Contact Center Member Service Representative (Hybrid)
Zing Credit Union —Denver, CO
- $20.50 - $24.11 an hour
- Full-time
- Basic math
- High school diploma or GED
- Organizational skills
- Tuition reimbursement
- On-the-job training
1d
Center Operations Specialist
USO —Denver, CO
- Background check
- Mid-level
- Leadership
- Tuition reimbursement
- Military leave
Property Manager
Rocky Mountain Mutual Housing Association Inc —Denver, CO
- $65,000 - $70,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
Executive Director of National Native Community Fund (NNCF)
Native American Bank N.A. —Denver, CO
- $90,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Health savings account
- Disability insurance
Quick Apply
1d
Commercial Door, Frame, Hardware, & Access Control Professionals
Skyler Design Build —Denver, CO
- $20 - $50 an hour
- Email
- Clean driving record
- Construction site
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Allstate Insurance Sales Representative
Catherine Davis: Allstate Insurance —Louisville, CO
- $60,000 - $80,000 a year
- Full-time
- Computer literacy
- Office
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
10d
ELV Business Development Director
CIG —Englewood, CO
- $90,000 - $100,000 a year
- Full-time
- Marketing
- 5 years
- Bachelor of Science
Quick Apply
Senior Account Executive
Scope Technologies, Inc —Denver, CO
- From $80,000 a year
- Full-time
- Background check
- Google Workspace
- 7 years
- Free parking
- Health insurance
Quick Apply
9d
Sales Representative
Sysco —Boulder, CO
- $48,600 - $81,000 a year
- Weekends as needed
- Marketing
- Computer literacy
- Cooking
- Mileage reimbursement
- Employee stock purchase plan
Accounting Clerk
RTD —Denver, CO
- $27.82 - $30.31 an hour
- Full-time
- Oracle
- Writing skills
- Office
11d
Guest Services Agent
State of Colorado —Denver, CO
- $22.84 an hour
- Weekends as needed
- Background check
- Google Workspace
- Microsoft Excel
- Wellness program
- Health savings account
8d
Shipper/Receiver
Simpson Strong-Tie Company Inc. —Denver, CO
- $22.98 - $34.47 an hour
- Full-time
- Customer service
- Basic math
- ERP systems
- Paid jury duty
- Health insurance
Quick Apply
2d
Coordinator, HR Compliance Programs (Background, Drug & Alcohol)
Frontier Airlines, Inc —Denver, CO
- On call
- Background check
- Microsoft Excel
- Research
- Paid holidays
- Health insurance
Sr. Customer Service Representative- Belting
Motion Industries (MOT) —Denver, CO
- $27.06 - $35.22 an hour
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Motion Industries (MOT) —Centennial, CO
- $19.89 - $24.88 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
9d
Business Support Analyst - Training Specialty
ACE Scholarships —Greenwood Village, CO
- $64,000 - $85,500 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health savings account
- AD&D insurance
Quick Apply
Case Manager
Depaul Usa Inc —Denver, CO
- $26 an hour
- Part-time
- Background check
- Mid-level
- Psychology
- Wellness program
- Employee assistance program
Quick Apply
Business Intelligence Data & Reporting Analyst
Connect for Health Colorado —Denver, CO
- $72,100 - $94,760 a year
- Weekends as needed
- Remote
- Background check
- Mid-level
- SQL
- Disability insurance
- Health insurance
Quick Apply
Contact Center Representative
Climb Credit Union —Arvada, CO
- $20 - $22 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- Health insurance
Quick Apply
2d
Associate Director of Event Management
Denver Center for the Performing Arts —Denver, CO
- $88,000 - $95,000 a year
- Weekends as needed
- Hybrid work
- Ability to walk for extended periods
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
2d

I want to receive the latest job alert for non profit representative in denver, co

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

non profit representative jobs near denver, co

Insurance Agent jobs in Louisville, CO

Customer Service Representative jobs in Centennial, CO

Call Center Representative jobs in Arvada, CO

Assistant Property Manager jobs in Denver, CO

Accounting Clerk jobs in Denver, CO

Guest Service Agent jobs in Denver, CO

Access Control Specialist jobs in Denver, CO

Executive Director jobs in Denver, CO

Director Of Events jobs in Denver, CO

Sales Representative jobs in Boulder, CO

Operations Associate jobs in Denver, CO

Case Manager jobs in Denver, CO

Compliance Officer jobs in Denver, CO

Business Intelligence Analyst jobs in Denver, CO

Call Center Representative jobs in Denver, CO

Senior Account Executive jobs in Denver, CO

Part Time Jobs With Health Insurance Benefits jobs in Los Angeles, CA

Insurance Agent jobs in West Virginia

Patent Agent jobs in Atlanta, GA

Insurance Agent jobs in Bridgeport, CT

Contact Center Member Service Representative (Hybrid)

Zing Credit Union -
Denver, CO

Apply Now

Job Details

Full-time
$20.50 - $24.11 an hour
1 day ago

Benefits

Tuition reimbursement
On-the-job training

Qualifications

High school diploma or GED

Full Job Description

Contact Center Member Service Representative (Hybrid)

Denver, CO (Hybrid) | Full-Time
Salary: $20.50 - $24.11/hour

Monday-Friday & Alternating Saturday’s
Work Hours: 9:00AM-5:30PM (Monday-Friday), 9:00AM-1:00PM (Saturday’s)

Accepting applications until the position is filled

Why Work at Zing Credit Union?

At Zing, we believe in more than just banking — we believe in people helping people. That’s why we’re proud to create a workplace where employees feel supported, valued, and empowered to grow.

