Top 661 Call center team lead Jobs in Denver, Co

Quality Assurance Manager
Colorado 811 —Golden, CO
- $95,000 - $110,000 a year
- Full-time
- Hybrid work
- Management
- 3 years
- Analysis skills
- Health savings account
- Paid holidays
5d
Call Center Supervisor
Colorado 811 —Golden, CO
- $76,000 - $88,000 a year
- Full-time
- Hybrid work
- Senior level
- Health savings account
- Paid holidays
System Reliability & Support Lead - Hogan and Umbrella
PNC Financial Services Group —Denver, CO
- $75,000 - $150,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Health savings account
System Reliability & Support Specialist Sr. - Site Reliability Center
PNC Financial Services Group —Denver, CO
- $55,000 - $123,050 a year
- Full-time
- Oracle
- 3 years
- Java
- Wellness program
- Health savings account
Discover Denver Tours: Bus Tour Guide-Driver
Discover Denver Tours —Denver, CO
- $35 - $60 an hour
- Part-time
- Microsoft Word
- Background check
- Clean driving record
- Paid training
- Professional development assistance
Quick Apply
2d
Customer Care Support Supervisor 2
Johnson Controls —Aurora, CO
- $122,000 a year
- Weekends as needed
- Background check
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
1d
Call Center Team Lead of Intake (Denver, CO)
FreedomCare —Denver, CO
- $24 - $28 an hour
- No weekends
- Spanish
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Child and Family Services Administrative Reviewer
State of Colorado —Denver, CO
- $6,022 - $9,636 a month
- Online Application
- Background check
- Management
- Mid-level
- Wellness program
- Health savings account
8d
Senior Customer Service Representative (Sr. CSR)
ACE Scholarships —Greenwood Village, CO
- $30 - $37 an hour
- Extended hours
- Spanish
- Microsoft Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
6d
Police Records Specialist I/II/Lead
Commerce City —Commerce City, CO
- $52,380.02 - $83,106.95 a year
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Wellness program
- Paid jury duty
Administrative Services Team Lead
National Jewish Health —Denver, CO
- $22.76 - $30.10 an hour
- Full-time
- Mid-level
- High school diploma or GED
- No travel
- Wellness program
- Health savings account
Public Safety Call Center Operator
City of Aurora, CO —Aurora, CO
- $19.00 - $23.75 an hour
- Full-time
- Microsoft Word
- Writing skills
- Pass drug screening
- Retirement plan
Federal Survivor Benefits Program Administrator
State of Colorado —Denver, CO
- $92,232 - $147,588 a year
- Online Application
- Hybrid work
- Pass drug screening
- Office
- Finance
- Wellness program
- Health savings account
8d
Manager, Care Operations
Angi —Denver, CO
- $80,000 - $125,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Office Administrator
Entrematic (Amarr) —Aurora, CO
- $26 - $31 an hour
- Overtime
- Administrative experience
- High school diploma or GED
- Accounting
- Paid holidays
- Health insurance
Quick Apply
23h
Inbound Sales Representative (Remote/Pacific Time)
A Place for Mom —Aurora, CO
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Recreation Manager
City and County of Denver —Denver, CO
- $101,050 - $166,733 a year
- Full-time
- CPR Certification
- High school
- Mid-level
- Paid holidays
- Health insurance
7d
Lead Customer Service Representative
Transdev —Denver, CO
- $22 - $24 an hour
- Weekends as needed
- Bilingual
- Background check
- Computer literacy
- Paid holidays
- Disability insurance
Network Operations Center (NOC) Lead
CACI —Denver, CO
- $115,600 - $254,200 a year
- Weekends as needed
- Computer Science
- Maintenance
- Analysis skills
- Health insurance
Customer Service Representative
Heart Heating Cooling Plumbing & Electric —Denver, CO
- $22 - $26 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance

