Top 117 Crm specialist Jobs in Des Moines Ia

Quality Assurance/Quality Control Specialist
Aureon —West Des Moines, IA
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Tax Expert - Expert Center (Midwest)
Intuit —West Des Moines, IA
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
3d
Tax Expert - Expert Center (Midwest)
Intuit —Des Moines, IA
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
3d
Customer Care Specialist I (Part-Time)
ITA Group Inc —West Des Moines, IA
- Part-time
- Remote
- Research
- Windows
- Typing
Quick Apply
1d
Automation Specialist
ISG —Des Moines, IA
- $65,000 - $95,000 a year
- Full-time
- System design
- Mid-level
- Windows
- Profit sharing
- Paid parental leave
Account Support Specialist- 8am-5pm Onsite, IA
Warner Pacific Insurance Services —Urbandale, IA
- $17.62 - $20.00 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d
Demand Generation Specialist
TRACTOR ZOOM INC —West Des Moines, IA
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Cybersecurity Client Relationship & Sales Support Specialist
Accenture —Des Moines, IA
- $59,100 - $154,800 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
- Paid holidays
- Disability insurance
The Specialist Lead, Records & Contracts
Deloitte —Des Moines, IA
- $72,900 - $134,000 a year
- Full-time
- Writing skills
- Research
- 3 years
6d
Patient Specialist - Des Moines, IA (1099 Contractor, Per Diem/On Call)
Kestra Medical Technologies Inc. —Des Moines, IA
- Extended hours
- Background check
- Clean driving record
- Hospital
Quick Apply
8d
Virtual Customer Engagement Specialist
IQVIA —Des Moines, IA
- $23.00 - $26.44 an hour
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
- Work from home
District Sales Specialist - Iowa
SEW-Eurodrive, Inc. —Des Moines, IA
- $110,000 - $140,000 a year
- Weekends as needed
- Engineering
- Mid-level
- Driver's License
- Profit sharing
- Wellness program
ProCall Supervisor
NAPA —Des Moines, IA
- Full-time
- Travel
- Recruiting
- Computer skills
- Opportunities for advancement
Quick Apply
8d
Customer Support Representative
viva —Johnston, IA
- $17.50 - $19.50 an hour
- 8 hour shift
- Research
- Mid-level
- Organizational skills
- Work from home
9d
Economic Growth Marketing Manager
State of Iowa —Des Moines, IA
- Full-time
- Marketing
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
7d
Coupa Mid Market Lead Qualification Specialist
Accenture —Des Moines, IA
- $59,100 - $98,400 a year
- Full-time
- Hybrid work
- Computer Science
- Marketing
- Business development
- Paid holidays
- Disability insurance
Support Specialist
Kuder Inc —Adel, IA
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Writing skills
Quick Apply
Marketing Operations Specialist
ViClarity, LLC. —Des Moines, IA
- Full-time
- Remote
- Marketing
- Mid-level
- 3 years
Quick Apply
14d
Retail Sales Specialist - Appliances
Best Buy —West Des Moines, IA
- $16.87 - $23.62 an hour
- Part-time
- Merchandising
- 1 year
- Entry level
- Paid time off
- Employee discount
Events and Communications Specialist
ViClarity, LLC. —Des Moines, IA
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Senior level
Quick Apply
14d

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Quality Assurance/Quality Control Specialist

Aureon -
West Des Moines, IA

Quick Apply

Job Details

Qualifications

Telecommunication

Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Pre-Service Delivery QA/QC (Order Readiness)

Review all orders prior to release to the Service Coordinator team.
Validate service configuration, technical requirements, and scope accuracy.
Ensure all customer agreements and documentation are complete and approved.
Confirm site details, contacts, install requirements, and dependencies.
Identify and route discrepancies back to Sales, Engineering, Product, or Service Coordination.
Enforce standardized readiness checklists to ensure orders are service-ready.

Post-Install QA/QC (Delivery Validation)

Validate completed installs against original order and design.
Confirm services are active, stable, and properly documented.
Ensure agreements, service records, and billing details are updated and accurate.
Verify legacy or replaced services have been disconnected, deactivated, and removed from systems.
Confirm clean handoff to Service Assurance and Support teams.

Documentation, Systems & Compliance

Validate accuracy across CRM, PSA, ticketing, and documentation platforms.
Ensure service records reflect the current operating state.
Maintain audit-ready QA/QC records and evidence.
Support internal and external audits as required.

Continuous Improvement & Collaboration

Identify recurring quality issues and lifecycle breakdowns.
Provide feedback to Sales, Product, Engineering, Service Coordination, and Service Assurance.
Recommend workflow, checklist, and standard improvements.
Participate in post-install reviews and improvement initiatives.
Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE:

Required

Associate or Bachelor’s degree in IT, Telecommunications, Business, or equivalent experience.
3+ years experience in managed services, connectivity, service delivery, or operations roles.

Preferred

MSP, ISP, or service provider experience.

REQUIRED SKILLS/CORE COMPETENCIES:

Strong attention to detail and process adherence.
Experience with CRM, PSA, or service management systems.
Strong written and verbal communication skills.
Experience with internet, voice, wireless, and video services.
Experience with managed services platforms and lifecycle.
QA/QC, auditing, or service validation experience.
ITIL Foundation or Lean / Six Sigma exposure.

TOOLS, EQUIPMENT, AND SOFTWARE:

Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook
Experience with CRM, PSA, or service management systems.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Education

Required

Associates or better

Behaviors

Required

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

crm specialist jobs in des moines ia

Quality Assurance/Quality Control Specialist

Tax Expert - Expert Center (Midwest)

Tax Expert - Expert Center (Midwest)

Customer Care Specialist I (Part-Time)

Automation Specialist

Account Support Specialist- 8am-5pm Onsite, IA

Demand Generation Specialist

Cybersecurity Client Relationship & Sales Support Specialist

The Specialist Lead, Records & Contracts

Patient Specialist - Des Moines, IA (1099 Contractor, Per Diem/On Call)

Virtual Customer Engagement Specialist

District Sales Specialist - Iowa

ProCall Supervisor

Customer Support Representative

Economic Growth Marketing Manager

Coupa Mid Market Lead Qualification Specialist

Support Specialist

Marketing Operations Specialist

Retail Sales Specialist - Appliances

Events and Communications Specialist

I want to receive the latest job alert for crm specialist in des moines ia

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