Top 44 Construction quality control occupations Jobs in Des Moines, Ia

Happe Homes, LLP - New Construction Warranty Specialist
Happe Homes, LLP —Ankeny, IA
- From $60,000 a year
- 8 hour shift
- Clean driving record
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Associate Construction Observer, Iowa
Kirkham Michael & Associates, Inc. —Urbandale, IA
- $25 - $32 an hour
- Construction site
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
Quality Control Technician
Concrete Technologies, Inc. —Grimes, IA
- $25 - $32 an hour
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
Construction Materials Testing / Engineering Technician
Terracon —Des Moines, IA
- Construction site
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quality Assurance - Quality Control Manager
Turner Construction Company —West Des Moines, IA
- Construction site
- 5 years
- Research
Construction Representative
Shive Hattery Group, Inc. —West Des Moines, IA
- Urgently hiring
- Clean driving record
- Construction site
- 5 years
- Profit sharing
- Paid parental leave
Quick Apply
Engineering Technician I
TEAM Services —Des Moines, IA
- Full-time
- Construction site
- Analysis skills
- Trade school
- Health insurance
- 401(k)
Direct Repair Field Inspector
Premier Roofing Company —Des Moines, IA
- $60,000 - $85,000 a year
- Full-time
- Up to 50% travel
- Construction site
- Mid-level
- Health insurance
- Dental insurance
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Construction Material Testing / Engineering Technician II
Terracon —Des Moines, IA
- Microsoft Word
- Microsoft Excel
- Construction site
- Paid holidays
- Health insurance
Construction Observer/Engineering Technician
Veenstra & Kimm Inc —West Des Moines, IA
- Full-time
- Construction site
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
Ex-Certified Inspector
SGS —Des Moines, IA
- $50 - $60 an hour
- Contract
- Hybrid work
- Mid-level
- Residential
- 3 years
Quick Apply
QAQC Specialist II - Industrial
Baker Group —Ankeny, IA
- Full-time
- Construction site
- Mid-level
- Office
Quick Apply
Utility Inspector
ENTRUST Solutions Group —Indianola, IA
- Seasonal
- Construction site
- Mid-level
- Driver's License
Welding Inspectors - Multiple Locations - Contract
SGS —Des Moines, IA
- $40 - $45 an hour
- 10 hour shift
- 5 years
- Residential
- Senior level
Quick Apply
Technician Field Make Ready
TelCom Construction, LLC —Des Moines, IA
- Construction site
- Mid-level
- 3 years
- Employee stock purchase plan
- Paid holidays
Quick Apply
Commercial Roofing Technician/Inspections
Tremco CPG Inc. —Des Moines, IA
- $20 - $33 an hour
- Construction site
- Mid-level
- Outdoor work
Quick Apply
Commissioning Manager (Des Moines)
Turner Construction Company —West Des Moines, IA
- Schematics
- Construction site
- 5 years
8d
Certified Welding Inspector / Construction Inspector
Team Services Inc. —Des Moines, IA
- $27 - $33 an hour
- Part-time
- Construction site
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Certified Welding Inspector / Construction Inspector
Terracon —Des Moines, IA
- Construction site
- Maintenance
- Mid-level
- Paid holidays
- Health insurance
Geotechnical Drilling Crew Chief
TEAM Services —Des Moines, IA
- Full-time
- CDL B
- 5 years
- CDL A
- Health insurance
- 401(k)

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construction quality control occupations jobs near des moines, ia

Happe Homes, LLP - New Construction Warranty Specialist

Happe Homes, LLP
Ankeny, IA

Quick Apply

Job Details

Full-time
From $60,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Employee discount
Life insurance
Retirement plan

Qualifications

Computer operation
Phone communication
Outdoor work experience
Service scheduling
In-person customer service
Construction management software
High school diploma or GED
Driver's License
Organizational skills
Computer skills
Construction experience
Technical troubleshooting support
Construction Management
Time management

Full Job Description

Customer Service & Warranty Specialist

Company: Happe Homes, LLP
Employment Type: Full-Time

Position Summary

Happe Homes is seeking an experienced and customer-focused Customer Service & Warranty Specialist to manage homeowner service and warranty needs following the closing of a new home.

This position is responsible for delivering an exceptional homeowner experience throughout the warranty period. The ideal candidate will have broad residential construction knowledge, hands-on experience in multiple trades, strong problem-solving skills, and the ability to independently complete a wide range of warranty repairs.

The Customer Service & Warranty Specialist serves as a primary representative of Happe Homes in homeowners’ residences and must consistently demonstrate integrity, professionalism, courtesy, accountability, and respect. Success in this role requires excellent communication, time management, organization, and the ability to resolve warranty concerns efficiently and correctly.

