Top 267 Help desk Jobs in Denver Co

Network Operator
JCI US —Englewood, CO
- $25 - $28 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Technical Support/Customer Success Agent
Sentinel Systems —Golden, CO
- $39,000 - $41,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Computer Technician (Swing Shift)
ABBTECH Professional Resources, Inc. —Denver, CO
- $17 - $19 an hour
- Temporary
- Background check
- Customer service
- Pass drug screening
- AD&D insurance
- Paid holidays
Quick Apply
9d
Level 2 Field Technician
Compucom Staffing —Denver, CO
- $18.75 - $25.00 an hour
- Mid-level
- Windows
- Driver's License
- Paid parental leave
- Health savings account
Quick Apply
IT Help Desk Analyst - Tier 1
Millennium Hotels and Resorts —Denver, CO
- $22 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
11d
IT Help Desk Technician
Obst vom Bodensee Vertriebsgesellschaft —Denver, CO
- $40,000 - $70,000 a year
- Full-time
- Mid-level
- Windows
- Computer networking
Quick Apply
Technical Support Analyst
Golftec —Englewood, CO
- $30 - $55 an hour
- Full-time
- Mid-level
- Windows
- Computer skills
Quick Apply
Part-Time IT Help Center Support Technician
The University Of Denver —Denver, CO
- $20 - $23 an hour
- Part-time
- Windows
- Ability to climb stairs
- High school diploma or GED
6d
Service Desk L1
Sharp Solutions Inc —Denver, CO
- $43,000 - $45,000 a year
- Urgently hiring
- Office
- Windows
- Analysis skills
Quick Apply
6d
Help Desk Specialist
Fortidia US —Lakewood, CO
- $25 an hour
- Full-time
- Hybrid work
- English
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Help Desk Representative (Hybrid)
Brakes Plus —Centennial, CO
- $40,000 - $60,000 a year
- Weekends as needed
- Computer literacy
- Office
- High school diploma or GED
- Opportunities for advancement
Quick Apply
6d
IT Service Desk Specialist
Talon.One —Denver, CO
- $60,000 - $65,000 a year
- Part-time
- Remote
- English
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
3d
Help Desk Technician
KPA —Lafayette, CO
- $33 - $36 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
IT Support Technician II
Riot Platforms —Denver, CO
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
11d
IT Support Technician - Colorado
ICR, Inc. —Aurora, CO
- $78,853 - $123,219 a year
- On call
- Mid-level
- Windows
- 1 year
- Health insurance
- Paid time off
Associate Tech Support Analyst
Colorado Public Radio —Centennial, CO
- $25.69 - $32.12 an hour
- Weekends as needed
- Google Workspace
- Office
- Windows
- Paid holidays
- Disability insurance
IT Support Specialist
South Metro Fire Rescue —Centennial, CO
- $72,194 - $85,305 a year
- Weekends as needed
- Computer science
- Clean driving record
- Computer Science
- Health insurance
- Dental insurance
4d
IT Help Desk Support
Brundage Bone Concrete Pumping —Thornton, CO
- From $72,800 a year
- Full-time
- Office
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Quick Apply
5d
Desktop Support/Help Desk
perfecta —Denver, CO
- Mid-level
- Windows
- Communication skills
Quick Apply
Desktop Support Associate Analyst
Raymond James Financial, Inc. —Denver, CO
- $55,000 - $70,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
4d

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Network Operator

JCI US
Englewood, CO

Quick Apply

Job Details

Full-time
$25 - $28 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

IT system monitoring
Incident management software
High school diploma or GED
Attention to detail
Customer support ticket management
WAN
IP networking
Network monitoring tools
Associate's degree
Standard operating procedures (SOPs)

Full Job Description

The Network Operator is responsible for the real-time monitoring, initial response, documentation, and escalation of network and system alerts within the Network Operations Center (NOC) and emergency calls from fire department in Japan. This role serves as the first line of operational support, ensuring incidents are identified, logged, communicated, and escalated in accordance with established procedures to maintain system availability and service continuity.

This position follows defined processes and runbooks and does not perform network design, engineering, or configuration changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Monitor network, system, and application dashboards for alerts, alarms, and performance issues
Answer emergency calls from Japan in Japanese log requirement and respond with required information
Respond to incidents following established NOC procedures and escalation protocols
Perform first-level troubleshooting using documented runbooks and approved tools
Create, update, and manage incident tickets with accurate, complete, and timely information
Escalate unresolved or complex issues to Network Technicians, Engineers, or vendors as appropriate
Communicate incident status updates to internal teams and stakeholders as required
Coordinate with cross-functional teams during outages or service interruptions
Track and document incident timelines, actions taken, and resolutions
Maintain shift logs and ensure proper handoff between shifts
Follow all security, compliance, and operational standards at all times

EDUCATION AND/OR EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES:

High school diploma or equivalent required
One (1) to three (3) years of experience in a NOC, IT operations, technical support, or monitoring environment
Basic understanding of networking concepts (e.g., TCP/IP, VPN, WAN/LAN)
Experience using ticketing systems and monitoring tools
Ability to follow documented procedures and work effectively in a structured environment
Strong attention to detail and documentation accuracy
Ability to work assigned shifts, including nights, weekends, and holidays, as required

PREFERRED QUALIFICATIONS:

Fluency in Japanese (written and verbal) strongly preferred to support Japanese-speaking operations
Associate’s degree or relevant technical coursework
Prior experience in a 24/7 operations or call-center-style technical environment
Familiarity with network/system incident management frameworks (e.g., ITIL or similar)

WORK ENVIRONMENT:

This position is performed in an office-based Network Operations Center environment in Colorado with continuous monitoring equipment. The role may require shift work, including nights, weekends, and holidays, to support 24/7 operations.

ADDITIONAL COLORADO DISCLOSURE:

In accordance with the Colorado Equal Pay for Equal Work Act, JCI US discloses the compensation range and a general description of benefits applicable to this position. Compensation decisions are based on job-related factors including experience, skills, and business needs.

PAY: $22.00 – $28.00 per hour, depending on experience, skills, and qualifications.

This position is eligible for overtime in accordance with applicable wage and hour laws.

BENEFITS:

JCI US offers employees and their families a comprehensive benefits package designed to support overall wellness. Some offerings may vary based on role, work schedule, or location and include:

Healthcare (medical, prescription drug, dental, and vision coverage)
401(k) retirement plan
Paid vacation and sick time

Certain benefits may vary based on role, work schedule, or employment classification.

Pay: $25.00 - $28.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in denver co

Network Operator

Technical Support/Customer Success Agent

Computer Technician (Swing Shift)

Level 2 Field Technician

IT Help Desk Analyst - Tier 1

IT Help Desk Technician

Technical Support Analyst

Part-Time IT Help Center Support Technician

Service Desk L1

Help Desk Specialist

Help Desk Representative (Hybrid)

IT Service Desk Specialist

Help Desk Technician

IT Support Technician II

IT Support Technician - Colorado

Associate Tech Support Analyst

IT Support Specialist

IT Help Desk Support

Desktop Support/Help Desk

Desktop Support Associate Analyst

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