Top 12 Call center supervisor Jobs in Denver Co

Call Center Manager (3684)
Three Saints Bay, LLC —Denver, CO
- $75,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Call Center (Hybrid Remote, must live in Denver Metro Area)
Denver Health —Denver, CO
- $56,600 - $82,100 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Pass drug screening
- Paid parental leave
- Paid holidays
13h
Customer Service Manager
ACE Scholarships —Greenwood Village, CO
- $88,000 - $115,000 a year
- Full-time
- 5 years
- Mid-level
- Microsoft Office
- Health savings account
- AD&D insurance
Quick Apply
Customer Care Supervisor
Cornerstone Servicing —Englewood, CO
- $55,000 - $65,000 a year
- Bilingual
- Mid-level
- Office
- Paid parental leave
- Health savings account
Contact Center Transformation - Senior Manager
PRICE WATERHOUSE COOPERS —Denver, CO
- $124,000 - $280,000 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
11d
Contact Center Operations and Transformation Manager
Deloitte —Denver, CO
- $144,000 - $241,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- AWS
7d
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Denver, CO
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
11d
Member Experience Contact Center Technology and Analytics Manager
Credit Union of Colorado —Denver, CO
- $101,200 - $126,500 a year
- Hybrid work
- Computer science
- Computer Science
- System design
Quick Apply
Customer Experience Manager
Justrite Safety Group —Broomfield, CO
- $70,000 - $85,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Disability insurance
Quick Apply
CSX - Manager, Contact Center Transformation Strategy&
PRICE WATERHOUSE COOPERS —Denver, CO
- $99,000 - $232,000 a year
- Bachelor's degree
- Mentoring
- Fair chance
- Paid holidays
- Health insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Denver, CO
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Supervisor, Pharmacy - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)
Denver Health —Denver, CO
- $130,700 - $215,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mentoring
- Organizational skills
- Paid parental leave
- Paid holidays

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Call Center Manager (3684)

Three Saints Bay, LLC -
Denver, CO

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule
Life insurance

Qualifications

High school diploma or GED
Dispatching for rescue operations
Conflict management
Communication with emergency services
Call center management

Full Job Description

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.

*
Position Responsibilities:*

Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs.
Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs.
Develop, execute, and track training opportunities as needed for contract employees.
Oversee and manage all aspects of employee conduct within the Call Center operations to include:
Performance Reviews.
Position Changes – (transfers, demotions, promotions).
Disciplinary and Performance Action Reviews – (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations).

Manage the hiring processes and procedures for all new employees.
Generate monthly progress reports and provide a status on all associated performance measures as required by contract.
Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel.
Review and approve reports for personnel time and attendance.
Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method.
Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge – Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally’s), Political Gatherings (DNC/RNC/Debates/Presidential Visits).
Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations.
Recommend equipment needs and replacement.
Radio and phone reports.
Electronic file review for all dispatch personnel – quality assurance program.
Radio/Phone and Alarm reviews (daily)
Assist in ensuring staff is attaining the required goals for dispatch operations.
Attend supervisory strategy and performance meetings regarding all areas of Call Center operations.
Create and oversee the Performance Management Plan for all contract employees within the Call Center.
Review, approve and/or amend Performance Reviews for all Contract Employees.
Review and approve training processes, personnel scheduling and attendance, and training requests.
Address all SOP issues to include, but not limited to, training and testing topics.
Review and approve all new SOP’s containing Call Center procedures and policies.
Oversee the collecting of statistics for the Call Center as required.
Conduct special projects to include:
Notification projects
NCIC issues
Hit confirmations.
Validations, and proper use reviews

Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies.
Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff.
Review and approve all disciplinary actions and make recommendations to corporate.
Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor’s point of contact information.

*
Position Requirements:*

High School diploma or GED
Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be:
At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication’s environment, demands, requirements and related laws, regulations, and systems.
Knowledge of principles and processes for providing customer services. This includes meeting established quality standards.
Industry Standard recognized cortication’s relating to 911/Call Center Operator and/or Supervisor training.
Demonstrated ability to supervise a staff of 30-50 employees.

This position is located in Denver, CO.

*
Hiring Range:* $75,000- $85,000.

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in denver co

Call Center Manager (3684)

Supervisor, Call Center (Hybrid Remote, must live in Denver Metro Area)

Customer Service Manager

Customer Care Supervisor

Contact Center Transformation - Senior Manager

Contact Center Operations and Transformation Manager

Contact Center Transformation - Manager

Member Experience Contact Center Technology and Analytics Manager

Customer Experience Manager

CSX - Manager, Contact Center Transformation Strategy&

Customer Experience & Service Transformation Advisory Manager

Supervisor, Pharmacy - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)

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