Top 289 Support technician level Jobs in Des Moines, Ia

IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Entry Level Autism Support Professional
Axis Therapy Centers —Urbandale, IA
- $19 - $20 an hour
- Full-time
- High school diploma or GED
- Clinic
- Experience working with children
- Paid training
- Health insurance
Quick Apply
Entry-level laboratory - Saturday through Monday - Product Management Tech - all training provided!
LifeServe Blood Center —Johnston, IA
- Full-time
- Customer service
- Microsoft Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Physical Therapy Aide - Des Moines (East), IA
Athletico Physical Therapy —Des Moines, IA
- $12 - $20 an hour
- Overtime
- Physical & Rehabilitation Medicine
- English
- Clinic
- Employee assistance program
- Employee discount
Entry level laboratory - 2nd shift - all training provided! Component Technician!
LifeServe Blood Center —Johnston, IA
- From $18.75 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
14d
CDJR Phase 3 Master Technician
Granger Motors —Granger, IA
- $60 - $75 an hour
- Full-time
- Heavy lifting
- Dealership
- 5 years
- Health insurance
- Dental insurance
Quick Apply
BCBA (Board Certified Behavior Analyst) | $74,000-$95,000 + $5,000 Sign-On Bonus
Emergent Learning Clinic —Ankeny, IA
- $74,000 - $95,000 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- CPR Certification
- Continuing education credits
- Paid parental leave
Quick Apply
1d
Automotive Master Technician / Diagnostic Specialist
Willard Garage —Waukee, IA
- $95,000 - $140,000 a year
- Full-time
- ASE Certification
- Computer literacy
- Driver's License
- Paid training
- Paid holidays
7d
Engineer
Woodman Controls Company —Urbandale, IA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician - NETA
Circuit Breaker Sales —Des Moines, IA
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician (Iowa)
Industrial Protection Devices —Des Moines, IA
- $31 - $35 an hour
- Full-time
- Customer service
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Mental Health Professional - Full-time, Crisis Intervention Team
Inside Out Wellness and Advocacy —Waukee, IA
- From $18 an hour
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RN NICU
MercyOne —Des Moines, IA
- Weekends as needed
- RN License
- Mid-level
- Nurse Licensure Compact (NLC)
Quick Apply
EP RN
MercyOne —West Des Moines, IA
- Full-time
- 18 years or older
- OSHA
- BLS Certification
Quick Apply
14d
Veterinary Technician
MojoVet —Waukee, IA
- $18 - $26 an hour
- Full-time
- Private practice
- Customer service
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
RN Peds/PICU
MercyOne —Des Moines, IA
- Weekends as needed
- Surgery
- RN License
- Pediatrics
Quick Apply
14d
Field Service Technician / Field Mechanic
Star Equipment Ltd —Des Moines, IA
- $20 - $40 an hour
- Full-time
- Construction site
- Customer service
- Heavy equipment operation
- Paid training
- Health savings account
Automotive Technician
Joey's Auto Shop —Des Moines, IA
- $95,000 - $110,000 a year
- Full-time
- Mid-level
- Driver's License
- US work authorization
- Health insurance
- Paid time off
Quick Apply
Diesel Service Mechanic
Star Equipment Ltd —Des Moines, IA
- $26 - $39 an hour
- Full-time
- Mid-level
- Fair chance
- In-person
- Paid training
- Health savings account
Sr. Field Data Technician
Osmose Utility Services Inc —Iowa
- $24 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
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IT Support Technician - Level 1

Landus -
Des Moines, IA

Apply Now

Job Details

Qualifications

Equipment troubleshooting
Employee relationship building
Windows
Driver's License
Productivity software

Full Job Description

Description

Summary:

The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.

Essential Duties & Responsibilities:

Other duties may be assigned.

Service Desk & End-User Support

Deliver in-person IT support for users in the Des Moines office.
Set up and provide support for conference room technology before, during, and after in-person meetings.
Provide IT support to Landus end users by answering Service Desk calls and actively monitoring the ticket queue.
Work with new employees by assisting them with first time log in, MFA, and accessing company resources such as email, Teams, OneDrive etc..
Decommission network accounts for off-boarded employees and ensure equipment is returned.
Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field Team
Clearly, concisely, and promptly document all customer interactions in the Kaseya AutoTask ticketing system.
Ensure compliance with established service level agreements (SLAs) to meet end-user expectations.
Proactively communicate status updates to users regarding ongoing issues.
Build strong working relationships with Service Desk customers and department managers.
Advocate for a seamless, efficient, and positive end-user experience.

Ticket Management & Escalation

Troubleshoot and resolve technical issues; escalate tickets to Backend, Development/Data, or other teams as appropriate.
Apply diagnostic tools and available resources to effectively identify root causes.
Access and utilize software updates, drivers, knowledge bases, and other technical resources to resolve incidents.
Identify trends in recurring issues and collaborate with appropriate teams to reduce repeat tickets.

Hardware & User Provisioning

Provision, configure, and deploy hardware and user accounts for new hires, role changes, and replacements.
Prepare and configure replacement hardware for field teams.
Decommission user accounts for offboarded employees.
Securely prepare computers and equipment for disposal.
Perform remote system-level support, including hardware setup, software installations, updates, backups, and general system setup.

Documentation & Continuous Improvement

Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
Develop documentation aimed at reducing recurring issues and improving first-call resolution.
Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements

Position Requirements:

Education & Experience:

A bachelor’s degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
An associate’s degree in computer science or equivalent experience (1-2 years) with relevant IT certifications will also be considered.

Skills Required:

Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and conference room equipment.
Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
Ability to apply technical knowledge effectively to resolve IT-related problems.
Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:

A valid driver’s license is required, as this role involves minimal travel to various locations.
Employees must adhere to the organization's motor vehicle safety policy.
Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:

This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
May require tolerance for working at heights.

Work Environment:

The work environment includes office settings, server rooms, and occasional customer locations.
Occasional exposure to high places, outdoor conditions, and electrical equipment.
Noise levels are typically moderate.

Apply Now

Refine Your Search

support technician level jobs in des moines, ia

IT Support Technician - Level 1

Entry Level Autism Support Professional

Entry-level laboratory - Saturday through Monday - Product Management Tech - all training provided!

Physical Therapy Aide - Des Moines (East), IA

Entry level laboratory - 2nd shift - all training provided! Component Technician!

CDJR Phase 3 Master Technician

BCBA (Board Certified Behavior Analyst) | $74,000-$95,000 + $5,000 Sign-On Bonus

Automotive Master Technician / Diagnostic Specialist

Engineer

Field Service Technician - NETA

Field Service Technician (Iowa)

Mental Health Professional - Full-time, Crisis Intervention Team

RN NICU

EP RN

Veterinary Technician

RN Peds/PICU

Field Service Technician / Field Mechanic

Automotive Technician

Diesel Service Mechanic

Sr. Field Data Technician

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