Top 48 Remote helpdesk Jobs in Denver, Co

Service Desk Technician Level I
Inserso Corporation —Denver, CO
- $20.50 an hour
- Weekends as needed
- Background check
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
9d
Technical Support Analyst
Golftec —Englewood, CO
- $30 - $55 an hour
- Full-time
- Mid-level
- Windows
- Computer skills
Quick Apply
Help Desk Technician
KPA —Lafayette, CO
- $33 - $36 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
Service Desk Support Analyst
National Jewish Health —Denver, CO
- $58,656.00 - $77,572.56 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Wellness program
- Health savings account
Technology Solution Center Analyst
PNC Financial Services Group —Denver, CO
- $37,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Associate's degree
- Wellness program
- Health savings account
Associate Tech Support Analyst
Colorado Public Radio —Centennial, CO
- $25.69 - $32.12 an hour
- Weekends as needed
- Google Workspace
- Office
- Windows
- Paid holidays
- Disability insurance
11d
Desktop Support Associate Analyst
Raymond James Financial, Inc. —Denver, CO
- $55,000 - $70,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
1d
IT Help Desk Technician
Obst vom Bodensee Vertriebsgesellschaft —Denver, CO
- $40,000 - $70,000 a year
- Full-time
- Mid-level
- Windows
- Computer networking
Quick Apply
IT Help Desk Support
Brundage Bone Concrete Pumping —Thornton, CO
- From $72,800 a year
- Full-time
- Office
- High school diploma or GED
- Fair chance
- Health savings account
- Health insurance
Quick Apply
1d
IT Support Technician II
Riot Platforms —Denver, CO
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
7d
Contact Center Member Service Representative (Hybrid)
Zing Credit Union —Denver, CO
- $20.50 - $24.11 an hour
- Full-time
- Basic math
- High school diploma or GED
- Organizational skills
- Tuition reimbursement
- On-the-job training
Desktop Support Specialist - Mac/Apple Environment
National Jewish Health —Denver, CO
- $67,454.40 - $89,208.44 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Wellness program
- Health savings account
Help Desk Representative (Hybrid)
Brakes Plus —Centennial, CO
- $40,000 - $60,000 a year
- Weekends as needed
- Computer literacy
- Office
- High school diploma or GED
- Opportunities for advancement
Quick Apply
2d
Service Desk L1
Sharp Solutions inc —Denver, CO
- $16.80 - $18.20 an hour
- Urgently hiring
- Windows
- Analysis skills
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
OES Tier III Help Desk
State of Colorado —Denver, CO
- $59,460 - $77,304 a year
- Online Application
- Hybrid work
- Google Workspace
- 6 years
- Mid-level
- Wellness program
- Health savings account
9d
Customer Support Technician
Vaisala —Boulder, CO
- $60,000 - $65,000 a year
- Rotating shift
- Background check
- Office
- US work authorization
- Paid holidays
- Disability insurance
System and Desktop Administrator
E2 Optics —Denver, CO
- Full-time
- Construction site
- Research
- Mid-level
- Paid holidays
- Dental insurance
IT Support Specialist III - Service Desk
Jefferson County Colorado —Golden, CO
- $32 - $34 an hour
- Online Application
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
7d
IT Support Specialist
Fellowship of Catholic University Students —Golden, CO
- $60,000 - $65,000 a year
- Full-time
- Inventory management
- Mid-level
- Associate's degree
- Paid parental leave
- Health savings account
6d
IT Engineer I
Judi Health —Denver, CO
- $92,000 - $115,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply

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Service Desk Technician Level I

Inserso Corporation -
Denver, CO

Quick Apply

Job Details

Full-time
$20.50 an hour
9 days ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Technical support via phone
Phone communication
Windows
High school diploma or GED
Problem-solving
Remote access software
IT support
Customer service knowledge base
Productivity software
Help desk
Client interaction via phone calls

Full Job Description

Inserso is looking for a Service Desk Technician Level I to join the team for a rewarding and challenging opportunity at our government customer site in Chandler, AZ. We strive to have a high rate of first call resolution but also expect our team to follow proven processes with routing tickets to the appropriate support groups whenever possible. We provide 24x7x365 support and everyone must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately.

This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to assist with midlevel technical questions such as local system setup, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods.

Responsibilities:

Answer phones, chat, and/or email and create tickets, using ServiceNow, to help resolve/track user issues.
Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals.
Cooperating and supporting colleagues and interacting with other support groups.
Analyzing information and evaluating results to choose the best solution to solve issues.
Observing, receiving, and otherwise obtaining information from any relevant source.
Resolve technical issues within the policies and guidelines provided.
Follow the knowledge base and priority matrix for issue resolution.
Remote diagnostics and troubleshooting client workstations.
Respond to general inquiries and non-technical questions.
Providing prompt and courteous customer service.
Troubleshoot and resolve incidents and problems.
Provide website navigation assistance.
Password recovery/reset.

Required Skills/Experience:

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
High School Diploma or GED.
1 year of IT Support experience, preferably in Help/Service Desk or Call Center environment.
Experience troubleshooting common technical incidents such as local systems set-up and local network issues.
Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries.
Experience with Windows operating system.
Experience with Microsoft Office O365.
Punctuality and ability to work in a 24x7x365 environment including weekends and holidays.
Experience working with customers over the phone.

Preferred Skills/Experience:

ITIL certified.
Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk).
Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents.
Experience working with DHS or similar federal government agencies.
Experience working cohesively in a large team environment.
Experience working in a large/enterprise environment.
Other relevant technical certifications (e.g., Cisco, Microsoft, CompTIA, etc.).

Physical and/or Mental Qualifications:

Effectively communicate with customers, stakeholders, and technical specialists.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Hourly Rate: $20.50/Hour
The hourly rate range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location.

Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.

Pay: $20.50 per hour

Benefits:

401(k) matching
Health insurance
Health savings account
Paid time off

Work Location: Remote

Quick Apply

Refine Your Search

remote helpdesk jobs in denver, co

Service Desk Technician Level I

Technical Support Analyst

Help Desk Technician

Service Desk Support Analyst

Technology Solution Center Analyst

Associate Tech Support Analyst

Desktop Support Associate Analyst

IT Help Desk Technician

IT Help Desk Support

IT Support Technician II

Contact Center Member Service Representative (Hybrid)

Desktop Support Specialist - Mac/Apple Environment

Help Desk Representative (Hybrid)

Service Desk L1

OES Tier III Help Desk

Customer Support Technician

System and Desktop Administrator

IT Support Specialist III - Service Desk

IT Support Specialist

IT Engineer I

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