Top 20 technical support manager Jobs in denver co

Customer Service Manager - Aerospace
Eaton —Aurora, CO
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
20h
Assistant Property Manager & Customer Support Specialist (Part-Time)
BriteLock Self Storage —Denver, CO
- $17 - $19 an hour
- Part-time
- Hybrid work
- Background check
- Google Workspace
- Driver's License
- Paid training
- Mileage reimbursement
Quick Apply
2d
Associate Technical Account Manager
Yardi Systems, Inc. —Denver, CO
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Finance
- Profit sharing
Customer Support Manager
Autodesk —Denver, CO
- $80,300 - $143,990 a year
- Full-time
- 8 years
- Analysis skills
- In-person
9d
Training Lead-Truss
Alpine —Denver, CO
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
9d
Help Desk Manager/IT Admin Assistant
Iron Port IT —Englewood, CO
- $20 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Flexible schedule
Quick Apply
Lead Field Technician - REMOTE
Connection —Denver, CO
- $36.78 - $47.08 an hour
- Full-time
- Schematics
- Windows
- Driver's License
- Paid time off
Docketly-Customer Service Manager
ABC Legal Services —Denver, CO
- $70,000 - $75,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
22h
Lead Service Delivery Engineer
K3 Technology —Greenwood Village, CO
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Paid training
- Commuter assistance
Quick Apply
Network Operations Center (NOC) Lead
CACI —Denver, CO
- $115,600 - $254,200 a year
- Weekends as needed
- Computer Science
- Maintenance
- Analysis skills
- Health insurance
VCF Support Account Manager (VCF SAM)
Broadcom —Broomfield, CO
- $73,100 - $117,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Systems Trainer/Quality Control Manager
Moody Insurance Agency Inc —Denver, CO
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- In-person
- Health savings account
- AD&D insurance
Quick Apply
3d
Product Education & Community Lead
Siena AI —Denver, CO
- Full-time
- Mid-level
- Teaching
6d
Tier 1 Level II Lead -
Sharp Solutions —Lakewood, CO
- $38,000 a year
- Urgently hiring
- Hybrid work
- Mid-level
- Analysis skills
- Scripting
- Paid holidays
- Retirement plan
Tier 1 Level II Lead.
Sharp Solutions Inc —Denver, CO
- $30 - $31 an hour
- Urgently hiring
- Microsoft Outlook
- Mid-level
- Supervising experience
Quick Apply
1d
Tier 1 Level II Lead
Sharp Solutions Inc —Denver, CO
- $38,000 - $40,000 a year
- Urgently hiring
- Mid-level
- Office
- Analysis skills
Quick Apply
13d

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Customer Service Manager - Aerospace

Eaton -
Aurora, CO

Apply Now

Job Details

$112,000 - $130,000 a year
20 hours ago

Benefits

Relocation assistance
Retirement plan

Qualifications

Customer communication
Managing teams in a customer support role
Bachelor's degree

Full Job Description

Eaton’s IS AER ITD Aerospace division is currently seeking a Customer Service Manager - Aerospace.

The expected annual salary range for this role is $112000 - $130,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

** Relocation assistance is available for a qualified candidate currently residing in the USA.

What you’ll do:

The Customer Service Supervisor will manage the Customer Representatives’ team with the objective to maximize customer satisfaction and increase performances.

The Customer Service Supervisor will recommend staff actions including selection recommendations; coaching, propose disciplinary actions; perform employee performance appraisals; manage schedules and workload.

This position will also act as a Customer Representative, managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.

The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments to the customer. This position will interface either with strategic customers, provide them with updates on quotes, purchase orders, deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances.

This includes working with sales, planning, supply chain, operations, and quality. All activities involve extensive interaction with customers and internal functions.

ESSENTIAL FUNCTIONS:

Customer Assignment:

A. Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers.
B. Manage all aspects of the Customer relationship and daily interactions.
C. Support Order Management to ensure accurate and timely Order processing and returns.
D. Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.
E. Monitor existing contracts for compliance relative to delivery requirements.
F. Develop and maintain Customer specific manuals, as well as key contractual elements.
G. Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.
H. Follow up on quotes and monitoring quotes
I. Maintain knowledge and train others to navigate and manage Customer schedules and portals
J. Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.
K. Know and apply all terms of Long-Term Agreements for assigned Customers. Develop and maintain Customer information documents for other team member’s use.
L. Work closely with operations and supply chain to ensure Customer On-Time Delivery
M. Proactively monitor Customer delivery schedules and track critical shortages. Team with Supply Chain Management and Operations to expedite urgent Customer needs.

Team Management:

A. Manage the Customer Service Representatives team.
B. Ensure compliance to Sales and Operations processes.
C. Implement and participate in rituals with key local interfaces (Planning Supply Chain, Quality, Sales, Finance …).
D. Update the work instructions as needed.
E. Ensure that Customer Service Representatives are adequately trained.

Qualifications:

Basic Qualifications:

Bachelor’s Degree from an accredited institution.
3 + years of experience in customer service, contract administration or related experience.
1 + years of experience managing a team.

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.”

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee .

Legally authorized to work in the United States without company sponsorship now or in the future.

Preferred Qualifications:

Bachelor’s Degree in Business, Marketing preferred.

Previous experience supporting Manufacturing products / customers.

Work experience with SAP and/ or MFG Pro.

Work experience in a customer support role for technical products.
Experience with preparing quotes.
Proficiency or knowledge of ERP systems.
Prior experience with customer portals.

Ability to train others and work in a team-oriented environment.
Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment.
Demonstrated experience working with MS Office software package.
Analytical skills and detail-orientation.
Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently.
Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner.
Customer service skills and aptitude.

Must be able to travel up to 10% of the time.

Skills:

Position Criteria:

Ability to train others and work in a team-oriented environment
Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
Demonstrated experience working with MS Office software package
Analytical skills and detail-orientation.
Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
Must be able to travel up to 10% of the time
Customer service skills and aptitude

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Apply Now

Refine Your Search

technical support manager jobs in denver co

Customer Service Manager - Aerospace

Assistant Property Manager & Customer Support Specialist (Part-Time)

Associate Technical Account Manager

Customer Support Manager

Training Lead-Truss

Help Desk Manager/IT Admin Assistant

Lead Field Technician - REMOTE

Docketly-Customer Service Manager

Lead Service Delivery Engineer

Network Operations Center (NOC) Lead

VCF Support Account Manager (VCF SAM)

Systems Trainer/Quality Control Manager

Product Education & Community Lead

Tier 1 Level II Lead -

Tier 1 Level II Lead.

Tier 1 Level II Lead

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