Top 292 Customer service representative Jobs in Derby Ny

Client Success Manager: K-12 SaaS Partnerships
PLS 3rd Learning —Buffalo, NY
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
7d
Administrative Assistant/Customer Service Representative
Surgical Repairs International —Lancaster, NY
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Surgery
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2h
Insurance Service Manager
Willoughby Insurance —Buffalo, NY
- $65,000 - $90,000 a year
- Full-time
- Background check
- Supervising experience
- Team management
- Disability insurance
- 401(k)
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Logistics Customer Service Representative $45,000 year
Anchor Freight Management and Logistics LLC —Williamsville, NY
- $45,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Experience Analyst I
ACV Auctions —Buffalo, NY
- $23 - $27 an hour
- Full-time
- Marketing
- Bachelor's degree
- Conflict management
- Paid jury duty
- AD&D insurance
Quick Apply
7d
Contact Center Representative - Level 1
Apple Bank for Savings —Buffalo, NY
- $40,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- High school diploma or GED
Fraud Support Associate
M&T Bank —Buffalo, NY
- $18.68 - $31.14 an hour
- Weekends as needed
- Hybrid work
- Research
- Experience equivalent to degree accepted
- Associate's degree
- Paid training
11d
Social Media Customer Care Agent, Delaware North, Remote
Delaware North —Buffalo, NY
- $16 - $17 an hour
- Weekends as needed
- Remote
- No high school diploma
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
4d
Customer Service Associate I
Dollar Tree —Hamburg, NY
- $16.00 - $16.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Associate
Walgreens —Hamburg, NY
- $16 - $18 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
(BUF) Part-Time Customer Service Agent
United Ground Express —Buffalo, NY
- $16 an hour
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid time off
Contact Center Representative- Level 1
Apple Bank for Savings —Buffalo, NY
- $40,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- High school diploma or GED
Customer Service Representative
BestSelf Behavioral Health —North Collins, NY
- $18 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Tuition reimbursement
Quick Apply
Financial Aid Customer Service Representative
Bryant & Stratton College —Orchard Park, NY
- $22.12 an hour
- Full-time
- Office
- No degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Customer Service Rep
Scherer Electric —Hamburg, NY
- $18 - $23 an hour
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Associate
Savers/Value Village —Hamburg, NY
- $16.00 - $21.08 an hour
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service and Inside Sales Representative
Hamburg Overhead Door Inc —Hamburg, NY
- $25 - $28 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
5d
Consumer Care Representative (Collections Specialist/Customer Service)
Coast Professional, Inc. —East Aurora, NY
- $17.20 - $17.75 an hour
- Full-time
- Background check
- High school
- Office
- Paid training
- AD&D insurance
Quick Apply
7d
Customer Service Specialist
Sherwin-Williams —East Aurora, NY
- $18 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
7d
Agency Support Advisor
Rich Products Corporation —New York State
- $44,030 - $59,570 a year
- Call employer
- Microsoft Excel
- Bachelor's degree
- 1 year
- Health insurance
- Paid time off

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Client Success Manager: K-12 SaaS Partnerships

PLS 3rd Learning -
Buffalo, NY

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Customer relationship building
Interpersonal skills
Zoom
Managing clients in a customer support role
Attention to detail
SaaS platforms
Organizational skills
SaaS (as product category for technical sales engineers)
SaaS

Full Job Description

About Us

At PLS 3rd Learning, we believe that the life prospects of children are profoundly shaped by the educational leaders who serve them. For more than forty years, we have partnered with school districts, associations, and higher education institutions to develop and elevate educational leadership through professional development, instructional design, and custom software. Our fastest-growing platform, SuperEval, is built on a conviction that has become our signature: leadership evaluation should move beyond compliance to become a meaningful practice of reflection, growth, and goal attainment in service of children, communities, and the work of leading well.

Superintendents, principals, and district leaders across the country trust SuperEval as a thought and action partner in their leadership development. Our culture reflects the same standards we ask of the leaders we serve. We are formal in our professional standards, warm in our relationships, and direct in our communication. We hold ourselves accountable to one another and to the educational leaders who depend on us. We celebrate our colleagues’ contributions, invest in lifelong learning, and act with integrity in every interaction. We work both independently and collaboratively in a high-accountability environment where dependability, initiative, and thoughtful judgment are valued.

About the Role

As Client Success Manager, you serve as a trusted partner to school district leaders throughout the lifecycle of their engagement with SuperEval. You are a thought and action partner to superintendents, principals, and district administrators, supporting them through onboarding, implementation, adoption, and the continued growth of their partnership with our platform. This is not a reactive support role. It is a strategic relationship role requiring sound professional judgment, exceptional responsiveness, and a service orientation rooted in the conviction that meaningful leadership development matters.

You will report to the Director of Operations and collaborate closely with operations, sales, product, and leadership colleagues. The role suits a candidate who is highly organized, proactive, reflective in practice, and comfortable balancing relationship stewardship with operational execution in a fast-moving environment.

