card and payment-security procedures.
- Follow hotel safety, security, emergency and incident-reporting procedures.
- Assist with guest packages, deliveries and other front-desk responsibilities as assigned.
- Support other hotel departments when reasonably necessary to provide excellent guest service and maintain smooth hotel operations.
- Perform other reasonably related duties as assigned.
Qualifications
The ideal candidate is approachable, dependable and genuinely enjoys helping people. This position requires strong communication, attention to detail and the ability to remain professional when handling multiple requests or challenging guest situations.
Required
- Must be at least 18 years of age.
- Strong customer-service and interpersonal skills.
- Professional verbal and written communication skills.
- Basic computer, typing and data-entry proficiency.
- Ability to accurately process guest payments and perform basic mathematical calculations.
- Ability to learn hotel property-management, reservation and guest-service systems.
- Ability to manage multiple priorities while maintaining accuracy and professionalism.
- Ability to respond appropriately to guest concerns and changing operational needs.
- Ability to protect confidential guest, payment and hotel information.
- Dependable attendance and punctuality.
- Reliable transportation.
- Availability to work weekends and holidays based on hotel business needs.
Preferred
- Previous hotel front-desk, Guest Service Agent or Guest Service Representative experience.
- Previous customer-service experience in hospitality, travel, retail or another guest-facing environment.
- Marriott-branded hotel experience.
- Experience using a hotel property-management or reservation system.
- Familiarity with Marriott Bonvoy and Marriott guest-service standards.
- Previous cash-handling and credit-card processing experience.
- Experience working with groups, meetings or event guests.
- Bilingual English and Spanish communication skills.
Schedule
- Morning shifts
- Afternoon and evening shifts
- Weekday availability
- Weekend availability
- Holiday availability
- Schedule and shift assignments may vary based on occupancy, groups, meetings, events and hotel business needs
Job Type
Pay
- Starting at $15.00 per hour and up, depends on experience
- Starting rate will be based on relevant hotel or customer-service experience, Marriott or property-management-system knowledge, demonstrated guest-service skills and schedule availability
Benefits
Eligible associates may be offered:
- Health, dental and vision insurance
- 401(k) with company contribution
- Paid time off
- Holiday pay
- Marriott hotel travel discounts and perks
- Growth and advancement opportunities with an established hotel management company
Join Our Team
The front desk plays an important role in every guest's experience. From providing a warm welcome to solving a problem or simply helping a traveler find what they need, our Front Desk Agents have the opportunity to make a positive difference throughout every shift.
If you enjoy working with people, take pride in professional service and want to continue building your hospitality experience with an established hotel team, we encourage you to apply to SpringHill Suites by Marriott Denton.
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel Front Desk: 1 year (Preferred)
- Hotel: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Guest services: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: In person
