Top 141 Technical support advisor Jobs in Des Moines, Ia

Field Service Technician - NETA
Circuit Breaker Sales —Des Moines, IA
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Security Sales Consultant
SEi —Des Moines, IA
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
MSC Seller
MSC —Des Moines, IA
- From $85,500 a year
- Full-time
- Microsoft Word
- Basic math
- Office
Principal Reliability Advisor - Des Moines, IA
ADM —Des Moines, IA
- $104,100 - $195,300 a year
- Overtime
- Background check
- Engineering
- 8 years
- Paid parental leave
- Health savings account
Customer Success Manager
Gain Compliance —Des Moines, IA
- Mid-level
- Office
- Organizational skills
Energy Specialist--Waukee, IA
Cenergistic LLC —Waukee, IA
- $65,000 - $75,000 a year
- Evenings as needed
- Microsoft Excel
- Microsoft Outlook
- Hospital
Quick Apply
MSC Seller
MSC Industrial Supply Co. —Des Moines, IA
- From $85,500 a year
- Full-time
- Microsoft Word
- Basic math
- Office
ESOP - Client Service Manager 2
Principal Financial Group —Des Moines, IA
- $84,600 - $177,200 a year
- Full-time
- Remote
- Mid-level
- Office
- Travel
- Employee stock ownership plan
6d
Energy Practice Assistant
Fredrikson —Des Moines, IA
- Microsoft Office
- Administrative experience
- Business development
- Profit sharing
- Disability insurance
Parts Advisor - Tier 2
Vendnet Holdings LLC —Des Moines, IA
- $20 - $22 an hour
- Schematics
- Mid-level
- High school diploma or GED
Quick Apply
Commercial Insurance - Client Advisor
Marsh —Urbandale, IA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager
PRICE WATERHOUSE COOPERS —Des Moines, IA
- $124,000 - $280,000 a year
- Bachelor's degree
- Fair chance
- Senior level
- Paid holidays
- Health insurance
Solutions Architect - Service Provider (Req#1318)
ePlus Technology, inc. —Des Moines, IA
- $110,000 - $150,000 a year
- Remote
- Up to 50% travel
- Travel
- Mentoring
- Employee stock purchase plan
- 401(k)
5d
Sales Support Specialist, Eagle Life
American Equity —West Des Moines, IA
- Marketing
- Mid-level
- Driver's License
Quick Apply
Executive Recruiting - Sourcing Associate Manager
Accenture —Des Moines, IA
- $68,300 - $218,800 a year
- Full-time
- Mid-level
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
4d
Client Success Manager
ITA Group Inc —West Des Moines, IA
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
11d
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services
PRICE WATERHOUSE COOPERS —Des Moines, IA
- $91,000 - $321,500 a year
- 6 years
- High school diploma or GED
- Fair chance
- Paid holidays
- Health insurance
Senior Accountant, North American Operations - Remote, U.S.
AML RightSource, LLC —Des Moines, IA
- $80,000 - $85,000 a year
- Full-time
- Remote
- Oracle
- CPA
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Automotive Service Advisor
Smith Automotive —Des Moines, IA
- Full-time
- ASE Certification
- Clean driving record
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Senior Sales Engineer - North Central
Nozomi Networks —Des Moines, IA
- $159,000 - $188,000 a year
- Remote
- English
- Analysis skills
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
11d

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Field Service Technician - NETA

Circuit Breaker Sales -
Des Moines, IA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Engineering equipment malfunctions diagnostics
Safety regulations
Electronic systems troubleshooting
Personal protective equipment (PPE) adherence
Industrial electrical systems
Technical support
High school diploma or GED
Troubleshooting hydraulic systems
Attention to detail
Electrical equipment corrective maintenance
Hazard identification and correction
Safety equipment
Power tools
Electrical maintenance
Occupational safety risk assessments
Safety standard operating procedures
Associate's degree
Hand tools
Technical Proficiency
Mechanical troubleshooting