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Quality Assurance Manager

Colorado 811 -
Golden, CO

Apply Now

Job Details

Full-time
$95,000 - $110,000 a year
5 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Performance dashboard reports
Quality assurance team management
Dashboard development
Data visualization software proficiency
Management
Team leadership
Program development
Coaching
Business intelligence report generation
Dashboard creation support
Compliance audits & assessments
Quality control data reporting
Team development
Quality assurance audits
Call center software
Supervising experience
Quality audits
Quality systems
Root cause analysis
Managing product quality assurance teams
Call center management
Analytics
Performance evaluation

Full Job Description

About Colorado 811

Colorado 811 is a mission-driven nonprofit dedicated to public safety and underground damage prevention across Colorado. Our work helps protect people, infrastructure, communities, and essential services by supporting clear communication between public utility providers and excavators before excavation begins. We operate in a technology-enabled environment where reliable systems, strong coordination, and disciplined execution are critical to serving our members, excavators, stakeholders, and the public.

The Quality Assurance (QA) Manager leads Colorado 811’s contact center quality assurance, analytics, and compliance program to ensure accurate ticket processing, consistent customer service, reliable documentation, and measurable quality improvement across voice, digital, ticket-processing, and online service interactions. This role is responsible for developing, leading, and continuously improving the organization's quality assurance program, establishing consistent quality practices, strengthening operational performance, and partnering with leadership to improve the customer experience and operational outcomes.

This role manages QA personnel, oversees evaluation standards and calibration practices, monitors ticket and mapping accuracy, develops reporting and dashboards, and partners with Customer Support, Education and Training, Workforce Management, Operations, and Senior Leadership to translate QA findings into coaching, process improvement, and stronger business outcomes. The QA Manager is accountable for maintaining audit-ready documentation, identifying defect trends, strengthening quality standards, supporting quality-focused training initiatives, developing the QA team, and reinforcing accountability for customer service, ticket accuracy, compliance, and operational quality across the organization.

Lead Quality. Drive Performance. Transform the Customer Experience.

Are you a strategic quality leader who sees beyond scorecards and audits?

Do you thrive on building programs, leveraging technology, uncovering trends in data, and transforming quality insights into measurable business results?

Colorado 811 is looking for a Quality Assurance Manager to lead the future of quality across our customer support operations. This position is ideal for someone who combines operational excellence, analytics expertise, people leadership, and a passion for continuous improvement.

You will have the opportunity to shape and mature an enterprise-wide quality assurance program that impacts customer experience, operational performance, compliance, coaching effectiveness, ticket accuracy, and organizational success.

Why This Role Matters

At Colorado 811, every interaction contributes to public safety.

Our teams help protect underground infrastructure, support excavators, contractors, utilities, municipalities, and the communities we serve across Colorado.

As our Quality Assurance Manager, you will lead the quality program that ensures customer interactions, ticket processing, mapping accuracy, and operational processes meet the highest standards of consistency, compliance, and service excellence.

What You'll Do:

Build and Lead a Modern QA Program

You'll drive the evolution of a comprehensive quality assurance program across customer interactions, ticket processing, online services, and operational workflows. You'll identify opportunities for innovation, implement best practices, and create sustainable quality standards that improve business outcomes.

Transform Data Into Action

You'll leverage reporting, dashboards, quality analytics, Power BI, Excel, quality monitoring systems, speech analytics, and emerging AI-powered quality tools to identify trends, uncover root causes, and drive measurable improvements.

Lead and Develop a High-Performing Team

You'll coach, mentor, and develop quality professionals while establishing a culture of accountability, continuous learning, operational excellence, and performance improvement.

Partner Across the Organization

You'll work closely with leadership, operations, training, workforce management, customer support, and data governance teams to translate quality insights into coaching strategies, training initiatives, and operational improvements.

