Top 350 Customer experience specialist Jobs in Des Moines Ia

HSPD-12: Government Badging & Credentialing Specialist (Des Moines, IA*)
Citizant Inc —Des Moines, IA
- $40,800 - $44,300 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
- $28 - $31 an hour
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
7d
Patient Services Specialist
Des Moines Orthopaedic Surgeons —West Des Moines, IA
- Overtime
- Hybrid work
- Current TB test
- Medical office experience
- High school diploma or GED
- Dental insurance
- 401(k)
7d
Customer Service Specialist
defi AUTO LLC —Des Moines, IA
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
2d
Problem Resolution Specialist - Customer Insights
John Deere —Ankeny, IA
- $77,628 - $116,436 a year
- 18 years or older
- Customer service
- Mid-level
- Health savings account
- Paid holidays
2d
Brokerage Specialist
Ruan Transportation Management Systems —Des Moines, IA
- Monday to Friday
- Hybrid work
- Sales
- Customer service
- Office
- Disability insurance
- Dental insurance
Quick Apply
8d
People & Culture Total Rewards Specialist
Iowa Community Choice Credit Union —Johnston, IA
- $75,000 - $82,500 a year
- 5 years
- Research
- Office
- Health insurance
- Parental leave
Quick Apply
Transportation Carrier Sales Specialist
TMC Transportation —Des Moines, IA
- $47,000 - $52,000 a year
- Full-time
- Marketing
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Honda of Altoona Sales Specialist
Honda of Altoona —Altoona, IA
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
E-commerce Support Specialist
YYWireless —Clive, IA
- $17.50 an hour
- Overtime
- Computer literacy
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Happe Homes, LLP - New Construction Warranty Specialist
Happe Homes, LLP —Ankeny, IA
- From $60,000 a year
- 8 hour shift
- Clean driving record
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
FT/ PT Entry Level Mental Health Professional
Optimae LifeServices —Adel, IA
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Employee Health and Safety Specialist
Hussmann Corporation —Altoona, IA
- Full-time
- Microsoft Outlook
- 5 years
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Accounts Receivable Specialist
OWL Services —Des Moines, IA
- $23 - $25 an hour
- Full-time
- Research
- Mid-level
- Office
- Wellness program
- Health savings account
Quick Apply
Senior EHS Specialist
The Marzetti Company —Altoona, IA
- Full-time
- Bachelor's degree
- Continuous improvement
- Case management
Dedicated Meta Technician Expert - Part Time
Channel Partners —West Des Moines, IA
- $18.50 an hour
- Part-time
- Writing skills
- Merchandising
- Mid-level
- Paid training
- 401(k)
Entry Level Mental Health Professional - PT/FT - Community Services
Optimae LifeServices —Adel, IA
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
14d
Sales - Wireless Specialist-Indianola, IA
Russell Cellular- Authorized Verizon Dealer —Indianola, IA
- $12 - $17 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
14d
Automotive Accounting Specialist - Porsche Des Moines
Ed Morse Automotive Group —West Des Moines, IA
- Full-time
- Dealership
- Mid-level
- 3 years
- Wellness program
- Paid holidays
13d
Client Service Specialist (HWB)
Telligen —West Des Moines, IA
- Email
- Hybrid work
- Bilingual
- Microsoft Outlook
- Computer literacy
Quick Apply
15h

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HSPD-12: Government Badging & Credentialing Specialist (Des Moines, IA*)

Citizant Inc -
Des Moines, IA

Quick Apply

Job Details

Full-time
$40,800 - $44,300 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance

Qualifications

Spreadsheets
Compliance with security regulations
High school diploma or GED
Data management
Typing

Full Job Description

Description:

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Duties and Responsibilities:

Enrollment Process Management:

Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answering phone calls/email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection:

Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication:

Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy:

Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication:

Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping:

Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training:

Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Requirements:

Required Competencies:

Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.

Physical Requirements:

The role primarily involves sedentary work.
There may be occasional instances of stair climbing.
Periodic standing and/or walking for extended durations may be required.
Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
Requires typing for most of the day.
Effective communication through frequent periods of talking and listening is essential

Education:

High School diploma, GED certification.

Clearance Requirement:

US Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.

Health and Welfare (H&W) benefit

Medical, dental, and vision insurance
Life and Disability Insurance
401(k)
Generous Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program

Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Quick Apply

Refine Your Search

customer experience specialist jobs in des moines ia

HSPD-12: Government Badging & Credentialing Specialist (Des Moines, IA*)

Help Desk Specialist

Patient Services Specialist

Customer Service Specialist

Problem Resolution Specialist - Customer Insights

Brokerage Specialist

People & Culture Total Rewards Specialist

Transportation Carrier Sales Specialist

Honda of Altoona Sales Specialist

E-commerce Support Specialist

Happe Homes, LLP - New Construction Warranty Specialist

FT/ PT Entry Level Mental Health Professional

Employee Health and Safety Specialist

Accounts Receivable Specialist

Senior EHS Specialist

Dedicated Meta Technician Expert - Part Time

Entry Level Mental Health Professional - PT/FT - Community Services

Sales - Wireless Specialist-Indianola, IA

Automotive Accounting Specialist - Porsche Des Moines

Client Service Specialist (HWB)

I want to receive the latest job alert for customer experience specialist in des moines ia

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