POSITION SUMMARY
Under the direction of the Director of Revenue Cycle, this position plays a crucial role to ensure that the office runs smoothly and efficiently while providing excellent customer service.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provide customer service support to the Business Office staff
- Answer phones and convey accurate and detailed messages for follow up
- Greet visitors and make them feel welcome
- Answer general questions regarding resident accounts
- Data entry for cash posting and charge entry
- Receive payment and organize the weekly bank deposit
- Prepare and process many types of forms and spreadsheets for use by the business office and other staff
- Assist in maintaining a clean and organized office environment
- Scan and file documents and upload them into specialized software and Share Point.
- Provide back-up and cross-training to other associates
- Attend and actively participate in trainings and meetings.
- Other duties as assigned.
MANAGEMENT RESPONSIBILITIES
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent required.
- Professional office experience required.
- Medical office experience preferred.
- Proficiency in Microsoft Excel, Work, SharePoint, Outlook, and Teams required.
- Experience in working with specialized software preferred.
- Familiarity with medical terminology preferred.
- Ability to define problems, analyze data, establish facts, and draw valid conclusions.
- Ability to read and interpret documents such as CMS regulations, Managed Care contracts and other instructions and procedure manuals.
- Ability to speak effectively before administrators, residents, or employees.
- 1 year administrative and clerical experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
KNOWLEDGE, SKILLS AND ABILITIES
- Working knowledge of financial practices.
- Must be able to read, write and communicate in English.
- Must possess strong collaborative, interpersonal, organizational, multi-tasking, verbal and written communication skills, and a desire to create a high-performance, effective team that can produce consistent, demonstrated results.
- Must demonstrate on an ongoing basis the ability to develop and maintain good working relationships with co-workers and ministry leadership.
- Competencies needed for this position include strong interpersonal relationship skills, detail oriented, work in collaboration with others, demonstrate a high degree of integrity and personal commitment, possess strong analytical skills, be able to work independently and manage multiple deliverables at the same time.
- Ability to function in a matrix environment and demonstrate a passion to succeed, be self- motivated, dependable, committed, and a willingness to see a project through to its conclusion.
- Working knowledge and proficiency with Microsoft Office is required.
HOSPITALITY FOCUS
Catholic Care Center fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
Equal Employment Opportunity Employer:
Catholic Care Center is an Equal Employment Opportunity (EEO) and Affirmative Action employer. Associates and Applicants receive fair and impartial consideration without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.
Pay Non-Discrimination Notice: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law Poster Supplement: Please note that Catholic Care Center will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Catholic Care Center will not solicit money or banking information from applicants.
E-Verify Statement: This employer participates in the Electronic Employment Verification Program.
