Top 16 Senior it support Jobs in Denver Co

Technology Sr Analyst
Intermountain Healthcare —Denver, CO
- $35.99 - $56.68 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Hospital
3d
Senior IT Support Lead
Atom Computing —Boulder, CO
- $80,000 - $110,000 a year
- Full-time
- Google Workspace
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Senior Engineer
TeamLogic IT, Denver Tech Center, CO —Denver, CO
- $74,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
- Paid time off
Quick Apply
Senior Customer Service Technician Support
COMTECH TELECOMMUNICATIONS —Broomfield, CO
- $33.65 - $46.18 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Pass drug screening
Quick Apply
5d
Sr IT Site Support Associate
Advanced Energy Industries, Inc. —Denver, CO
- $25 - $35 an hour
- 8 hour shift
- Office
- Microsoft Office
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan
21h
Sr. IT Service Delivery, Implementation - Tier II
Guild Mortgage Company LLC —Greenwood Village, CO
- $64,192 - $90,270 a year
- Monday to Friday
- 5 years
- Research
- Office
- AD&D insurance
- Disability insurance
RTS Sr Technical Support Specialist.
Thermo Fisher Scientific —Arvada, CO
- $49.58 - $74.38 an hour
- Full-time
- Up to 50% travel
- 5 years
- Mid-level
- Commuter assistance
- Paid parental leave
3d
VMware Senior Technical Support Engineer (NSX)
Spinnaker Support —Denver, CO
- $125,000 - $135,000 a year
- Weekends as needed
- Remote
- 5 years
- Analysis skills
- Senior level
Quick Apply
Senior IT Consultant
Hub Orion —Denver, CO
- $75,000 - $90,000 a year
- Full-time
- Azure
- Office
- Windows
- Fuel card
- Health savings account
Quick Apply
1d
Sr. Cloud Support Engineer - Weekend Shift
Crusoe —Denver, CO
- $130,000 - $155,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid parental leave
Quick Apply
8d
Senior IT Security Specialist
Trofi Security —Lafayette, CO
- Up to 50% travel
- HIPAA
- Travel
Senior IT Sourcing Specialist
Janus Henderson —Denver, CO
- $180,000 - $190,000 a year
- Hybrid work
- 7 years
- Data analysis skills
- Finance
- Health insurance
- Parental leave
3d
RTS Sr Technical Support Engineer.
Thermo Fisher Scientific —Boulder, CO
- $45.08 - $67.62 an hour
- Full-time
- Up to 50% travel
- 5 years
- Mid-level
- Commuter assistance
- Paid parental leave
3d
Senior Technical L2 Analyst – Spend Management
U.S. Bank National Association —Denver, CO
- $124,355 - $146,300 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Senior Implementation Specialist
Novisync —Highlands Ranch, CO
- Mid-level

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senior it support jobs near denver co

Technology Sr Analyst

Intermountain Healthcare -
Denver, CO

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Job Details

Full-time
$35.99 - $56.68 an hour
3 days ago

Qualifications

Desktop computer repair
Knowledge management
Computer science
MCITP
Operating systems
Computer Science
5 years
Software implementation
Research
Printer (troubleshooting support)
User training (technical support)
Key Performance Indicators
Analysis skills
Bachelor's degree
Video conferencing software
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Telecommunications systems
CompTIA Network+
Customer support ticket management
Network support
Customer service knowledge base
System deployment
Video conferences (communication methods)
Training & development
Senior level
Desktop administration
Bachelor's degree in computer science
Communication skills

Full Job Description

Job Description:

The CFS Support – Senior is responsible for providing accurate and timely solutions to issues related to computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing. This role involves direct customer support, answering questions, providing feedback, resolving incidents, and fulfilling service requests according to Service Level Agreements. The position also includes training and directing support levels. The candidate must be able to work rotating and prolonged shifts of up to 12 hours. Additionally, the role promotes the mission, vision, and values of Intermountain and adheres to service behavior standards.

This position is fully onsite | Schedule: Monday - Friday, 8AM - 5PM with on-call rotation.

*Prefer candidates with Tier 2 Support, A+ certification, & 5 years of experience.

Essential Functions

Monitor, troubleshoot and resolve system issues. Adequately documents resolution to issues in ITIL ticketing system. Maintains and updates knowledge base.
Keep user base informed of systems changes (i.e., software/hardware upgrades, planned down times, system unavailability) and disseminate information to the Digital Technology Services team and end user base when appropriate.
Responds to messages according to priority schedule.
Supports new and existing systems while keeping abreast of technological changes.
Participates as the primary agent in the setup and implementation of desktop systems, which includes, but not limited to, hardware, software, network connectivity, telecommunications and backup systems.
Maintains and updates policies, procedures & Key Performance Indicators.
Work within a project team environment to ensure that a quality product is produced, on time and within budget.
Contribute to the development of work plans, tasks, and time estimates.

Skills

CFS support needs a combination of technical knowledge and communication skills to troubleshoot issues and guide users through solutions.
Demonstrated experience quickly diagnosing and resolving technical issues, both simple and complex.
Proven ability to work on complex problems and find solutions, while also having the ability to clearly explain instructions to clients and colleagues with different levels of technical expertise.
Experienced in handling difficult customers with professionalism, courtesy, patience, and respect.
Work well in a team environment, communicate effectively with peers, and share knowledge.
Deep understanding of hardware, software, networks, and systems.

Required Qualifications

Strong customer service skills
Proven ability to research organizational and analytical skills as well as the ability to teach users
Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner
Ability to successfully function in a fast paced, service-oriented environment

Preferred Qualifications:

Bachelor’s degree in computer science.
5 + years’ experience in desktop operations in an end user support role or equivalent.
Certifications CompTIA a Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST).

Physical Requirements

Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
Ascend and descend stairs or ladders to service IT equipment needs.
Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.

Location:

Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$35.99 - $56.68

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Apply Now

Refine Your Search

senior it support jobs in denver co

Technology Sr Analyst

Senior IT Support Lead

Senior Engineer

Senior Customer Service Technician Support

Sr IT Site Support Associate

Sr. IT Service Delivery, Implementation - Tier II

RTS Sr Technical Support Specialist.

VMware Senior Technical Support Engineer (NSX)

Senior IT Consultant

Sr. Cloud Support Engineer - Weekend Shift

Senior IT Security Specialist

Senior IT Sourcing Specialist

RTS Sr Technical Support Engineer.

Senior Technical L2 Analyst – Spend Management

Senior Implementation Specialist

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