Company Summary:
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary:
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities:
Candidates must be willing to participate in at least one in-person interview.
This position will solve the challenge of transforming complex business processes into engaging, high-impact learning journeys for our customer service agents and leadership. By collaborating with Subject Matter Experts and leveraging modern instructional strategies, this role ensures our workforce is equipped with the knowledge and skills necessary for operational success. The work directly impacts the quality of the customer experience by building comprehensive training programs that shape careers and drive measurable business results.
-
Serve as the primary LX architect for our various business units, ensuring all training and communications are accurate and timely
-
Lead the end-to-end design and project management of long-term and short-term training initiatives , including high-impact computer based training (CBTs) and interactive Rise/Storyline modules
-
Leverage generative AI platforms and Large Language Models (LLMs) to accelerate the end-to-end content lifecycle. This includes using AI to optimize technical code (HTML/CSS), draft multi-channel communications, and rapidly prototype instructional frameworks; will stay at the forefront of emerging AI workflows to continuously improve the speed and quality of field enablement materials
-
Script and produce light production video content (e.g., AI-generated avatars, screen captures, and quick-cut updates) to provide immediate visual guidance to the field
-
Conduct thorough needs analysis and incorporate adult learning theories to ensure training is engaging, effective, and offers opportunities for real-world practice
-
Upload and manage all learning assets within the Oracle Learning Management System and other modern digital platforms
-
Stay at the forefront of emerging learning technologies, specifically focusing on the advanced application of AI to scale personalized content creation
Skills, Experience and Requirements:
Professional expertise in adult learning theory and the application of advanced instructional strategies to drive long-term behavioral change.
Advanced proficiency in digital learning creation software, including Adobe Creative Cloud and Articulate 360, to build immersive educational content.
Strategic project management skills, specifically the ability to lead multi-phase curricula development from initial conception through evaluation.
Expert technical writing and content design abilities, ensuring complex operational procedures are communicated clearly to diverse audiences.
AI Application skills to leverage generative AI for rapid content prototyping, data-driven personalization, and instructional efficiency.
Critical Experience designing and managing enterprise-wide learning programs that directly influence customer satisfaction and employee performance metrics.
Bachelor’s degree in Education, Instructional Design, Communications, or a related field.
Experience using Adobe Creative Cloud, Articulate 360 Suite, or similar learning creation software.
Familiarity with modern LMS platforms (e.g., Oracle Learning Management System).
Demonstrated experience independently managing multiple instructional projects from conception to evaluation.
Visa sponsorship not available for this role
Benefits:
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact
[email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Range: USD $63150.00 - $90000.00 / Year
