Top 47 Training and development managers Jobs in Denver, Co

Regional Guest Experience Manager
Areas USA, Inc —Denver, CO
- Microsoft Excel
- Writing skills
- Mid-level
Quick Apply
HR Product Manager - Talent & Learning
EchoStar —Englewood, CO
- $83,160 - $118,800 a year
- Full-time
- Computer science
- Oracle
- Computer Science
- Health savings account
- Employee stock purchase plan
Manufacturing Training Manager
Crusoe —Arvada, CO
- $102,000 - $124,000 a year
- Full-time
- 7 years
- Data analysis skills
- Supervising experience
- Commuter assistance
- Paid parental leave
Quick Apply
Human Resources Manager
CPI Card Group —Littleton, CO
- $119,700 - $149,700 a year
- 7 years
- Microsoft Outlook
- ERP systems
- Health savings account
- Paid holidays
Program Manager - Leadership and Professional Development
AIR Communities —Denver, CO
- $120,000 - $140,000 a year
- Full-time
- 5 years
- Pass drug screening
- Continuous improvement
- Commuter assistance
- Paid parental leave
Quick Apply
Training and Development Lead
Gastamo Group —Denver, CO
- $30 - $35 an hour
- Part-time
- Hospitality
- ServSafe
- Mid-level
Leadership Development Program Manager
The Atchison Group Inc. —Greenwood Village, CO
- $106,700 - $121,600 a year
- Background check
- 5 years
- Pass drug screening
- Wellness program
- Paid holidays
Quick Apply
Workforce Development Manager
Loenbro —Westminster, CO
- $125,000 - $145,000 a year
- Full-time
- Up to 50% travel
- Construction site
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
10d
Training Manager
Sodexo —Denver, CO
- $81,685 - $105,710 a year
- Weekends as needed
- Mid-level
- 3 years
- Clinic
- Paid holidays
- Health insurance
3d
Human Resources Manager (hybrid)
MERCHANT & GOULD PC —Denver, CO
- $100,000 - $135,000 a year
- Full-time
- Writing skills
- Travel
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Aesthetics Training Manager, SkinCeuticals
l'Oréal —Denver, CO
- Full-time
- Bilingual
- Computer literacy
- Research
Quick Apply
5d
Learning Program Manager
Trimble Inc. —Westminster, CO
- $70,278 - $91,478 a year
- Full-time
- English
- 3 years
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Capture Excellence & Training Lead
Lockheed Martin Corporation —Littleton, CO
- $128,400 - $226,435 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Paid jury duty
- Paid holidays
Organizational Development/Human Resources Manager
Land Title Guarantee Company —Englewood, CO
- $90,000 - $100,000 a year
- Overtime
- Google Workspace
- 5 years
- Office
- Profit sharing
- Paid training
Quick Apply
Learning and Development Manager - West Region
JE Dunn —Denver, CO
- $100,000 - $125,000 a year
- Email
- Background check
- 5 years
- Office
Manager, Learning Experience & Design
Corporate Functions —Denver, CO
- $104,000 - $130,000 a year
- Full-time
- Management
- 5 years
- Continuous improvement
Quick Apply
4d
Partner Training Manager
U.S. Bank National Association —Englewood, CO
- $81,600 - $96,000 a year
- Full-time
- CRM software
- Mid-level
- Office
- Paid holidays
- Disability insurance
6d
Manager Human Resources - Aurora, CO - Onsite
UNFI —Aurora, CO
- $88,400 - $143,300 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
MGR, HUMAN RESOURCES
ESS —Englewood, CO
- Full-time
- Background check
- Mid-level
- Master's degree
- Commuter assistance
- Disability insurance
Quick Apply
10d
Senior Manager, Education
RE/MAX, LLC —Denver, CO
- $80,000 - $101,000 a year
- Hybrid work
- 5 years
- Travel
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
5d

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Regional Guest Experience Manager

Areas USA, Inc -
Denver, CO

Quick Apply

Job Details

Qualifications

Developing new training programs

Full Job Description

Broad Functions: The Regional Guest Experience Manager leads the implementation, training, and management of the Guest Experience Training program, social media Guest feedback and associated recognition programs. They also partner with Operations, Operational Excellence and Marketing on communication, training and action plans related to new unit openings, new programs, policies and procedures that relate to or impact the Guest experience.

