Top 117 Customer support specialist 1 Jobs in Des Moines, Ia

Dispute & Recovery Services Specialist 1
SHAZAM —Des Moines, IA
- $21 - $26 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Health savings account
Commercial Refrigeration Technician (EPA Req.) at SRV
HireAligned —Des Moines, IA
- $30 - $44 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Health insurance
Quick Apply
Youth Support Specialist
Optimae LifeServices —Des Moines, IA
- $17 an hour
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
11d
Owner Operator Driver - up to $7k / wk
Tennessee Steel Haulers Inc. —Des Moines, IA
- $5,000 - $7,000 a week
- Full-time
- Dedicated
- Owner-operator
- CDL A
- Fuel card
- Fuel discount
Quick Apply
Power Generation Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Onsite Service Specialist I (Knoxville, IA)
MSC —Des Moines, IA
- $20 - $22 an hour
- Full-time
- Military
- Computer literacy
- Salesforce
- Paid holidays
- Health insurance
Customer Support Specialist 1
Perfection Learning —Clive, IA
- $19 an hour
- Analysis skills
- Communication skills
- Entry level
Quick Apply
11d
Experience Specialist/Receptionist: Southglen Urgent Care
UnityPoint Health —Des Moines, IA
- Full-time
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
Quick Apply
Retirement Ops Specialist 1
Principal Financial Group —Des Moines, IA
- $18.17 - $32.35 an hour
- Full-time
- Basic math
- Research
- Office
- Paid time off
1d
Medicare - Quality Assurance Specialist II
CorVel Corporation —West Des Moines, IA
- $22.17 - $35.66 an hour
- Full-time
- HIPAA
- Mid-level
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Associate Banker
BMO Financial Group —Des Moines, IA
- $41,714 - $50,000 a year
- Part-time
- Inventory management
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
Product Sales Specialist - Pet Health - Remote
Tribe Wellness —Des Moines, IA
- $55,000 - $100,000 a year
- Full-time
- Google Workspace
- Communication skills
- Entry level
- Paid training
Weekend Youth Specialist - PT
YSS —Des Moines, IA
- $17 an hour
- Part-time
- Bilingual
- Background check
- Clean driving record
- Employee assistance program
- Loan forgiveness
Security Service Specialist 1
Convergint Technologies LLC —Urbandale, IA
- $25.35 - $36.74 an hour
- Full-time
- Clean driving record
- No high school diploma
- Mid-level
- Wellness program
- Paid parental leave
Part Time Administrative Assistant (Mid-day)
Warners Stellian Co Inc —West Des Moines, IA
- $16 an hour
- Part-time
- Dealership
- Computer literacy
- Pass drug screening
- Employee discount
Quick Apply
Patient Access Representative - Internal Med - East Side Clinic
Primary Health Care Inc —Des Moines, IA
- $15.50 - $23.25 an hour
- Weekends as needed
- Spanish
- Computer literacy
- Basic math
- Health savings account
- Paid holidays
Quick Apply
4d
Experience Specialist/Receptionist - Methodist OB/GYN
UnityPoint Health —Des Moines, IA
- Full-time
- Bilingual
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
21h
Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows
Transportation Specialist
Young Women's Resource Center —Des Moines, IA
- $15.00 - $17.50 an hour
- Part-time
- CPR Certification
- Office
- 2 years
- Paid parental leave
- Paid holidays
Quick Apply

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customer support specialist 1 jobs near des moines, ia

Dispute & Recovery Services Specialist 1

SHAZAM -
Des Moines, IA

Apply Now

Job Details

Full-time
$21 - $26 an hour

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Research
Industry knowledge of financial regulations
Desktop applications
Microsoft Teams
Productivity software

Full Job Description

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What we’re looking for:

SHAZAM is looking for a Dispute and Recovery Services Specialist to join our team. In this role, you will research, investigate, and resolve cardholder disputes and recovery exception items in accordance with established procedures to safeguard client accounts and minimize financial risk. Additionally, you will review disputed transactions, supporting documentation, and client feedback, and collaborate with team members to identify issues and determine appropriate resolutions.

What you'll do:

Manage the end‑to‑end processing of consumer disputes, including signature‑based and ATM/PIN‑based exception items, in accordance with network rules, federal regulations, and established timelines
Research, analyze, and resolve disputed transactions using multiple systems and databases
Accurately document dispute activity and ensure case information and procedures are properly recorded and maintained
Communicate professionally with financial institutions, merchants, associations, and internal partners to determine transaction validity and resolution
Reconcile and balance debit adjustments and retrieve transaction details as needed
Analyze moderately complex and unique dispute scenarios, escalating to senior staff when appropriate to ensure accurate handling
Recommend and support process improvements to enhance efficiency, quality, and risk mitigation
Assist with training, research, and problem resolution for less experienced team members
Participate in projects and initiatives to develop new tools and operational improvements
Prepare routine reports on dispute volume and performance metrics

What you need:

Minimum of 3 years of experience in customer service or call center operations, banking back‑office functions, fraud detection, chargebacks, or dispute investigations strongly preferred
Knowledge of banking regulations, including Regulation E, and debit card dispute processes
Experience with Mastercard and Visa operating rules
Proficiency in Microsoft Office Suite, including Teams, and general PC applications
Strong verbal and written communication skills
Strong organizational, time‑management, and problem‑solving skills
Customer‑focused mindset with experience in service‑driven environments

What’s in it for you:

A mission-driven company with a strong sense of purpose
A hybrid work environment that values flexibility and collaboration
Opportunities for professional development and career growth
A culture that values innovation, integrity, and community impact
Excellent benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.

Apply Now

Refine Your Search

customer support specialist 1 jobs in des moines, ia

Dispute & Recovery Services Specialist 1

Commercial Refrigeration Technician (EPA Req.) at SRV

Youth Support Specialist

Owner Operator Driver - up to $7k / wk

Power Generation Support Specialist

Onsite Service Specialist I (Knoxville, IA)

Customer Support Specialist 1

Experience Specialist/Receptionist: Southglen Urgent Care

Technical Support Specialist - Level 1

Retirement Ops Specialist 1

Medicare - Quality Assurance Specialist II

Associate Banker

Product Sales Specialist - Pet Health - Remote

Weekend Youth Specialist - PT

Security Service Specialist 1

Part Time Administrative Assistant (Mid-day)

Patient Access Representative - Internal Med - East Side Clinic

Experience Specialist/Receptionist - Methodist OB/GYN

Technical Service Specialist I

Transportation Specialist

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