We're Looking for Someone Who Has:

Bachelor’s degree in business administration, quality assurance, quality management, data analytics, business analytics, operations management, or a related field preferred; equivalent experience may be considered.
5+ years of Contact Center Quality Assurance or Quality Management experience
3+ years of people leadership experience managing or supervising QA, compliance, or operational quality teams
Experience conducting and managing:
Call monitoring programs
QA scorecards
Calibration sessions
Quality evaluations
Compliance reviews
Coaching and performance improvement initiatives
Strong analytical and reporting capabilities using:
Power BI
Advanced Excel
Dashboard reporting
KPI analysis
Quality monitoring tools
Operational reporting systems
Proven success using quality insights to drive measurable improvements in customer experience, service quality, operational consistency, compliance, and business results.

Bonus Points If You Have Experience With:

NICE
NICE Enlighten AI
CallMiner
Observe.AI
Verint
Calabrio ONE
Level AI
Medallia Speech
Five9 Quality Management
AI-assisted quality assurance tools
Speech analytics platforms
Utility, public safety, dispatch, 811, or highly regulated contact center environments

This Role Is Perfect For Someone Who:

Loves building and improving programs
Gets excited about analytics and emerging technology
Believes quality is a business strategy, not just a scorecard
Can influence leaders through data and insights
Enjoys coaching others to higher performance
Thrives in a fast-paced operational environment
Wants to make a meaningful impact on public safety and customer experience every day

Location & Work Arrangement

This position follows a hybrid work schedule with a minimum of two business days per week onsite in our Golden, Colorado office. Candidates must reside within the state of Colorado and within reasonable commuting distance of Golden, Colorado.

Compensation & Benefits

Base Salary Range: $95,000–$110,000 per annum - range is an estimated guideline. Individual compensation will vary based on non-discriminatory factors such as education, experience, knowledge, skill level, abilities, and other competencies.

In addition to competitive compensation, you'll join a mission-driven organization focused on employee development, operational excellence, innovation, and public service.

Colorado 811 offers a competitive compensation and benefits package designed to support employee health, well-being, flexibility, and productivity.

Colorado 811 pays 100% of employee premiums for company-sponsored health and wellness benefits, including low-deductible health plan options, HSA and FSA options, dental insurance, and vision insurance.
Company-sponsored life insurance, long-term disability, and Employee Assistance Program.
401(k) with employer contribution.
Generous paid time off and paid holidays.
Hybrid work environment, annual performance bonus, and business casual culture.

Ready to Build Something Bigger Than a QA Program?

If you're a technology-forward quality leader who wants to modernize quality assurance, influence organizational strategy, and lead meaningful improvements that matter, we'd love to hear from you.

Apply today and help shape the future of quality at Colorado 811!

Application Deadline: August 28, 2026

Equal Employment Opportunity (EEO) and ADA Accommodation

Colorado 811 is an equal opportunity employer. We are committed to providing equal employment opportunities and do not discriminate in employment, recruitment, compensation, promotion, termination, or other terms and conditions of employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, marital status, military or veteran status, or any other status protected by applicable law. Reasonable accommodation is available for qualified individuals with disabilities in accordance with applicable law.

Pay: $95,000.00 - $110,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Golden, CO 80403

Apply Now

Refine Your Search

call center team lead jobs in denver, co

Quality Assurance Manager

Call Center Supervisor

System Reliability & Support Lead - Hogan and Umbrella

System Reliability & Support Specialist Sr. - Site Reliability Center

Discover Denver Tours: Bus Tour Guide-Driver

Customer Care Support Supervisor 2

Call Center Team Lead of Intake (Denver, CO)

Child and Family Services Administrative Reviewer

Senior Customer Service Representative (Sr. CSR)

Police Records Specialist I/II/Lead

Administrative Services Team Lead

Public Safety Call Center Operator

Federal Survivor Benefits Program Administrator

Manager, Care Operations

Office Administrator

Inbound Sales Representative (Remote/Pacific Time)

Recreation Manager

Lead Customer Service Representative

Network Operations Center (NOC) Lead

Customer Service Representative

I want to receive the latest job alert for call center team lead in denver, co

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