Top 16 Help desk analyst Jobs in Des Moines, Ia

Service Desk Queue Manager
Info Way Group —Des Moines, IA
- $20 - $22 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
12d
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
Client Support Desk Analyst
defi AUTO LLC —Des Moines, IA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
11d
Security Administrator (IT / Security
Premier Credit Union —Des Moines, IA
- $72,000 - $92,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
14d
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Computer science
- Azure
- Computer Science
IT Operations Analyst
Casey's —Ankeny, IA
- $61,100 - $80,200 a year
- On call
- Mid-level
- 3 years
- Bachelor's degree
9d
SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Research
- Entry level
- Health savings account
- Retirement plan
Quick Apply
10d
Information Technology Specialist 4 - Performance Management Engineer
State of Iowa —Des Moines, IA
- Full-time
- Hybrid work
- Background check
- Computer Science
- Office
- Paid holidays
- Disability insurance
4d
FinOps AI / ML Engineer Assoc Director
Accenture —Des Moines, IA
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
4d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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help desk analyst jobs near des moines, ia

Service Desk Queue Manager

Info Way Group -
Des Moines, IA

Quick Apply

Job Details

Full-time | Contract
$20 - $22 an hour
12 days ago

Qualifications

Operational analysis
Teamwork
Interpersonal skills
Incident Escalation
Team development
Incident management operations support
Customer support ticket management
S3
Ticketing system technical support

Full Job Description

Job Summary

We are seeking experienced Service Desk Queue Managers to support service desk operations for the State of Iowa in Des Moines, IA. The ideal candidate will have strong experience managing service desk queues, monitoring ticket volumes, prioritizing incidents and requests, coordinating resources, and ensuring timely resolution of service desk activities.

The candidate should possess strong communication, organizational, customer-service, and problem-solving skills and be comfortable working in an onsite service desk environment.

Key Responsibilities

Monitor and manage daily Service Desk queues and ticket volumes.
Prioritize incidents and service requests based on business impact and urgency.
Ensure tickets are appropriately assigned, tracked, and progressed toward resolution.
Monitor queue performance and identify aging, overdue, or high-priority tickets.
Coordinate with Service Desk analysts and technical support teams to maintain efficient workflow.
Escalate critical or unresolved issues to the appropriate technical teams.
Track service requests and incidents through completion.
Assist with maintaining service-level targets and operational procedures.
Provide status updates and communicate effectively with users and support teams.
Identify recurring issues and opportunities for process improvement.
Support documentation and knowledge-management activities.
Maintain accurate ticket records and ensure appropriate resolution details are documented.
Assist with workload balancing and resource coordination within the Service Desk.
Provide excellent customer service to State of Iowa users.

Required Skills & Qualifications

Experience in Service Desk, Help Desk, IT Support, or IT Service Management environments.
Experience managing or coordinating service desk queues and ticket workflows.
Strong understanding of Incident and Service Request Management.
Experience with ticketing / ITSM tools such as ServiceNow, Remedy, Cherwell, or equivalent.
Strong troubleshooting and problem-solving abilities.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to prioritize multiple tickets and competing requests.
Ability to work effectively with technical teams, end users, and stakeholders.
Ability to work onsite in Des Moines, Iowa.

Preferred Skills

ITIL / IT Service Management knowledge.
Experience with SLA monitoring and ticket metrics.
Experience handling escalations and high-priority incidents.
Knowledge of Microsoft Windows, Active Directory, Microsoft 365, and basic networking.
Experience supporting government or enterprise IT environments.
Previous experience working with state or public-sector clients is a plus.

Pay: $20.00 - $22.00 per hour

Application Question(s):

US Citizen or Green Card Holder only
Experience in Service Desk, Help Desk, IT Support, or IT Service Management environments.
Experience with ticketing / ITSM tools such as ServiceNow, Remedy, Cherwell, or equivalent.
Experience managing or coordinating service desk queues and ticket workflows.
Must be willing to work onsite in Des Moines, IA

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in des moines, ia

Service Desk Queue Manager

Digital Support Analyst

Client Support Desk Analyst

Security Administrator (IT / Security

Part-time Service Desk Analyst

Senior IT Support Analyst - Client Services

IT Operations Analyst

SOC Analyst I

Information Technology Specialist 4 - Performance Management Engineer

FinOps AI / ML Engineer Assoc Director

Epic Healthy Planet Analyst II

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