Top 45 State government Jobs in Des Moines, Ia

Workforce Associate
State of Iowa —Des Moines, IA
- $18.32 an hour
- Full-time
- Basic math
- Research
- Criminal background check
- Paid holidays
- Disability insurance
5d
Administrative Support Assistant 2
State of Iowa —Des Moines, IA
- Online Application
- Word processing
- Research
- Mid-level
- Paid holidays
- Dental insurance
23h
Judicial Operations Clerk (D5 Polk-Juvenile 112563)
State of Iowa —Des Moines, IA
- $21.98 - $34.74 an hour
- Full-time
- Computer literacy
- Basic math
- Office
- Paid holidays
- Loan repayment program
6d
Temporary Administrative Support
State of Iowa —Des Moines, IA
- $17 - $22 an hour
- Temporary
- Administrative experience
- Criminal background check
- US work authorization
3d
Security Officer 1
State of Iowa —Des Moines, IA
- Full-time
- 5 years
- Military
- Bachelor of Science
13d
Des Moines Law Enforcement Dispatcher/Communications Center Specialist 1
State of Iowa —Johnston, IA
- Weekends as needed
- High school diploma or GED
- US work authorization
- Computer skills
- Paid training
- Paid holidays
Administrative Services Officer- Journal Editor
State of Iowa —Des Moines, IA
- Full-time
- Customer service
- Military
- Computer literacy
4d
Administrative Support Assistant 3 - Licensing Specialist
State of Iowa —Des Moines, IA
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Library Consultant (Consultant for Continuing Education)
State of Iowa —Des Moines, IA
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- Office
13d
Guest Services and Reservation System Manager
State of Iowa —Des Moines, IA
- Online Application
- Customer service
- Research
- Office
- Paid holidays
- Employee discount
11d
Capitol Tour Guide
State of Iowa —Des Moines, IA
- $18.03 an hour
- Full-time
- Research
- Children
- Outdoor work
Des Moines Law Enforcement Dispatcher/Communications Center Specialist 2
State of Iowa —Johnston, IA
- Weekends as needed
- Mid-level
- High school diploma or GED
- US work authorization
- Paid training
- Paid holidays
Procurement Specialist 2
State of Iowa —Des Moines, IA
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
- Disability insurance
3d
Emergency Management Specialist 2
State of Iowa —Windsor Heights, IA
- Extended hours
- Civil engineering
- Mid-level
- Office
- Paid holidays
- Dental insurance
4d
Facilities Maintenance Coordinator - Ankeny
State of Iowa —Ankeny, IA
- Nights as needed
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
23h
Administrative Consultant (Charter Schools)
State of Iowa —Des Moines, IA
- Weekends as needed
- Research
- Mid-level
- Office
- Employee discount
3d
Child Protection Worker
State of Iowa —Des Moines, IA
- $0.50 per mile
- Full-time
- Background check
- RN License
- Mid-level
- Paid holidays
- Disability insurance
11d
Investigator 3 - Administrative Office
State of Iowa —Des Moines, IA
- Full-time
- Mid-level
- Finance
- Bachelor's degree
- Paid holidays
- Health insurance
11d
Education Program Consultant (Complaints and Dispute Resolution)
State of Iowa —Des Moines, IA
- Weekends as needed
- School experience
- Experience working with individuals with disabilities
- Teaching Certification
- Employee discount
Deputy Director, Chief of Staff
State of Iowa —Des Moines, IA
- Weekends as needed
- Office
- Conflict management
- US work authorization
- Employee discount
6d

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Workforce Associate

State of Iowa -
Des Moines, IA

Apply Now

Job Details

Full-time
$18.32 an hour
5 days ago

Benefits

Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount
Retirement plan

Qualifications

Customer communication
Basic math

Full Job Description

Job Description

We are hiring! Join our team of Unemployment Benefits Associates who are responsible for answering customer calls and listening to questions, comments, and concerns. Our Associates will manage calls in queue from claimants and employers, taking care of requests and concerns regarding resolutions on their unemployment claims. Will guide claimants through the initial and weekly filing process for unemployment insurance and help employers access their account. Will also resolve problems and errors for customers; provide supportive tasks and perform related work as required.

New hires will start at the base salary of $18.32 hourly, $1,465.60 bi-weekly, $38,105.60 annually.

Key Responsibilities in this position:

Manages high-volume of inbound and outbound calls in a timely manner, in a call-center environment.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives for the customer.
Engage customers with professionalism and empathy when a response is warranted.
Keep accurate records of conversations in a standardized format when conducting screenings, taking notes of the conversations during the screening with active listening skills.
Communicate with internal and external customers and answers questions from claimants and employers.
Exercises good judgment and handles customer problems.

Essential Knowledge & Skills:

All new hires will participate in an intensive 3-week training class as part of the onboarding program. This training consists of classroom education, on-the-job, practice phone calls and an evaluation process at the completion to ensure position readiness for the Unemployment Benefits Associate role.

Essential Skills

Excellent communications skills, both verbal and written; communicate in courteous manner with customers and coworkers.
Understand complex subject matter, such as the Code of Iowa, federal and state laws, rules and regulations, agency policy, and procedural manuals.
Excellent time management, attention to detail
Able to prioritize, manage deadlines and work well under pressure
Problem solving abilities, and able to understand complex subject matter of information
Maintain a sense of professionalism and calmness when claimant, or customer is irritated, angry, or exhibiting frustrations by potential delays, or negative outcome
Perform basic math to determine amounts of payments, overpayments, underpayments, and re-qualifications.

Complete other duties as assigned.

Benefits of Working for the State of Iowa
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

Excellent health, dental, and vision insurance.
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
Flexible Spending Accounts for medical and dependent care.
Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday – Friday 8:00am-4:30pm.

If you’re looking for a career with a well-respected organization that values its employees and

customers, you’ve come to the right place!

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited area college with an Associate's Degree;

Three years of full-time work experience in public contact work obtaining, analyzing, and evaluating data such as job/claims interviewing, testing, referral, and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions;

A total of three years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience;

Current, continuous experience in the state executive branch that includes eighteen months of full-time clerical work or direct customer service work in an Iowa Workforce Development office.

For additional information, please click on this link to view the job description. (Download PDF reader)

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Apply Now

Refine Your Search

state government jobs in des moines, ia

Workforce Associate

Administrative Support Assistant 2

Judicial Operations Clerk (D5 Polk-Juvenile 112563)

Temporary Administrative Support

Security Officer 1

Des Moines Law Enforcement Dispatcher/Communications Center Specialist 1

Administrative Services Officer- Journal Editor

Administrative Support Assistant 3 - Licensing Specialist

Library Consultant (Consultant for Continuing Education)

Guest Services and Reservation System Manager

Capitol Tour Guide

Des Moines Law Enforcement Dispatcher/Communications Center Specialist 2

Procurement Specialist 2

Emergency Management Specialist 2

Facilities Maintenance Coordinator - Ankeny

Administrative Consultant (Charter Schools)

Child Protection Worker

Investigator 3 - Administrative Office

Education Program Consultant (Complaints and Dispute Resolution)

Deputy Director, Chief of Staff

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