Key Responsibilities

Lead onboarding and implementation for new district partnerships, coordinating timelines, trainings, meetings, and communications throughout.
Conduct virtual meetings, trainings, and strategic check-ins with district leaders to support meaningful adoption of the platform.
Build genuine, lasting relationships with superintendents, principals, district administrators, and educational leaders, serving as their thought and action partner.
Support sustained engagement and long-term partnership success through proactive communication, attentive stewardship, and responsive service.
Monitor partnership health, usage patterns, and engagement trends to identify opportunities to deepen the partnership or address emerging needs.
Steward partnership renewals through continued engagement with district leadership.
Collaborate closely with operations, sales, product, and leadership colleagues to advance partnership initiatives and shared organizational goals.
Maintain organized and accurate records and communication history within internal systems and CRM platforms.
Represent PLS 3rd Learning and SuperEval professionally at conferences, district meetings, and industry events.
Travel occasionally to support district partnerships and company initiatives.
Participate in occasional evening meetings to accommodate district leaders in different time zones.

These responsibilities are not exhaustive. Employees may be asked to follow additional job-related instructions and to perform other job-related duties as assigned by authorized personnel.

Who We’re Looking For

Exceptional written and verbal communication skills, with the formality, warmth, and clarity expected in professional correspondence with senior educational leaders.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities, timelines, and district partnerships simultaneously.
A high level of responsiveness, accountability, and follow-through.
Strong problem-solving skills and sound independent judgment.
Ability to communicate confidently and thoughtfully with executive-level education leaders.
A reflective practitioner who seeks feedback, learns from experience, and continuously refines their craft.
A collaborative mindset with a willingness to support cross-functional colleagues and shared initiatives.
Comfort navigating ambiguity and adapting in a fast-moving environment.
Dependable, proactive, and committed to lifelong learning and continuous growth.
Proficient with Microsoft Office Suite, Zoom, Teams, and CRM platforms such as Salesforce, HubSpot, or Custify.
Knowledge of K‑12 education, educational leadership, or EdTech environments preferred.

Education and Experience

Bachelor’s degree preferred, or equivalent combination of education and professional experience.
Three or more years of experience in client success, account management, implementation, operations, education administration, or related leader-facing roles.
Experience working in EdTech, SaaS, K‑12 education, leadership development, or education-related organizations preferred.
Experience managing onboarding, implementation, training, or long-term partnerships preferred.
Experience facilitating virtual meetings, trainings, or stakeholder discussions.
Strong written communication, organization, and relationship management skills required.

Why Join Us

Joining PLS 3rd Learning means contributing directly to improving the life prospects of children by supporting the educational leaders who serve them. You will partner with influential K‑12 leaders and school districts nationwide, join a forty-year-established organization built on professionalism and meaningful work, and build lasting relationships that advance educational leadership and organizational growth. You will have the opportunity to grow within a strategic partnership role at the heart of a rapidly expanding EdTech organization that is making a meaningful difference in how educational leaders reflect, grow, and lead.

Travel

Some travel is required, including conferences, district meetings, and company events.

Essential Functions and Accommodations

Essential functions of this role include communicating effectively with district leaders by phone, video conference, email, and in person; using computer-based tools and platforms to manage records, conduct trainings, and coordinate partnerships; and occasional travel to district sites, conferences, and company events. All listed duties and responsibilities are essential functions of the position and are subject to possible modification to reasonably accommodate qualified individuals with disabilities. PLS 3rd Learning is committed to providing reasonable accommodations to enable qualified individuals with disabilities to perform these essential functions, and we invite candidates to share any accommodations needed during the application or interview process.

Equal Employment Opportunity

PLS 3rd Learning is an equal opportunity employer. We are committed to fostering an inclusive workplace where every team member can contribute fully and meaningfully. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, marital status, familial status, or any other characteristic protected by federal, state, or local law. PLS 3rd Learning uses E-Verify to confirm the identity and employment eligibility of all new hires.

Interested candidates are invited to submit a cover letter, current resume, and three professional references. Applications will be reviewed on a rolling basis. We look forward to learning about your interest in supporting educational leaders through this important work.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Work from home

Experience:

Customer Success: 3 years (Required)
SaaS : 3 years (Required)

Ability to Commute:

Buffalo, NY 14202 (Required)

Work Location: Hybrid remote in Buffalo, NY 14202

Quick Apply

Refine Your Search

customer service representative jobs in derby ny

Client Success Manager: K-12 SaaS Partnerships

Administrative Assistant/Customer Service Representative

Insurance Service Manager

Logistics Customer Service Representative $45,000 year

Customer Experience Analyst I

Contact Center Representative - Level 1

Fraud Support Associate

Social Media Customer Care Agent, Delaware North, Remote

Customer Service Associate I

Customer Service Associate

(BUF) Part-Time Customer Service Agent

Contact Center Representative- Level 1

Customer Service Representative

Financial Aid Customer Service Representative

Customer Service Rep

Customer Service Associate

Customer Service and Inside Sales Representative

Consumer Care Representative (Collections Specialist/Customer Service)

Customer Service Specialist

Agency Support Advisor

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