Top 7 E commerce specialist Jobs in Des Moines, Ia

Customer Support Representative
viva —Johnston, IA
- $17.50 - $19.50 an hour
- 8 hour shift
- Research
- Mid-level
- Organizational skills
- Work from home
9d
EHS Specialist
Arvato —Cumming, IA
- Online Application
- CPR Certification
- Mid-level
- 3 years
- Commuter assistance
- Paid holidays
Quick Apply
9d
Director - Packaging Automation Group (PAG)
Shorr Packaging Corp. —Des Moines, IA
- $180,000 - $220,000 a year
- Full-time
- Hybrid work
- 5 years
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
Retail Sales Associate
Skechers USA Retail, LLC —Altoona, IA
- $15.50 - $16.44 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Store Manager
Goodwill of Central Iowa —Des Moines, IA
- $43,000 - $53,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance

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Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus. Perform deep-dive analysis to understand the drivers behind…

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Customer Support Representative

viva -
Johnston, IA

Apply Now

Job Details

$17.50 - $19.50 an hour
9 days ago

Benefits

Work from home

Qualifications

Customer communication

Full Job Description

Major Purpose
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)

Major Duties
Provide advanced product/service information and respond to complex customer questions about the product/service.
Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills, Abilities, Knowledge
Leverages Digital Communications with Customers
Masters Service Conversations
Navigates Customer Challenges
Strengthens Customer Connections
Customer-Focused Approach
Builds Customer Loyalty
Service Into Sales
In-Depth Questioning
Initiates Compelling Sales Conversations
Builds Rapport
Knows the Buying Influences
Manages Buyer Indifference
Understands Issues/Motivations

Education
Post-Secondary Non-Tertiary Education

Work Experience
Very limited (0 to 3 months)
Experienced practitioner able to work unsupervised (13 months to 3 years)

E-Commerce Customer Support Representative

PRIMARY RESPONSIBILITIES & DUTIES:

Take inbound calls and occasional emails from client 's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on client website.
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
Document every interaction effectively in our internal case management system
Approximately 15-20 calls/day

IDEAL CANDIDATES SHOULD HAVE:

Knowledge of agriculture, turf (mowers) and utility vehicles
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Call Center experience
6+ months experience with customer service / support experience
Efficient researching / troubleshooting skills
Excellent written and verbal communication skills
Speak with confidence
Proficiency with Microsoft Office products
Willingness to work occasional overtime and holidays
Solid work history and proven dependability
Reliable at home internet and a distraction free workplace

Contact Center is open from 7am - 6pm CST, Monday - Friday

Three shifts available that rotate within the 11-hour operation:
7:00am - 3:30pm
8:00am - 4:30pm
9:30am - 6:00pm
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Candidate will work on-site five days a week with the option to work from home on Friday's

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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e commerce specialist jobs in des moines, ia

Customer Support Representative

EHS Specialist

Director - Packaging Automation Group (PAG)

Retail Sales Associate

Store Manager

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