About the Company
If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.
Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.
Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.
Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices.
At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.
Join us and help shape the future of video delivery!
In order to support its growth in NAM region, ATEME is recruiting a Junior Lab Engineer.
Mission:
In this role, you will support day-to-day lab operations related to equipment management, system integration, testing, troubleshooting, and operational support. You will contribute directly to maintaining lab performance, supporting customer environments, and ensuring system reliability while collaborating closely with engineering, support, and pre-sales teams.
Main responsibilities:
Technical Support
Provide office-based technical support
Track and follow up on customer incidents from submission through resolution
Replicate, analyze, and manage lab tests to reproduce reported issues
Validate patches, software updates, and hot fixes
Manage and follow up on RMA (Return Material Authorization) processes
Provide internal technical support to pre-sales and system engineering teams
Perform hands-on lab activities, including moving and lifting equipment weighing up to 50 lbs
Project & System Engineering
Support system integration and end-to-end testing
Manage interoperability testing across platforms and environments
Configure project and system settings
Contribute to system documentation and technical reporting
Administration & Documentation
Manage the CRM (JIRA) database for incident tracking and knowledge base updates
Create and maintain technical documentation and product notes
Assist in migrating and maintaining customer system configurations
Contribute to the continuous improvement of lab and support processes
Required Skills & Experience
Bachelor’s degree or technical diploma in Computer Science, Engineering, Information Technology, or a related field
1–3 years of experience in a technical support, lab engineering, systems integration, or similar technical environment
Basic understanding of IP networking, Linux/Unix environments, and system troubleshooting
Familiarity with video streaming, broadcast technologies, or cloud environments is a plus
Experience with ticketing or CRM platforms such as JIRA is preferred
Strong analytical and problem-solving skills
Excellent communication and organizational abilities
Ability to manage multiple priorities in a fast-paced environment
Comfortable working hands-on with technical equipment and hardware
Why Join ATEME?
Be part of an innovative culture
ATEME encourages creativity, agility, and forward-thinking ideas to help shape the future of video streaming and media technology.
Join a collaborative and people-focused environment
We value teamwork, diversity, and mutual support, fostering a workplace where employees can learn, grow, and succeed together.
Build meaningful impact on a global scale
Work on solutions used by leading broadcasters, streaming platforms, and service providers worldwide while contributing directly to the company’s success.
Salary & Benefits:
Compensation: $60,000–$70,000 per year + potential incentives
Work Environment: This role requires onsite presence.
Time Off: 15 days PTO, 9 paid holidays, 7 sick days + additional leave based on seniority
Health & Financial: Medical, dental, vision, Life & AD&D, 401(k) with 4% match
Monthly Allowance: Up to $70 for phone expenses
Equipment: Receive up to $450 toward your own new device
Location: Englewood, CO
EQUAL EMPLOYMENT OPPORTUNITY
Ateme SA and all its subsidiaries respects Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