Essential Duties and Responsibilities

Manage the homeowner experience from closing through the completion of the applicable warranty period.
Communicate clearly and professionally with homeowners regarding warranty coverage, expectations, scheduling, repair responsibilities, and anticipated completion dates.
Review and evaluate homeowner warranty requests to determine whether an item is covered under the Happe Homes warranty.
Schedule and attend homeowner appointments, inspections, service calls, and warranty repair visits.
Independently diagnose and complete repairs in multiple areas of residential construction whenever practical.
Coordinate qualified trade partners when specialized repairs or additional expertise are required.
Manage warranty scheduling so repairs are completed promptly, efficiently, and, whenever possible, during the first scheduled visit.
Confirm that trade partners complete assigned work according to Happe Homes’ quality, professionalism, and customer service standards.
Maintain regular communication with homeowners throughout the warranty process and promptly address scheduling changes, delays, or additional concerns.
Accurately document, update, and track all warranty requests, communications, appointments, costs, and completed repairs through the company’s builder management software.
Inspect completed warranty work to verify that the repair meets company standards and adequately resolves the homeowner’s concern.
Provide exceptional customer service while maintaining appropriate cost controls and operating within the established warranty budget.
Follow all company warranty policies, administrative procedures, documentation requirements, and approval processes.
Identify recurring warranty concerns, construction issues, or trade partner performance problems and communicate findings to company leadership.
Protect customers’ homes and personal property while performing inspections and repairs, including maintaining a clean and professional work area.
Assist the new construction team with maintenance, repairs, quality-control items, punch-list work, and preparation of speculative and custom homes.
Maintain company-provided tools, equipment, materials, and vehicles in a safe and professional condition.
Participate in emergency or after-hours customer communication when necessary.
Perform other duties and responsibilities as assigned.

Required Qualifications

High school diploma or GED.
At least five years of residential construction, warranty, remodeling, maintenance, or related field experience.
Broad knowledge of residential construction methods, materials, building systems, and common warranty concerns.
Demonstrated ability to perform general repairs in multiple areas of residential construction.
Strong troubleshooting and problem-solving skills.
Ability to work independently, make sound field decisions, and complete assigned work with limited supervision.
Excellent customer service and interpersonal communication skills.
Strong time-management, scheduling, prioritization, and organizational abilities.
Ability to manage multiple homeowner requests and adjust quickly as priorities change.
Strong attention to detail and commitment to quality workmanship.
Basic computer and mobile technology skills, including the ability to use email, scheduling applications, and builder management software.
Valid driver’s license and an acceptable driving record.
Ability to communicate by phone outside normal business hours when needed for urgent warranty matters.
Ability to work effectively in a fast-paced environment while maintaining professionalism and composure.

Preferred Qualifications

Associate degree, technical degree, or certification in construction management, building trades, or a related field.
Previous experience in new-home construction, residential warranty service, property maintenance, or customer service.
Working knowledge of common residential systems and trades, including:
Carpentry and trim work
Drywall repair and painting
Doors, windows, cabinets, and hardware
Siding, roofing, and exterior finishes
Flooring and tile
Basic plumbing repairs
Basic electrical troubleshooting
HVAC-related warranty evaluation
Concrete, grading, and drainage concerns
Appliance and fixture installation

Physical Requirements

The employee must be able to perform the physical duties commonly associated with residential construction and warranty work, including:

Standing, walking, bending, kneeling, climbing, reaching, and working in confined spaces.
Safely using ladders, hand tools, and power tools.
Working indoors and outdoors in varying weather and jobsite conditions.
Lifting, carrying, pushing, or pulling construction materials, tools, and equipment.
Safely entering occupied homes, active jobsites, basements, crawl spaces, attics, and other residential work areas.

Performance Expectations

The Customer Service & Warranty Specialist will be evaluated based on:

Homeowner satisfaction and communication.
Timely response to and completion of warranty requests.
Quality and accuracy of completed repairs.
Effectiveness in resolving issues during the first service visit.
Accuracy of warranty documentation and recordkeeping.
Management of warranty costs and materials.
Professionalism when representing Happe Homes.
Trade partner coordination and accountability.
Identification and communication of recurring construction or quality concerns.

Happe Homes is committed to providing a high-quality home and an exceptional customer experience. Every employee is expected to support that commitment through professional conduct, quality workmanship, timely communication, and personal accountability.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Shift:

8 hour shift

Work Location: In person

Quick Apply

Refine Your Search

construction quality control occupations jobs in des moines, ia

Happe Homes, LLP - New Construction Warranty Specialist

Associate Construction Observer, Iowa

Quality Control Technician

Construction Materials Testing / Engineering Technician

Quality Assurance - Quality Control Manager

Construction Representative

Engineering Technician I

Direct Repair Field Inspector

Construction Material Testing / Engineering Technician II

Construction Observer/Engineering Technician

Ex-Certified Inspector

QAQC Specialist II - Industrial

Utility Inspector

Welding Inspectors - Multiple Locations - Contract

Technician Field Make Ready

Commercial Roofing Technician/Inspections

Commissioning Manager (Des Moines)

Certified Welding Inspector / Construction Inspector

Certified Welding Inspector / Construction Inspector

Geotechnical Drilling Crew Chief

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