Top 10 it support manager Jobs in denton, tx

Service Desk Supervisor (Helpdesk Supervisor)
M3 Networks —Southlake, TX
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
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Cross Functional IT Support Manager
University of North Texas —Denton, TX
- $72,891 a year
- Full-time
- 5 years
- University
- Bachelor's degree
Supervisor, HVAC Operations - Facilities Management
Texas Woman's University —Denton, TX
- Weekends as needed
- 18 years or older
- Computer literacy
- ERP systems
1d
Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
3d
Senior IT Support Manager
Raising Cane's —Plano, TX
- Full-time
- 7 years
- Windows
- Bachelor's degree
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Technical Project Manager and IT Lead
Rollosson —Plano, TX
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- Health insurance
- 401(k)
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Technical Account Manager
T-Mobile USA, Inc. —Frisco, TX
- $62,600 - $112,900 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
4d
Manager, Technical Customer Support, Focused Services
Palo Alto Networks —Plano, TX
- $130,600 - $211,200 a year
- Weekends as needed
- Office
- 8 years
- Analysis skills
14d
Business Manager - Senior Associate
JPMorganChase —Plano, TX
- Full-time
- Research
- Mid-level
- US work authorization
- Health insurance
- Tuition reimbursement
Lead Application Support Engineer
CareGard Warranty Services, Inc. —Grapevine, TX
- Full-time
- Office
- SQL
- Team management
Quick Apply
1d

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Service Desk Manager – Plano, TX
O'Neil Digital Solutions, LLC —Plano, TX
Experience driving service desk transformation, automation, self-service, or process improvement initiatives. Partner with engineering, infrastructure, platform…
$115,000 - $130,000 a year
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IT Manager
DATCU —Corinth, TX
Bachelor’s Degree in Computer Science, network engineering or related field required or equivalent experience considered. Competitive pay based on experience.
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Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
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Service Desk Supervisor (Helpdesk Supervisor)

M3 Networks
Southlake, TX

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Job Details

Full-time
$70,000 - $85,000 a year

Qualifications

Managing technical support teams
Service agreement management
Managing teams in a customer support role
Incident Escalation
Supervising experience
Customer support ticket management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

Role Summary

The Service Desk Supervisor is a hands on leadership role responsible for the daily performance, quality, and accountability of the Service Desk within a Managed Services Provider environment. This role leads by example by actively working tickets at all levels while owning escalations, service quality, and team performance.

This position plays a critical role in supporting quarterly business goals by ensuring predictable service delivery, strong SLA performance, and operational efficiency. The Service Desk Supervisor serves as a key bridge between leadership, technical staff, and clients including VIP stakeholders.

Core Responsibilities

Service Desk Operations and Leadership

Own daily service desk performance including ticket flow, prioritization, documentation, and resolution quality.
Actively work tickets across all levels including complex and escalated issues.
Serve as the primary escalation point for service desk incidents and client concerns.
Ensure consistent adherence to service standards, response expectations, and communication guidelines.

Escalation Management and VIP Support

Manage escalated tickets with urgency, professionalism, and clear communication.
Communicate directly with VIP and executive level clients to address concerns and set expectations.
Lead service recovery efforts during high impact incidents to restore confidence and trust.

SLA Ownership and Service Quality

Create, implement, monitor, and report on Service Level Agreements.
Ensure ongoing SLA compliance across response times, resolution times, and service quality.
Identify trends, risks, and recurring issues impacting SLA performance and drive corrective actions.
Conduct regular reviews and audits to ensure service delivery aligns with contractual commitments.

Ticketing Systems and Process Improvement

Lead the implementation, optimization, and auditing of the ticketing system.
Enforce ticketing standards including documentation quality, time tracking, and workflow adherence.
Identify inefficiencies and implement practical improvements that support scalability and consistency.
Partner with leadership to align service desk processes with organizational goals.

Team Leadership and Collaboration

Hold weekly meetings with technical staff to review performance, escalations, trends, and priorities.
Coach, develop, and hold service desk staff accountable to performance and communication standards.
Support onboarding and ongoing skill development for service desk team members.
Foster a culture of ownership, professionalism, and continuous improvement.

Project and Cross Functional Work

Participate in internal projects related to service delivery, tools, and process improvements.
Coordinate with engineering, projects, and leadership teams to ensure smooth handoffs and alignment.
Balance reactive service desk demands with proactive project responsibilities.

Business Outcomes and Quarterly Goal Support

Partner with service delivery leadership to support and execute quarterly business goals.
Translate quarterly objectives into clear service desk priorities, metrics, and action plans.
Track and report progress toward quarterly goals while identifying risks early.
Balance service quality with efficiency to support profitability and scalability.
Understand how service desk performance impacts utilization, margins, and client health.

Required Qualifications

Minimum of 5 years experience working in a Managed Services Provider environment.
Minimum of 5 years experience in a management or supervisory role.
Strong technical foundation with the ability to troubleshoot across multiple systems and environments.
Proven experience handling escalations and complex technical issues.
Demonstrated ability to communicate effectively with technical teams, non technical users, and VIP stakeholders.
Experience creating, managing, and reporting on Service Level Agreements.
Hands on experience with ticketing systems and service desk workflows.

Success in This Role Looks Like

Service Level Agreements are consistently met or exceeded without technician burnout.
Escalations decrease over time due to improved process, coaching, and clarity.
The service desk operates predictably and supports quarterly business objectives.
Leadership has clear visibility into service performance, risks, and capacity.

Final Note
This role is critical to protecting service quality, client trust, and internal team health. The Service Desk Supervisor ensures commitments made to clients are realistic, measurable, and consistently delivered while supporting leadership in achieving quarterly goals.

Quick Apply

Refine Your Search

it support manager jobs in denton, tx

Service Desk Supervisor (Helpdesk Supervisor)

Cross Functional IT Support Manager

Supervisor, HVAC Operations - Facilities Management

Plano Executive Support Team Lead

Senior IT Support Manager

Technical Project Manager and IT Lead

Technical Account Manager

Manager, Technical Customer Support, Focused Services

Business Manager - Senior Associate

Lead Application Support Engineer

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