Join a Tech Company Making a Difference in Healthcare
At Sectra, we are proud to be a market leader in medical IT and secure communications. Our solutions empower healthcare providers to deliver optimized patient-centered care and protect some of the world’s most sensitive information. Our scalable and innovative enterprise imaging platforms allow healthcare organizations to expand across various specialties, while our secure communication systems provide unparalleled data protection. Together, we enable our customers to fulfill their critical missions and positively impact patient outcomes globally.
About the Role
We are looking for a passionate Application Specialist with a strong background in IT and clinical training to join our Customer Operations department. In this role, you will focus on helping healthcare customers optimize the use of Sectra applications, providing comprehensive training and go-live support. The ideal candidate has extensive experience in clinical imaging (MRI, CT, Cardiology, Ortho and Breast Imaging) and a strong ability to engage with customers and mentor peers. You’ll be at the heart of transforming how healthcare professionals interact with technology, enabling them to deliver exceptional patient care.
This position serves as a launchpad within Sectra, offering hands-on experience with our products, processes, and customers. Through travel, shadowing, and continuous learning, you’ll gain the foundational knowledge and exposure needed to grow into future roles within our department. It’s a stepping stone for those eager to build a long-term career in healthcare technology, combining technical expertise with customer impact.
Key Responsibilities
As an Application Specialist, you will:
Conduct workflow analysis and customize application training to meet the unique needs of each customer
Plan, schedule, and deliver web-based and on-site training for healthcare professionals, ensuring they have the skills to optimize the use of our solutions
Provide remote diagnostic support for technical, clinical, and end-user challenges using cutting-edge remote access technologies
Organize and manage go-live support for new customers, ensuring a smooth transition
Serve as a clinical expert and support project teams and customer success initiatives
Develop and refine training processes to enhance customer understanding and satisfaction
Foster strong relationships with internal teams and customers, ensuring a positive and cohesive company image
Continuously innovate and improve training methodologies and technical support practices
Travel frequently to customer sites (up to 80% travel) as required
Skills & Requirements
What You Need to Succeed
Basic Qualifications:
Fluency in English, with excellent communication and presentation skills
Bachelor’s or Master’s degree in a relevant field
5+ years’ experience as an imaging technologist (CT, MRI, Ortho, Cardiology, Breast Imaging)
Prior experience leading or managing a team in a clinical setting
In-depth knowledge of PACS systems and healthcare interoperability standards
Strong organizational and time management skills with a focus on achieving high-quality results
Ability to work autonomously and manage multiple projects simultaneously
A passion for teaching and mentoring, with a proven track record of explaining complex concepts in an easy-to-understand manner
Preferred Qualifications:
Experience as a SuperUser or PACS Administrator
Knowledge of Sectra PACS and add-on functionality (e.g., Volume Visualization, Teaching files)
Experience with multiple imaging modalities, including Radiology, Cardiology, Orthopedics, Mammography, and Pathology
CIIP certification or similar credentials
Proven project management experience
What We Offer
At Sectra, we blend the agility and excitement of a startup with the stability and global experience of a well-established brand. We foster a culture that values innovation, collaboration, and employee well-being. When you join us, you can look forward to:
Competitive salary based on experience and qualifications ($70,000 - $90,000).
Performance-based incentives and recognition programs.
Generous benefits package, including medical, dental, vision, 401K matching, paid parental leave, and more.
Comprehensive training and professional development opportunities.
A diverse and inclusive workplace where your contributions will make an impact.
A chance to work with cutting-edge technology in an environment focused on making a meaningful difference in healthcare.
Why Sectra?
By joining Sectra, you’ll be part of a team that delivers real value to society, providing solutions that improve patient care, increase healthcare efficiency, and enhance cybersecurity. Our employees are driven by purpose and united by a passion for delivering excellence.
Ready to Apply?
If you’re excited to leverage your expertise in a role that directly contributes to better healthcare outcomes, we’d love to hear from you! We recruit on an ongoing basis, and the goal is for the right candidate to start as soon as possible.
Sectra is an equal opportunity employer and committed to fostering an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, veteran status, or any other characteristic protected by law.
Great Place to Work
Making a difference
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
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Talent Acquisition Team | Contact Person
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Sectra
Multiple locations | Remote
