JOB LOCATION
15151 E Alameda Pkwy Aurora, Colorado 80012-1555
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
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Make a difference in the lives of real people every day
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Diverse community
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Competitive total compensation package
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Well-Funded General Employees Retirement Plan
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Light rail station minutes away
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On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
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Access to innovation workspaces
PRIMARY DUTIES & RESPONSIBILITIES
Anticipated Hiring salary: $164,000.00 - $205,000.00/year
Salary to be commensurate with experience.
Deadline to apply: August 12, 2026 (This position is subject to close once a qualified pool of applications has been obtained)
The City of Aurora is seeking a Deputy Chief Information Officer to provide operational leadership, organizational stability, and management oversight across the City’s technology environment.
Reporting to the Chief Information Officer, the Deputy CIO oversees the managers responsible for Project and Program Management, Technical Infrastructure, and Software Solutions. This role ensures that each division delivers reliable, secure, transparent, and customer-focused technology services that support City operations and the community.
The Deputy CIO will lead day-to-day IT operations, strengthen service delivery, improve operational reporting, support technology governance, and help advance the department’s next phase of organizational maturity. This includes process refinement, workforce development, operational accountability, resource planning, and continuous improvement across IT.
This position serves as a key member of the IT leadership team and will serve as acting CIO when designated.
PRIMARY DUTIES & RESPONSIBILITIES
Oversee daily IT operations and project execution across assigned technology divisions, including Project and Program Management, Technical Infrastructure, and Software Solutions.
Monitor and report on incidents, service requests, and operational performance to ensure timely resolution, transparency, and accountability. Ensure tickets are addressed within the established Service Level Objectives.
Ensure Priority Incidents and Major Incidents are triaged, supported, communicated, resolved, and documented appropriately, including After Action Review documentation when required.
Identify recurring issues, coordinate root-cause analysis, and work with division managers to develop corrective actions, implementation plans, and measurable improvements.
Coordinate the development and improvement of operational reports, dashboards, metrics, and performance measures used to evaluate service delivery and identify improvement opportunities.
Partner with the Chief Information Security Officer to incorporate security best practices into operations, projects, technology decisions, and service delivery using security-by-design principles.
Establish clear operating expectations for division managers and ensure consistent accountability for service delivery, project execution, reporting, staff development, and adherence to approved policies and standards.
Governance, Standards, and Planning
Oversee the development, implementation, and continuous improvement of IT operational policies, procedures, standards of practice, and governance processes.
Coordinate resource tracking, capacity planning, and forecasting across divisions to ensure staffing, skills, and available capacity align with prioritized demand.
Collaborate with division managers to identify upcoming budgetary needs, operational risks, staffing requirements, vendor dependencies, and technology lifecycle requirements.
Support IT financial administration through budget planning, budget execution, forecasting, and review of technology-related expenditures.
Support vendor management activities, including contract reviews, performance discussions, renewals, negotiations, and service accountability.
Lead, coach, and develop the managers responsible for Project and Program Management, Technical Infrastructure, and Software Solutions.
Recommend and coordinate recurring professional development, technical training, leadership development, and interdisciplinary learning opportunities for IT staff.
Work with IT managers and supervisors to support recruitment, retention, workforce planning, and succession planning activities.
Model sound judgment, professionalism, transparency, and calm decision-making in routine operations, escalations, and high-pressure situations.
Build productive working relationships with City leadership, department partners, elected officials, vendors, employees, and community stakeholders.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field; Master’s degree preferred.
Experience overseeing or supporting incident management, service request management, change management, operational reporting, and performance improvement.
Experience developing, implementing, or enforcing IT policies, procedures, standards, and governance practices.
Experience with IT financial administration, budget planning, budget execution, resource planning, or capacity forecasting.
Experience working with internal business partners, executive leadership, vendors, and cross-functional teams.
Licenses and Certifications:
Related IT, project management, financial, security, or public-sector certifications preferred.
Advanced knowledge of IT operations, service management, SDLC concepts, project management principles, and operational governance practices.
Advanced knowledge of IT policies, procedures, standards of practice, and performance management methods.
Intermediate knowledge of IT budget development, budget administration, resource forecasting, and financial controls.
Intermediate knowledge of cybersecurity principles, security-by-design practices, risk management, and operational security considerations.
Knowledge of incident management, Major Incident response, root-cause analysis, After Action Reviews, change management, and operational reporting.
Knowledge of infrastructure, platforms, analytics, enterprise applications, and customer support functions sufficient to lead managers across multiple technology domains.
Strong development, implementation, and enforcement of IT policies, procedures, and standards.
Strong vendor management, including contract review, service performance discussions, and negotiations.
Ability to manage competing priorities, shifting demands, and time-sensitive issues while maintaining sound judgment, professionalism, and composure.
Ability to collaborate effectively with executive leaders, department directors, elected officials, employees, vendors, and partner agencies.
Ability to align business objectives with technical capabilities, operational capacity, budget constraints, and City priorities.
Ability to establish expectations, monitor performance, identify gaps, and support corrective action.
Ability to balance operational reliability, security, service quality, budget discipline, and innovation.
Ability to lead through ambiguity, organizational change, competing priorities, and urgent operational needs.
Ability to support the CIO in department leadership, strategic planning, operational oversight, and Citywide representation.
Preferred Qualifications:
Experience building or improving IT teams through professional development, interdisciplinary training, coaching, and workforce planning.
Experience in municipal, public-sector, public safety, utility, or other complex service-oriented environments.
Experience improving IT service delivery, operational transparency, and customer satisfaction through metrics, process discipline, and leadership accountability.
What physical activity will be performed day to day?
Frequent speech communication and hearing to communicate with employees, vendors, residents, and City partners.
The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.
Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.
Employment references will be conducted on finalists for City of Aurora vacancies.
