Top 63 Technical support occupations Jobs in Des Moines, Ia

Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
11d
Technical Customer Support Representative
Cube Hub Inc —Johnston, IA
- $17.00 - $18.78 an hour
- 8 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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21h
Power Generation Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Application Support Engineer
Robert Half —Urbandale, IA
- Contract
- Mid-level
- SQL
- Analysis skills
- Disability insurance
- Dental insurance
Quick Apply
12d
Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
Quick Apply
Customer Support Analyst
SHAZAM —Des Moines, IA
- $43,200 - $69,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Paid parental leave
- Health savings account
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
Help Desk Technician
Robinson Inc —Altoona, IA
- On call
- Computer Science
- Mid-level
- Office
Quick Apply
Service Desk Analyst I - Support
Wright Service Corp. —West Des Moines, IA
- Weekends as needed
- Computer Science
- Research
- Windows
- Paid parental leave
- Paid holidays
Customer Service Desk Analyst
Des Moines Public School District —Des Moines, IA
- $18.92 - $22.03 an hour
- 8 hour shift
- Office
- High school diploma or GED
- Driver's License
5d
Service Desk Technician
Shive Hattery Group, Inc. —West Des Moines, IA
- Full-time
- Microsoft Outlook
- Mid-level
- US work authorization
- Profit sharing
- Paid parental leave
Quick Apply
Network Specialist I, Carrier Operations
Mediacom Communications Corporation —West Des Moines, IA
- $19 - $24 an hour
- Weekends as needed
- Hybrid work
- High school diploma or GED
- Associate's degree
- Communication skills
- Wellness program
- Paid holidays
15h
Technology Analyst
Iowa Primary Care Association —Des Moines, IA
- $72,000 - $80,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
IT Support Technician
Versova —Des Moines, IA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
IT Support Technician
Access Systems - Operations & Service —Des Moines, IA
- Up to $24 an hour
- Full-time
- Office
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
18h
IT Support Specialist
Guardian Pharmacy Services Management —Ankeny, IA
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Advisor Website Support Engineer
Principal Financial Group —Des Moines, IA
- $62,000 - $74,000 a year
- Full-time
- Research
- Mid-level
- Office
11d
Service Advisor-Tier 1
Vendnet Holdings LLC —Des Moines, IA
- From $22 an hour
- Computer literacy
- Basic math
- Organizational skills
Quick Apply
12d
Principal Support Specialist, MCAD Tools (Remote)
Collins Aerospace —Des Moines, IA
- $86,800 - $165,200 a year
- Full-time
- 3 years
- Analysis skills
- Travel
- Paid holidays
- Loan repayment program
Microsoft 365 Trainer I
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Classroom
- Microsoft Outlook
- Presentation skills
Quick Apply

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technical support occupations jobs near des moines, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon -
West Des Moines, IA

Quick Apply

Job Details

11 days ago

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

technical support occupations jobs in des moines, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

Technical Customer Support Representative

Power Generation Support Specialist

Application Support Engineer

Technical Support Specialist - Level 1

Customer Support Analyst

Digital Support Analyst

Help Desk Technician

Service Desk Analyst I - Support

Customer Service Desk Analyst

Service Desk Technician

Network Specialist I, Carrier Operations

Technology Analyst

IT Support Technician

IT Support Technician

IT Support Specialist

Advisor Website Support Engineer

Service Advisor-Tier 1

Principal Support Specialist, MCAD Tools (Remote)

Microsoft 365 Trainer I

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