Main Duties and Responsibilities:

1. Manages the implementation and training of the Guest Experience program throughout the Areas USA organization. Trains Guest Experience Champions in the field, and Operations teams to coach to the Guest program as well as handle and resolve Guest complaints.

2. Partner with location management on addressing individual Guest issues, upselling, service performance problems, or trending concerns from social media with proposed action plans.

3. Partners with Marketing on upselling/LTO/promo communications as it relates to Guest and Guest metrics, associate success stories, training, etc.

a. Facilitate with operations team to execute programs and monitor metrics.

4. Monitors and reports on Guest satisfaction, like Google/Yelp, and other Guest feedback and metrics to the field and senior management.

5. Supports the implementation, tracks, and audits all reward and recognition programs related to Guest.

6. Collaborates with Operational Excellence to train newly developed, specialized, or featured programs for use in the field.

7. Creates and maintains, in close partnership with the Learning and Development team, training materials based on Brand requirements, New Unit Openings, upskilling and other business initiatives.

8. Coordinates with other appropriate departments as necessary to ensure effective Guest service as well as providing feedback regarding complaints of service or product failure or errors to appropriate personnel for investigation.

9. Majority of your time would be hands-on in field operations.

10. May perform other talent management duties as assigned.

Skills and Qualifications:

1. Minimum of 2 years’ experience in training design and delivery, specifically in the F&B/Hospitality space preferred or minimum 3-5 years in an F&B/Hospitality role required.

2. Associate or bachelor’s degree in human resources, Organizational Development, Communications, or related field a plus.

3. Communication: able to network with employees and deliver training programs, which requires excellence in both writing and verbal communication.

4. Adaptability: able to adapt to changing needs and priorities and stay up to date on training and Guest experiences trends and technologies.

5. Analytical skills: able to analyze skills gaps, guest feedback information for trends, create reports, and assess the effectiveness of training.

6. Change management: able to understand the psychology of change, support people through transitions, and adjust learning & communication strategies.

7. Collaboration: encourage teamwork and a culture of collaboration across all levels of leadership.

8. Needs analysis: able to analyze needs of learners to recommend/create appropriate interventions.

9. Highly motivated individual with guest experience background.

10. Ability to work with a diverse population of associates and managers.

11. Time Management: Superior organizational skills with the ability to prioritize demands for the completion of goals and objectives at the corporate level as well as the field locations.

12. Proficient in Microsoft Office Suite (Word, Excel, Power Point). Experience with virtual classrooms a plus.

13. Experience with social media platforms a plus.

14. Travel is 50% - 75% of the time (depending on location and seasonality).

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for extended periods of time. This position is performed within an office environment whose duties are primarily performed behind a desk. Employees in these positions frequently operate a computer, read and write, and interact with others in person, over the phone, and via other devices. They move about within the office to access file cabinets, documents, office machinery, and other equipment. They may also have to do some light lifting of supplies and materials from time to time. Occasionally move objects weighing up to 30 lbs., and sometimes, but rarely, up to 50 lbs.

Quick Apply

Refine Your Search

training and development managers jobs in denver, co

Regional Guest Experience Manager

HR Product Manager - Talent & Learning

Manufacturing Training Manager

Human Resources Manager

Program Manager - Leadership and Professional Development

Training and Development Lead

Leadership Development Program Manager

Workforce Development Manager

Training Manager

Human Resources Manager (hybrid)

Aesthetics Training Manager, SkinCeuticals

Learning Program Manager

Capture Excellence & Training Lead

Organizational Development/Human Resources Manager

Learning and Development Manager - West Region

Manager, Learning Experience & Design

Partner Training Manager

Manager Human Resources - Aurora, CO - Onsite

MGR, HUMAN RESOURCES

Senior Manager, Education

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