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Application Analyst II Power Platform and M365

Renewable Energy Systems Limited -
Denver, CO

Apply Now

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
401(k) 6% Match
Vision insurance
401(k) matching
Employee discount
Sabbatical
Life insurance
Referral program

Qualifications

Cloud infrastructure
Business intelligence
Application systems
Requirements specification
Requirements design
Performance optimization
Microsoft Power Automate
Enterprise software
Improving system uptime or availability
Coaching
Business intelligence report generation
Scalable systems
Software administration
Business consulting
SQL
Production systems
Business intelligence tools
Cloud service support
Requirements analysis
Customer support ticket management
Mentoring
Software documentation
Application Maintenance
Microsoft 365 support
Productivity software
Query management
Cross-functional collaboration
System security
Developing technical user guides
Cross-functional communication

Full Job Description

We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.

Summary:

The Application Analyst II – Power Platform & M365 is the primary source of information, advice, and support for business applications and their associated processes. They partner with the business and departmental specialists to support, troubleshoot, and implement features and functionality of the applications in their areas of responsibility. The Application Analyst II provides efficient and consistent use of trusted applications throughout RES Americas and coordinates with other IT functions across the globe to ensure standardization of support and processes.

This role will be hybrid requiring a minimum of 3 days in office.

Requirements:

Provides timely and quality resolution support through troubleshooting, research, and resolution.
Assists in planning and consulting on how to effectively manage large numbers of Power Automate and App solutions within the organization.
Guides the organization in adopting standards for managing many applications and scaling up development.
Provides expert level administration and configuration of Microsoft Power Platform.
Functions as a global administrator in a commercial M365 tenant for power platform users.
Oversees the operational health of the application including security, availability, performance, interoperability, and reliability.
Devises or modifies application systems and procedures to optimize functional requirements, including capacity, operating time, response time, and form of desired results.
Partners with functional leaders to identify strategic objectives, determine functional needs and requirements, and craft comprehensive plans for continuous application development aligned with those goals and needs.
Tests, debugs, and documents enhancements to business applications.
Authors and routinely reviews technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy.
Identifies trends in customer issues, recommends improvements, and implements approved improvements.
Writes custom reports and SQL queries.
Presents and communicates with senior-level management on the evaluation of the current solution, proposed solution, and the optional and recommended next steps.
Mentors and coaches other application support resources within their area of expertise.
Assumes responsibilities for additionally assigned assignments related to supported applications.
Presents, supports, and leads by example with a safety and quality-oriented attitude.
Assesses and works with the business to obtain business requirements and understand the business needs.
Participates in an on-call rotation to provide tier 1 troubleshooting for critical systems, beyond daily supported applications.
Attends work regularly and punctually, as scheduled or expected.
Complies with Employee Handbook, Code of Conduct, and Company Policies & Procedures.
Mentors and coaches other application support resources within their area of expertise.
Assumes responsibilities for additionally assigned assignments related to supported applications.
Presents, supports, and leads by example with a safety and quality-oriented attitude.
Assesses and works with the business to obtain business requirements and understand the business needs.
Participates in an on-call rotation to provide tier 1 troubleshooting for critical systems, beyond daily supported applications.
Attends work regularly and punctually, as scheduled or expected.
Complies with Employee Handbook, Code of Conduct, and Company Policies & Procedures.

Safety:

Follows safety and security procedures and determines appropriate action. Reports potentially unsafe conditions and uses materials and equipment properly.

Qualifications:

Bachelor’s Degree in Computer Science, Technology, or Business. In lieu of a degree, 8 years of relevant work experience is required.
3 years of experience in application support/analyst role
Demonstrated experience in supporting and maintaining enterprise-level applications.
Knowledge of help desk ticketing software, preferably ServiceNow.
Experience troubleshooting issues and optimizing performance in a cloud environment.
Demonstrated experience with Microsoft Power Platform and M365 applications.
Proficient in Microsoft Office.
Familiarity with ITIL v3 or related service delivery frameworks.
Demonstrated experience in Project Management as a team member experience.
Knowledge of Business Intelligence reporting.
Knowledge of software development lifecycle.
Exceptional verbal and written communication.
Critical thinking skills.
Self-motivated and able to work under pressure.
Functional Competencies include collaboration, communication, system thinking, attention to detail, and excellence.

Anticipated base salary range: $80,000 - $100,000

The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.

RES offers benefits that are effective first day of employment. These benefits include the following:

Medical, Dental and Vision
Health Savings Account with employer contribution
Flexible Spending Accounts
4x pay Basic Life and Voluntary Life
Short and Long Term Disability
Accident, Hospital, and Critical Illness
401 (k) plan with 6% company match
4 weeks Paid Time Off (PTO) and 10 Paid Holidays
Tuition Reimbursement and Green Car Reimbursement
Volunteer and Charity Matching
Paid Parental Leave and Paid Sabbatical Leave
Employee Referral Bonus
Employee Discounts and Wellness programs
Wellness Reimbursement

Physical requirements and environment:

The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rarely: Climbing, crouching, kneeling, pulling/pushing/lifting between 5-15lbs., and stooping are required.

Occasionally: Carrying 5-15lbs., gripping, handling, pinching, and walking are required.

Frequently: Standing is required.

Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required.

Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment.

Occasionally exposed to noise and hazards in the work environment.

We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.

RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

#LI-Hybrid

Department

Americas - Information Technology - 702

Location

United States, Colorado, Denver

Employment type

Regular Full-Time

Apply Now

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Application Analyst II Power Platform and M365

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