Full Job Description

JOB SUMMARY

The Field Service Technician is responsible for providing on-site technical support, maintenance, and repair services for equipment or machinery at customer locations. This role involves troubleshooting issues, performing diagnostics, and completing repairs to ensure the efficient operation and functionality of equipment. The Field Service Technician interacts directly with customers, representing the company and delivering high-quality service to meet customer needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform preventive maintenance, troubleshooting, and repairs on equipment or machinery, including mechanical, electrical, and hydraulic systems, to address issues and minimize downtime.
Diagnose problems, identify root causes, and implement solutions to resolve equipment malfunctions, ensuring optimal performance and reliability.
Travel to customer sites to provide on-site technical support, installation, commissioning, and training services for equipment users, ensuring proper setup, operation, and maintenance procedures.
Interact with customers in a professional and courteous manner, addressing their questions, concerns, and service requests promptly and effectively.
Document service activities, including work performed, parts used, and hours worked, accurately and timely using service reports, work orders, and other documentation tools.
Provide detailed service reports, findings, and recommendations to customers and internal stakeholders, communicating technical information clearly and concisely.
Adhere to safety protocols, procedures, and regulations while performing on-site service activities, ensuring compliance with company policies and industry standards to prevent accidents and injuries.
Maintain service vehicles, tools, and equipment in safe operating condition, conducting inspections, repairs, and maintenance as needed.
Build and maintain positive relationships with customers, acting as a trusted advisor and point of contact for technical support and service-related inquiries.
Identify opportunities for upselling or cross-selling additional products, services, or maintenance contracts to customers based on their needs and equipment usage.

QUALIFICATIONS

Strong mechanical aptitude and technical skills, with the ability to read schematics, blueprints, and technical manuals, and use diagnostic tools and equipment to troubleshoot complex issues.
Excellent problem-solving and decision-making abilities, with the capacity to analyze problems, evaluate options, and implement effective solutions in a timely manner.
Effective communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders, both verbally and in writing.
Attention to detail and accuracy in completing service tasks, documenting activities, and maintaining records, ensuring compliance with quality standards and service level agreements.
Adaptability and flexibility to work independently or as part of a team, manage multiple priorities, and respond to changing customer needs and service requirements.
Commitment to continuous learning and professional development, staying updated on industry trends, technologies, and best practices related to field service and equipment maintenance.

KNOWLEDGE & SKILLS REQUIRED

Comprehensive knowledge of mechanical, electrical, and hydraulic systems, components, and principles, as well as familiarity with equipment-specific technologies and configurations.
Proficiency in using hand tools, power tools, diagnostic instruments, and software applications for equipment diagnostics, repairs, and maintenance tasks.
Understanding of safety protocols, regulations, and best practices for working in industrial environments, including hazard identification, risk assessment, and personal protective equipment (PPE) usage.

EDUCATION & EXPERIENCE

High school diploma or equivalent qualification required. Associate degree or technical certification in a related field may be preferred.
Experience in field service, equipment maintenance, or a related technical field, with demonstrated expertise in troubleshooting and repairing mechanical, electrical, or electronic systems.

CERTIFICATES, LICENSES, REGISTRATIONS

- NETA II, III, IV

Preferred Certifications

- OSHA 10, 30

- IR 1, 2, 3

- Pearl 1-4

PHYSICAL DEMANDS

Occasional reaching/working overhead, stooping, kneeling, crouching or crawling
Frequent walking
Continuous standing and repetitive hand motion
Lifting requirements include occasional lifting up to 50 pounds, frequent lifting of up to 50 pounds and continuous lifting of up to 15 pounds.

EMPLOYEE EVALUATION SUMMARY

Introductory -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.

WORK SCHEDULE

Typical hours are 8:00am to 5:00pm. In a field role, your hours will be dictated by the customer and may be earlier or later than typical, including occasional weekends and holidays. Employees are expected to work in the field as assigned or in the office during normal business hours when no project work is scheduled.

EMPLOYER'S RIGHTS

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Acknowledgement and Acceptance

I acknowledge that I have read and understand the responsibilities and requirements for the position and all questions have been answered to my satisfaction. In addition, I believe that I possess the required qualifications based on my experience and abilities and therefore, accept the position.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

What are your salary requirements?

License/Certification:

NETA certification (Preferred)

Ability to Commute:

Des Moines, IA 50329 (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support advisor jobs in des moines, ia

Field Service Technician - NETA

Security Sales Consultant

MSC Seller

Principal Reliability Advisor - Des Moines, IA

Customer Success Manager

Energy Specialist--Waukee, IA

MSC Seller

ESOP - Client Service Manager 2

Energy Practice Assistant

Parts Advisor - Tier 2

Commercial Insurance - Client Advisor

Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager

Solutions Architect - Service Provider (Req#1318)

Sales Support Specialist, Eagle Life

Executive Recruiting - Sourcing Associate Manager

Client Success Manager

Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services

Senior Accountant, North American Operations - Remote, U.S.

Automotive Service Advisor

Senior Sales Engineer - North Central

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