Top 85 Community cx manager Jobs in Denver, Co

Community CX Manager
Grüns —Denver, CO
- $90,000 - $100,000 a year
- Remote
- Mid-level
- 3 years
- Paid time off
Quick Apply
9d
Senior CX Manager
Talkdesk —Denver, CO
- $77,500 - $147,000 a year
- Online Application
- Remote
- 5 years
- Office
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Representative (CX) | Seasonal - Part Time
Stio —Denver, CO
- From $18 an hour
- Part-time
- Remote
- Google Workspace
- Computer literacy
- High school diploma or GED
- Paid holidays
Quick Apply
1d
Customer Experience Representative (CX) | Seasonal - Full Time
Stio —Denver, CO
- From $18 an hour
- Seasonal
- Remote
- Google Workspace
- Computer literacy
- High school diploma or GED
- Paid holidays
- Paid sick time
Quick Apply
23h
Product Education & Community Lead
Siena AI —Denver, CO
- Full-time
- Senior level
- Teaching
Social Media Manager
Gusto, Inc. —Denver, CO
- $104,490 - $170,500 a year
- Full-time
- Office
- Fair chance
- Senior level
- 401(k)
Quick Apply
Inspector / Quality Assurance Manager
AECOM —Denver, CO
- $125,000 - $175,000 a year
- Full-time
- Background check
- 6 years
- Construction site
- AD&D insurance
- Employee stock purchase plan
Lead Customer Success Engineer
Freshworks —Denver, CO
- $139,000 - $170,000 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Travel
- Commuter assistance
- Employee stock purchase plan
Quick Apply
Quality Program Manager, Data Center Design and Construction
Meta —Denver, CO
- $150,000 - $209,000 a year
- Bachelor of Science
- Bachelor's degree
- Contracts
ZCX Channel Sales Specialist
Zoom —Denver, CO
- $128,600 - $257,300 a year
- Full-time
- Remote
- 5 years
- Senior level
- Leadership
1d
Sr. Manager, Development
Vertafore —Denver, CO
- $150,000 - $180,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 11+ years
- Commuter assistance
- Health savings account
Quick Apply
On-Site Project Manager
The Building People —Denver, CO
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
Principal Customer Success Engineer
Freshworks —Denver, CO
- $140,000 - $175,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Travel
- Commuter assistance
- Employee stock purchase plan
Quick Apply
Program Manager, Product Operations
Vertafore —Denver, CO
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- PMP
- 5 years
- Office
- Commuter assistance
- Health savings account
Quick Apply
Sr. Content Marketing Manager
Vertafore —Denver, CO
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- 6 years
- Marketing
- Bachelor of Science
- Commuter assistance
- Health savings account
Quick Apply
Sr. Release Train Engineer
Vertafore —Denver, CO
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Commuter assistance
- Health savings account
Quick Apply
Product Owner I
Vertafore —Denver, CO
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
Director, Development
Vertafore —Denver, CO
- $155,000 - $200,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Commuter assistance
- Health savings account
Quick Apply
Business Development Manager
Freshworks —Denver, CO
- $53,200 - $66,000 a year
- Full-time
- Research
- Mid-level
- Office
- Commuter assistance
- Employee stock purchase plan
Quick Apply
8d
Sr. Software Development Engineer in Test
Vertafore —Denver, CO
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Office
- Commuter assistance
- Health savings account
Quick Apply

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Community CX Manager

Grüns
Denver, CO

Quick Apply

Job Details

$90,000 - $100,000 a year
9 days ago

Benefits

Paid time off

Qualifications

Customer communication
Community management
Coaching
Branding consistency
Shopify
Mid-level
Incident Escalation
Brand representation
3 years
Brand voice
Brand advocacy
Collaboration with product development teams
Zendesk
Help desk systems
CRM system proficiency
Community relationship building
Escalation handling

Full Job Description

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process!

About the role

We're hiring a Community CX Manager to be the person who always knows how our customers really feel about Grüns, wherever they're saying it, and who owns our toughest escalations with real judgment. Alongside that, you'll build the voice, community, and customer experience foundation for Grüns' emerging brands, giving each one its personality from day one. This role reports to our Director of CX, and sits at the intersection of brand, community, and customer experience.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.

In this role, you will:

Proactively surface what customers are saying about Grüns and our emerging brands across review and complaint channels like Trustpilot, BBB, and Junip, not just what comes through the helpdesk
Own high severity and sensitive escalations, working from clear playbooks and looping in Ops or Legal when needed
Turn escalation trends into upstream fixes: training updates, coaching, or macro changes, so the same issue doesn't keep coming back
Partner with Product, Ops, and Legal on recurring complaint themes, so feedback turns into action
Build and own the voice, tone, and community presence for Grüns' emerging brands, from launch through scale, and make sure every new brand is ready for customers on day one
Coordinate with our Community CX Manager on shared standards while keeping each brand's voice distinct

We're looking for someone who:

Has 3-4+ years of experience in CX, community management, or complaint resolution, ideally with real depth on the CX side, not just social or marketing
Understands how a help desk actually runs: how to prioritize, how to hit SLAs, how to close the loop with a customer
Has hands on experience with review or complaint platforms like Trustpilot, BBB, Junip, or similar
Is proactive about how other teams collaborate with CX and Community, rather than waiting for direction from them
Has built voice and tone for a new or emerging brand from scratch. Bonus if you've done it more than once
Has experience in a public facing role, responding to comments or reviews from customers
Has worked with CRMs like Gladly, Zendesk, or Gorgias, and is comfortable in Shopify and Loop Returns

Approach to the role:

You'd never want to log off knowing someone somewhere is saying something negative about Grüns without having run it down
You find problems before anyone flags them, and you show up with a proposed fix, not just a heads up
You have sharp judgment about when a complaint needs a careful, escalated response versus a standard one
You see every escalation as a chance to make the whole team better, not just a case to close
You bring a fun, creative voice to the brands you build, while still knowing how to read the room
You're comfortable building process from zero

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $90,000 - $100,000 plus bonus depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

A bit about us...

At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.

Like you, we were disappointed. There's an infinite number of "nutrition" companies, all focused on what's best for them — not what's best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We've seen it all.

So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious.

What we care about...

Be the Best: We hold ourselves, our teams, and our partners to an incredibly high standard - and we raise the bar constantly. "We've never done this before" isn't an excuse here. It's an invitation.

Own It: We act like our name is on the door. That means taking complete ownership of outcomes, collaborating deeply, working through roadblocks - not around them - and never waiting for someone else to solve the problem. Great owners are great partners.

Drive Impact, Urgently: We measure impact, not effort. We work smart and hard, move fast, and use every tool at our disposal - including AI - to focus our energy where it matters most.

Compensation & Perks:

For every role, we aim to have highly competitive compensation and opportunity for impact and career growth.

Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage - for you and your family, generous PTO, free Grüns, and a few more perks centered around health and well-being that we can't wait to tell you about!

Quick Apply

Refine Your Search

community cx manager jobs in denver, co

Community CX Manager

Senior CX Manager

Customer Experience Representative (CX) | Seasonal - Part Time

Customer Experience Representative (CX) | Seasonal - Full Time

Product Education & Community Lead

Social Media Manager

Inspector / Quality Assurance Manager

Lead Customer Success Engineer

Quality Program Manager, Data Center Design and Construction

ZCX Channel Sales Specialist

Sr. Manager, Development

On-Site Project Manager

Principal Customer Success Engineer

Program Manager, Product Operations

Sr. Content Marketing Manager

Sr. Release Train Engineer

Product Owner I

Director, Development

Business Development Manager

Sr. Software Development Engineer in Test

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