Top 118 Answering service Jobs in Des Moines, Ia

Workforce Associate
State of Iowa —Des Moines, IA
- $18.32 an hour
- Full-time
- Basic math
- Research
- Criminal background check
- Paid holidays
- Disability insurance
5d
Office Clerk
Darling Ingredients Inc. —Des Moines, IA
- From $19.93 an hour
- Temporary
- Microsoft Excel
- Oracle
- Basic math
- Health insurance
- Dental insurance
Quick Apply
13d
Front Desk Associate
Holiday Inn Downtown at Mercy Campus —Des Moines, IA
- From $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Patient Services Specialist (Full-Time)
The Iowa Clinic —West Des Moines, IA
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Profit sharing
- Wellness program
HSPD-12: Government Badging & Credentialing Specialist
Electrosoft —West Des Moines, IA
- $30,000 - $40,000 a year
- Mid-level
- Administrative experience
- High school diploma or GED
Quick Apply
9d
Contact Center Specialist I
Farmers State Bank —West Des Moines, IA
- Full-time
- Computer literacy
- Computer skills
- Communication skills
6d
ECOI South-Front Desk
Elevate Eye Care —Des Moines, IA
- $15 - $17 an hour
- Full-time
- High school diploma or GED
- Clinic
- Organizational skills
Quick Apply
7d
ECOI Ankeny-Front Desk
Elevate Eye Care —Ankeny, IA
- $16 - $19 an hour
- Full-time
- High school diploma or GED
- Clinic
- Organizational skills
Quick Apply
Front Desk Medical Receptionist
Iowa Retina Consultants —West Des Moines, IA
- $18 - $20 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Travel
- Health insurance
- 401(k)
Quick Apply
13h
Receptionist
StoryPoint —Ankeny, IA
- $16.50 - $17.50 an hour
- Part-time
- Travel
- 1 year
- Ability to lift 25 pounds
- Health insurance
- Dental insurance
Quick Apply
1d
Business Office Associate - Full Time
CarMax —Urbandale, IA
- $15.50 - $30.70 an hour
- 8 hour shift
- Dealership
- Mentoring
- Organizational skills
- Paid jury duty
- Paid holidays
Clothing Sorter & Cashier
Kidding Around —Clive, IA
- $15 - $16 an hour
- Part-time
- Bilingual
- No background check
- In-person
- Employee discount
Quick Apply
8d
Enrollment Associate
Kingdom Management Group —West Des Moines, IA
- $800 - $1,300 a week
- Full-time
- In-person
- Leadership
- Communication skills
Quick Apply
8d
Territory Sales Representative
Breakthrough Financial —Iowa
- $80,000 - $140,000 a year
- Online Application
- Background check
- High school diploma or GED
- Driver's License
- Flexible schedule
Quick Apply
Sales Associate
Five Below Inc —Des Moines, IA
- From $11 an hour
- Part-time
- Travel
- 16+ years old
- Entry level
- Health insurance
- On-the-job training
Quick Apply
8d
Business Office Associate - Part Time
CarMax —Urbandale, IA
- $15.50 - $30.70 an hour
- Part-time
- Dealership
- Mentoring
- Organizational skills
Customer Service Rep
Planet Fitness - Baseline Fitness —Des Moines, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
13d
Overnight Closer
Planet Fitness - PF Baseline Fitness —Des Moines, IA
- Overnight shift
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Administrative Assistant
Conlin Properties —Des Moines, IA
- $19 - $22 an hour
- Full-time
- Microsoft Excel
- Inventory management
- Office
Quick Apply
Patient Care Coordinator/ CSR
S&S Employment Partners —Johnston, IA
- $17 - $20 an hour
- Monday to Friday
- Spanish
- English
- Clinic experience

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Workforce Associate

State of Iowa -
Des Moines, IA

Apply Now

Job Details

Full-time
$18.32 an hour
5 days ago

Benefits

Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount
Retirement plan

Qualifications

Customer communication
Basic math

Full Job Description

Job Description

We are hiring! Join our team of Unemployment Benefits Associates who are responsible for answering customer calls and listening to questions, comments, and concerns. Our Associates will manage calls in queue from claimants and employers, taking care of requests and concerns regarding resolutions on their unemployment claims. Will guide claimants through the initial and weekly filing process for unemployment insurance and help employers access their account. Will also resolve problems and errors for customers; provide supportive tasks and perform related work as required.

New hires will start at the base salary of $18.32 hourly, $1,465.60 bi-weekly, $38,105.60 annually.

Key Responsibilities in this position:

Manages high-volume of inbound and outbound calls in a timely manner, in a call-center environment.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives for the customer.
Engage customers with professionalism and empathy when a response is warranted.
Keep accurate records of conversations in a standardized format when conducting screenings, taking notes of the conversations during the screening with active listening skills.
Communicate with internal and external customers and answers questions from claimants and employers.
Exercises good judgment and handles customer problems.

Essential Knowledge & Skills:

All new hires will participate in an intensive 3-week training class as part of the onboarding program. This training consists of classroom education, on-the-job, practice phone calls and an evaluation process at the completion to ensure position readiness for the Unemployment Benefits Associate role.

Essential Skills

Excellent communications skills, both verbal and written; communicate in courteous manner with customers and coworkers.
Understand complex subject matter, such as the Code of Iowa, federal and state laws, rules and regulations, agency policy, and procedural manuals.
Excellent time management, attention to detail
Able to prioritize, manage deadlines and work well under pressure
Problem solving abilities, and able to understand complex subject matter of information
Maintain a sense of professionalism and calmness when claimant, or customer is irritated, angry, or exhibiting frustrations by potential delays, or negative outcome
Perform basic math to determine amounts of payments, overpayments, underpayments, and re-qualifications.

Complete other duties as assigned.

Benefits of Working for the State of Iowa
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

Excellent health, dental, and vision insurance.
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
Flexible Spending Accounts for medical and dependent care.
Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday – Friday 8:00am-4:30pm.

If you’re looking for a career with a well-respected organization that values its employees and

customers, you’ve come to the right place!

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited area college with an Associate's Degree;

Three years of full-time work experience in public contact work obtaining, analyzing, and evaluating data such as job/claims interviewing, testing, referral, and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions;

A total of three years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience;

Current, continuous experience in the state executive branch that includes eighteen months of full-time clerical work or direct customer service work in an Iowa Workforce Development office.

For additional information, please click on this link to view the job description. (Download PDF reader)

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Apply Now

Refine Your Search

answering service jobs in des moines, ia

Workforce Associate

Office Clerk

Front Desk Associate

Patient Services Specialist (Full-Time)

HSPD-12: Government Badging & Credentialing Specialist

Contact Center Specialist I

ECOI South-Front Desk

ECOI Ankeny-Front Desk

Front Desk Medical Receptionist

Receptionist

Business Office Associate - Full Time

Clothing Sorter & Cashier

Enrollment Associate

Territory Sales Representative

Sales Associate

Business Office Associate - Part Time

Customer Service Rep

Overnight Closer

Administrative Assistant

Patient Care Coordinator/ CSR

I want to receive the latest job alert for answering service in des moines, ia

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