Growth & Development

We promote from within and support your career goals through tuition reimbursement and ongoing on-the-job training
Every new hire gets a strong start with a 2-week onboarding program designed to set you up for success
Whether you're just starting out or ready for the next step, we’re here to help you build your future with us

Culture & Community

We celebrate our team with company outings, potlucks, and festive holiday parties — plus, you’ll even get your birthday off (paid!)
We’re big on teamwork and appreciation, and our people-first mindset shows in everything we do

Values in Action

“People over profit” isn’t just a motto — it’s how we operate. We focus on educating and helping our members rather than upselling them
We proudly partner with local nonprofits and organizations to give back — and employees have opportunities to volunteer and make a difference

Job Summary

As a Contact Center Member Service Representative I, you’ll support members over the phone and through digital channels while helping them navigate Zing’s products and services. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and can remain professional and solution-oriented under pressure.

The ideal candidate will have strong verbal and written communication skills, excellent customer service abilities, mathematical reasoning, attention to detail, and the ability to follow banking procedures and regulatory requirements accurately. You’ll assist members with account maintenance, problem resolution, and service inquiries while ensuring every interaction reflects Zing’s commitment to delivering an outstanding member experience.

In this role, you’ll work collaboratively with team members, use internal systems and resources to resolve member needs, and contribute to department goals related to service quality, compliance, professionalism, and operational efficiency. While this position does not have direct supervisory responsibilities, team members may assist with training and supporting others as needed.

Essential Responsibilities

Provide efficient, accurate, and friendly service to members via phone and other communication channels
Assist members with opening, closing, and maintaining accounts
Explain products and services clearly and recommend those that meet member needs
Troubleshoot and resolve member issues or escalate to Level II/III or management as needed
Use internal systems and resources to assist with inquiries and maintain service accuracy
Ensure all transactions and processes comply with regulatory guidelines and internal procedures
Support training of new and existing staff as assigned
Maintain high-quality service levels by managing call volume and hold times
Perform all other duties as assigned

Performance Expectations

Deliver excellent service that aligns with Zing’s brand and contributes to positive member reviews
Maintain survey scores of 8 or higher
Handle a fair share of weekly call volume and keep average hold times within targets
Complete required compliance courses and assessments with a minimum score of 85%
Meet department goals across professionalism, technology, compliance, attendance, security, and call handling
Maintain reliable attendance and punctuality, limiting unplanned absences or tardiness
Ensure building and cyber security procedures are followed
Adhere to BSA, Red Flag, SAFE Act, and other compliance regulations
Assist in identifying and correcting non-compliance areas as needed

Skills & Abilities

Excellent verbal and written communication skills
Strong listening skills and professional phone presence
Exceptional member service and relationship-building abilities
Strong attention to detail and organizational skills
Basic math and accounting proficiency
Ability to think critically and resolve problems effectively
Ability to remain calm, professional, and solution-oriented under pressure
Comfort working with policies, procedures, and regulatory requirements
Ability to manage time effectively and prioritize tasks in a fast-paced environment
High integrity, professionalism, and trustworthiness
Ability to work independently while following structured processes

Qualifications

High school diploma or equivalent required
6 months to 2 years of experience in a call-handling or professional customer service role preferred
Ability to interpret and apply policies, procedures, and regulatory guidelines
Competence in resolving issues, identifying solutions, and escalating appropriately

Computer & Technical Skills

Proficient with 10-key by touch
Strong familiarity with credit union core systems or ability to learn quickly
Comfortable adapting to a variety of software and systems

Math & Reasoning Abilities

Ability to perform basic calculations related to account handling
Capable of using logic and structured thinking to identify the best solutions within policy boundaries
Tasks are routine, but require some research or analysis to resolve complex member needs

Interpersonal & Organizational Impact

Frequent contact with members and vendors for information exchange
Expected to maintain professional, courteous communication
Limited authority to make decisions affecting broader organizational goals or budgets
Work contributes to the quality of service received by members

Independent Judgment

Most actions are guided by set procedures and standards
Limited discretion; choices are typically between two or three known solutions

Attendance Expectations

Regular and prompt attendance is essential
Excessive unplanned absences (>6/year) or tardiness/leaving early (>4/year) may impact job standing
See Employee Handbook for full attendance policy

Work Environment & Physical Expectations

General office or remote environment based on assignment
Prolonged periods sitting at a desk and answering high call volumes
Occasional bending, squatting, or lifting up to 20 lbs (e.g., moving files or records)
Remote workers must maintain a home workspace that meets all safety, security, and ergonomic standards outlined in the Remote Work Agreement
Reasonable accommodations are available for individuals with disabilities

Core Competencies & Performance Expectations

Success in this role is measured through effective communication, outstanding member service, attention to detail, problem-solving, mathematical reasoning, professionalism under pressure, and time management. Team members are expected to maintain high-quality service standards, meet attendance and call handling expectations, complete required training, and consistently follow all security, compliance, and regulatory requirements, including BSA, Red Flag, and SAFE Act guidelines.

Accepting Applications until position is filled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now

Refine Your Search

non profit representative jobs in denver, co

I want to receive the latest job alert for non profit representative in denver, co

Related Searches

Explore jobs in more locations

Contact Center Member Service Representative (Hybrid)

Why Work at Zing Credit Union?

Growth & Development

Culture & Community

Values in Action

Job Summary

Essential Responsibilities

Performance Expectations

Skills & Abilities

Qualifications

Computer & Technical Skills

Math & Reasoning Abilities

Interpersonal & Organizational Impact

Independent Judgment

Attendance Expectations

Work Environment & Physical Expectations

Core Competencies & Performance Expectations