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Quick Apply
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Office Coordinator / Customer Service Representative

Window World of Buffalo, Rochester, Syracuse, and Jamestown
Depew, NY

Quick Apply

Job Details

Full-time
$22 - $25 an hour

Benefits

Paid training
Paid holidays
Health insurance
401(k)
Paid time off
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Customer records maintenance
Computer operation
Office activity coordination
Phone communication
Operations coordination
Service scheduling
Staff scheduling
Project coordination
Team scheduling
Post-sales issue resolution
Client database systems
Project monitoring
Task prioritization
Customer engagement
Lead Tracking
Computer skills
Customer information system software
Customer interaction during outreach
Communication skills
Project stakeholder communication
Sales follow-up
Entry level
Client interaction via phone calls
Customer data entry

Full Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Paid time off
Training & development

Office Coordinator / Customer Service Representative

Join Our Friendly & Positive Team!

Are you someone with a positive attitude who enjoys helping people and working as part of a team? Do you thrive in a fast-paced office where every day is different? If you enjoy talking with customers, solving problems, and keeping things organized, we'd love to meet you.

What We're Looking For

We're looking for a dependable, customer-focused individual who enjoys creating a positive experience for customers while supporting the daily operations of our office. Whether assisting homeowners, coordinating installations, scheduling service appointments, or supporting our sales team, you'll play an important role in delivering an outstanding customer experience.

We Offer

Comprehensive paid training
Paid time off and company holidays
Stable, full-time employment
Opportunities for growth and advancement
Positive team environment
Competitive pay based on experience

Job Summary

Window World's Office Coordinators work with current and prospective customers while supporting multiple areas of our operation. Depending on business needs, responsibilities may include customer service, installation scheduling, service coordination, lead management, appointment scheduling, and general office support.

Successful candidates are organized, detail-oriented, professional, and committed to providing exceptional customer service.

Responsibilities

Answer inbound and outbound customer calls with professionalism and enthusiasm.
Provide outstanding customer service while resolving customer questions and concerns.
Schedule and coordinate customer appointments, installations, and service visits.
Communicate with customers regarding scheduling, project updates, and follow-up.
Work closely with sales representatives, installers, technicians, and office staff to ensure projects move smoothly.
Maintain accurate customer records within our CRM system.
Process paperwork, work orders, and other administrative tasks accurately.
Assist with scheduling and coordinating installation crews when assigned.
Prepare work orders and documentation for service technicians and installers.
Monitor customer projects and proactively communicate updates.
Help identify and resolve issues before they become customer concerns.
Perform other office and administrative duties as assigned.

Qualifications

Excellent customer service and communication skills
Strong organizational and multitasking abilities
Detail-oriented with excellent follow-through
Comfortable learning new computer systems and CRM software
Positive attitude and ability to work well with a team
Professional phone etiquette
Ability to prioritize tasks in a fast-paced environment

Company Overview

Window World is America's largest exterior remodeling company, providing high-quality replacement windows, doors, and siding backed by industry-leading warranties. Our mission is to provide exceptional products, outstanding craftsmanship, and a best-in-class customer experience at an affordable price.

Quick Apply

Refine Your Search

customer service coordinator jobs in depew, ny

Office Coordinator / Customer Service Representative

Customer Account Coordinator

Service Coordinator/Dispatcher

Seasonal Fulfillment Coordinator

Consumer Services Coordinator

Front Desk Coordinator

Front Desk Coordinator

Plumbing Service and Install Coordinator

Customer Care Coordinator

Patient Service/Front Desk Coordinator

Client Support Coordinator

Referral Intake Coordinator - Healthcare Call Center Days/Nights

Front Desk Coordinator

Customer Experience Coordinator Hamburg NY

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