Top 10 Customer support coordinator Jobs in Des Moines Ia

Client Resource Coordinator 2
Johnson Controls —Des Moines, IA
- $21 - $27 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
Coordinator, Customer Support II (Hourly)
JBT Marel —Des Moines, IA
- Full-time
- Mid-level
- High school diploma or GED
- Travel
- Disability insurance
- Health insurance
Customer Support Coordinator-Part time- Weekends
MercyOne —Des Moines, IA
- Part-time
- Acute care
- Hospital
- Mid-level
8d
Service Coordinator Order Experience I
Numotion —Urbandale, IA
- Overtime
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Energy Efficiency Program Coordinator
Resource Innovations —Des Moines, IA
- $21 - $22 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Commuter assistance
- Paid holidays
Quick Apply
2d
Condition Management Account Coordinator
Cottingham & Butler —Des Moines, IA
- Urgently hiring
- Writing skills
- LPN
- CNA
- Profit sharing
- Health savings account
Quick Apply
Service Coordinator
Baker Group —Ankeny, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Service Coordinator
Ingersoll Rand —Ankeny, IA
- $55,000 - $75,000 a year
- Mid-level
- High school diploma or GED
- Associate's degree
- Health insurance
- Dental insurance
Medication Therapy Management Coordinator
UnityPoint Health —West Des Moines, IA
- 8 hour shift
- Remote
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Coordinator, Customer Service
Glen Gery —Adel, IA
- Microsoft Word
- Data analysis skills
- Mid-level
Quick Apply

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Carrier Sales Coordinator
BISON Transport USA —Des Moines, IA
As a Carrier Sales Coordinator, you will play a crucial role in our operations by sourcing and securing reliable carriers to meet our clients' transportation…
$45,000 - $65,000 an hour
Quick Apply
Operations, sales and Fullfillment coordinator
Diamond Blade Systems —Ankeny, IA
Products contractors actually need and use. The ideal Operations and Fullfillment Coordinator will have experience in the construction industry with strong…
$50,000 - $100,000 a year
Quick Apply
22h

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Service Coordinator
JSET Automated Technologies —Columbus, OH
Experience in construction, electrical, controls, automation, facilities maintenance, HVAC, or technical service environments. Columbus, OH | Full-Time.
Quick Apply
3d
Customer Care Coordinator
Chipotle —Columbus, OH
Support outsourced Care Center agents and leadership by answering questions, providing real-time guidance, and handling escalated/specialized cases using your…
$19.23 - $24.29 an hour
1d

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Client Resource Coordinator 2

Johnson Controls -
Des Moines, IA

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Job Details

Full-time
$21 - $27 an hour

Qualifications

Customer communication
Team supervision
High school diploma or GED

Full Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do
Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technician to the appropriate customer and service need.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily
Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time
Parts ordering/PO creation support
Start-up support
Customer PO confirmation
WIP Management
Auto SR quotes
Reconcile exceptions (SIR and AP)
Attend weekly planning/scheduling meeting
Service + rewards
Assist with monitoring of time and expense reporting submission
Review and correct unassociated time for timesheets for technicians
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Able to prioritize work activities based upon financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associates degree preferred
Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $21 - $27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Refine Your Search

customer support coordinator jobs in des moines ia

Client Resource Coordinator 2

Coordinator, Customer Support II (Hourly)

Customer Support Coordinator-Part time- Weekends

Service Coordinator Order Experience I

Energy Efficiency Program Coordinator

Condition Management Account Coordinator

Service Coordinator

Service Coordinator

Medication Therapy Management Coordinator

Coordinator, Customer Service

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