POSITION SUMMARY
Facilitate entertainment performances by providing exceptional service and guest experience through one-on-one interactions with guests while assisting performers. Assist and accompany Character performers to, on and from assigned areas while maintaining the Special Events Character Handling Guidelines to provide for the safety and physical well-being of Character performers. Encourage, recruit, register, and schedule guests to participate in activities for the live shows, events or performances. Promote a fun, energized and comfortable atmosphere for guests. Provide information to guests about available recreation facilities and activities, including providing tours. Lead and/or perform in live shows following basic scripts and using improvisation during shows as needed. Perform confidently in front of audiences while engaging audience members in live-show activities. Explain and promote the rules and regulations of the facility intended for the safety and welfare of guests. Observe activity in the facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Prep for show and clean and maintain recreational equipment and supplies. Must have demonstrated experience in previous roles performing the following: accurately and consistently portray the pre-determined style, characteristics and mannerisms of each role without any deviation; perform inside bulky hot costumes for extended periods of time; maintain size and weight requirements based on costume’s pre-determined size; work with large quantities of groups and children; stand for an extended periods of time.
Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Complete safety training and certifications. Display clean and professional uniform and personal appearance. Maintain confidentiality of proprietary information. Protect company assets. Welcome and acknowledge all guests according to company standards. Anticipate and address guests’ service needs. Assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Verify adherence to quality expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Exposure to outdoor elements, wet and/or humid conditions as well as extreme heat/cold (non-environmental). Work near loud noises, around and in large crowds, and in tight and dark spaces, including in a large costume. Continual use of manual dexterity with frequent use of bi-manual dexterity. Maintain size and weight requirements based on costume’s pre-determined size. Wear and carry special events props and gear for long periods of time. Perform inside bulky costume for long periods of time. Identify and distinguish colors. Perform other reasonable duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1-year customer or sales experience.
Previous public performance, acting, and entertainment experience; experience entertaining children and large groups of people.
Supervisory Experience: No supervisory experience.
REQUIRED CERTIFICATION
License or Certification: CPR Certification
First Aid Certification
Based on Costume’s pre-determine size restriction, maintain size and weight requirements.
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Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
