We’re Watts. Together, we’re reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support - it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
This is an exciting opportunity to be part of a growing Customer and Commercial Platforms team that is shaping the future of Watts’ global Salesforce ecosystem. This strategic, hands-on, highly collaborative individual, as part of the Information Technology team, will be responsible for end-to-end ownership, technical leadership, strategy, and delivery of Watts’ Salesforce platform. This role serves as the platform SME for Salesforce Sales Cloud CRM, Revenue Cloud (ARM/RCA/CPQ) capabilities, and Service Cloud, driving practical, scalable platform solutions, platform adoption, and continuous improvement across global commercial and service operations. The position requires strong experience working in complex multinational organizational structures, cross regional process alignment, and platform enablement in support of sales, quoting, customer service, and commercial transformation, ideally within manufacturing environments.
This role reports to the VP, Customer and Commercial Platforms, will have some managerial responsibilities with team members reporting up to this position. Is open to remote candidates based in the United States who can work East Coast time zone hours, with travel as required.
Primary Job Duties and Responsibilities
Own the end-to-end Salesforce platform roadmap, delivery, and continuous improvement across Sales Cloud CRM, Revenue Cloud (ARM/RCA/CPQ), Service Cloud, and related capabilities.
Serve as the platform subject matter expert, providing hands on leadership for configuration, platform best practices, and practical solutioning in partnership with business stakeholders, delivery teams, and architects where needed.
Partner with business and IT teams to translate requirements into scalable platform capabilities that support global commercial and service processes across regions, business units, and operating models.
Drive platform adoption, business value realization, and operational performance through effective release execution, user enablement, data quality, and ongoing optimization.
Support mergers, acquisitions, divestitures, and organizational integrations by assessing impacts and enabling successful onboarding and standardization within the Salesforce platform.
Ensure platform capabilities align with enterprise standards for security, compliance, data governance, and integration, while meeting the needs of a complex global manufacturing environment.
Work closely with internal teams and external partners to deliver enhancements, resolve issues, and maintain a reliable, high performing platform.
Provide people leadership for assigned team members, including coaching, performance support, workload prioritization, and alignment of individual goals to platform and business priorities.
Act as a trusted advisor on Salesforce capabilities, limitations, roadmap options, and recommended approaches.
Travel Requirements: Approximately 25%
Strong platform subject matter expertise across Salesforce configuration, process enablement, reporting, automation, security, and core platform capabilities.
Proven experience owning Salesforce platform capabilities end to end, from solution definition and business alignment through deployment, adoption, and ongoing optimization.
Experience supporting complex global organizational structures spanning multiple regions, business units, legal entities, brands, and operating models.
Demonstrated experience supporting mergers, acquisitions, business integrations, or organizational transitions impacting CRM, service, or commercial platforms.
Experience in manufacturing environments with complex commercial processes, product structures, quoting needs, and customer service requirements.
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
Experience in B2B manufacturing or industrial environments with complex products, pricing, quoting, and service processes.
Experience working with connected enterprise systems, including ERP and other sales, service, pricing, and quoting integrations.
Salesforce certifications relevant to Sales Cloud, Service Cloud, Administration, Platform App Builder, Revenue Cloud, or related capabilities.
Knowledge of and experience with Agentforce and other AI capabilities, with an understanding of how they can enhance sales, service, and commercial processes.
General Applicable Company Competencies
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the North Andover, MA location for meetings, trainings, or as otherwise required by Company management.
Physical Requirements: Specific physical abilities required for this position include, but are not limited to:
Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
The expected salary range for this position is $136,000 - $155,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.
Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
#LIRemote
Watts in it for you:
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
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Competitive compensation based on your skills, qualifications and experience
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Comprehensive medical and dental coverage, retirement benefits
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Family building benefits, including paid maternity/paternity leave
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10 paid holidays and Paid Time Off
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Continued professional development opportunities and educational reimbursement
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Additional perks such as fitness reimbursements and employee discount programs
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Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
