Top 86 Client advocate Jobs in Des Moines, Ia

Member Advocate (multiple openings)
ClaimDOC —West Des Moines, IA
- 8 hour shift
- Bilingual
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
Customer Success Manager
Mom's Meals —Ankeny, IA
- $102,000 - $119,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Domestic Violence Services Housing Advocate
Children & Families of Iowa —Des Moines, IA
- Full-time
- Bilingual
- Mid-level
- Office
Quick Apply
Legal Assistant - Case Management
The Advocates —Des Moines, IA
- $20.50 - $21.50 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Paid parental leave
- Health savings account
Quick Apply
8d
Member Advocate
S&S Employment Partners —West Des Moines, IA
- $18 - $20 an hour
- Overtime
- Bilingual
- Computer literacy
- Windows
- Health insurance
Member Services Advocate
Cottingham & Butler —Des Moines, IA
- Full-time
- Senior level
- Profit sharing
- Health savings account
Quick Apply
Community Health Advocate
MercyOne —Des Moines, IA
- Part-time
- 18 years or older
- Nursing
- Bachelor's degree
7d
Part-Time Youth Treatment Counselor
Orchard Place —Des Moines, IA
- $18 an hour
- Part-time
- Inpatient
- Mid-level
- 3 years
Quick Apply
Crisis Advocate
Broadlawns Medical Center —Des Moines, IA
- Full-time
- Background check
- Mid-level
- Driver's License
- Free parking
- Health insurance
Quick Apply
Community Impact Manager
Healthy Birth Day Inc —Clive, IA
- Weekends as needed
- Hybrid work
- Public speaking
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
1d
Executive Recruiting - Sourcing Associate Manager
Accenture —Des Moines, IA
- $68,300 - $218,800 a year
- Full-time
- Mid-level
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
6d
Client Success Manager
ITA Group Inc —West Des Moines, IA
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
13d
Contracts Specialist
Estes Construction —Des Moines, IA
- Full-time
- Mid-level
- Contracts
- Business Administration
- Disability insurance
- Health insurance
Quick Apply
Case Manager I
Primary Health Care Inc —Des Moines, IA
- $17.00 - $25.50 an hour
- Full-time
- Spanish
- Customer service
- Bachelor's degree
- Continuing education credits
- Health savings account
Quick Apply
Veterinary Receptionist
Ankeny Veterinary Clinic —Ankeny, IA
- $15 - $19 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
HIV Insurance Benefits Navigator
Primary Health Care Inc —Des Moines, IA
- $18.65 - $27.98 an hour
- Full-time
- Customer service
- Analysis skills
- Driver's License
- Continuing education credits
- Health savings account
Quick Apply
Receptionist
Sea Mar Community Health Centers —Des Moines, IA
- $20.76 an hour
- Full-time
- Spanish
- Current TB test
- Word processing
- COVID-19 protective measures
- Paid holidays
Administrative Assistant
Vodec —Urbandale, IA
- $17.50 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Receptionist On Call
Sea Mar Community Health Centers —Des Moines, IA
- $20.76 an hour
- Full-time
- Spanish
- Current TB test
- Word processing
- COVID-19 protective measures
- Paid holidays
Sales Advocate
ONE OUTSOURCING —Des Moines, IA
- Part-time
- Basic math
- English
- Communication skills
Quick Apply

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Member Advocate (multiple openings)

ClaimDOC -
West Des Moines, IA

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Flexible schedule
Life insurance

Qualifications

High school diploma or GED

Full Job Description

This is your chance to take your customer service career to the next level. At ClaimDOC, we’re changing the way health care works for the better, and we want individuals who are innovative and motivated like you to join our team! You’ll find unrivaled support, as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us.

As a Member Advocate, you’ll compassionately deliver an exceptional experience to every caller, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally.

This position is full-time Monday through Friday. ClaimDOC is open from 7:00 AM to 6:00 PM.

Bi-lingual candidates are strongly encouraged to apply.

Primary Responsibilities:

· Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs, including accessing a provider or scheduling a procedure, interpreting an EOB or understanding an invoice received from a medical provider

· Use pertinent data and facts to identify and solve a range of problems within area of expertise

· Investigate non-standard requests and problems, with some assistance from others

· Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

· Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

· Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the client

· Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

· Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

· Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance.

Qualifications:

· One year of customer service representative experience or one year of experience in an office setting, with phone support experience preferred, but not required

· Experience in a setting involving health care benefits, insurance claims processing, or medical provider billing preferred but not required

· An education level of at least a high school diploma or GED

· Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

· Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

· Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled.

This is a full-time, on-site position. We offer competitive pay and benefits including medical, dental, vision, and life insurance. We also offer an FSA and 401k. You will earn paid time off and paid holidays. All Member Advocates are also eligible for monthly, performance-driven bonuses.

ClaimDOC is a rapidly growing company in West Des Moines striving to change the way health care works for the better. You’ll find unrivaled support and a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. ClaimDOC is a drug- and tobacco-free workplace.

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift
No nights

Work Location: In person

Apply Now

Refine Your Search

client advocate jobs in des moines, ia

Member Advocate (multiple openings)

Customer Success Manager

Domestic Violence Services Housing Advocate

Legal Assistant - Case Management

Member Advocate

Member Services Advocate

Community Health Advocate

Part-Time Youth Treatment Counselor

Crisis Advocate

Community Impact Manager

Executive Recruiting - Sourcing Associate Manager

Client Success Manager

Contracts Specialist

Case Manager I

Veterinary Receptionist

HIV Insurance Benefits Navigator

Receptionist

Administrative Assistant

Receptionist On Call

Sales Advocate

I want to receive the latest job alert for client advocate in des moines, ia

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