Top 22 Desk analyst Jobs in Des Moines Ia

Client Support Desk Analyst
defi AUTO LLC —Des Moines, IA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Research
- Entry level
- Health savings account
- Retirement plan
Quick Apply
IT EUC Support Analyst
Robert Half —West Des Moines, IA
- Temporary
- Microsoft Outlook
- 5 years
- Windows
- Disability insurance
- Dental insurance
Quick Apply
5d
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Business Support Analyst - Sales Operations & Enablement
Wellmark, Inc. —Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Associate's degree
Quick Apply
7d
IT Operations Analyst
Casey's —Ankeny, IA
- $61,100 - $80,200 a year
- On call
- Mid-level
- 3 years
- Bachelor's degree
Service Desk Queue Specialist
Cognizant —Des Moines, IA
- $53,000 - $58,000 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- 4 years
3d
Service Desk Manager / Lead
Cognizant —Des Moines, IA
- Full-time
- Hybrid work
- Windows
- Senior level
- Leadership
10d
IT Service Desk Queue Specialist
Cognizant —Des Moines, IA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Employee stock purchase plan
10d
Knowledge Manager–ServiceDesk Plus & ITSM
Cognizant —Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Analysis skills
7d
Sr. Security Analyst - I.T.
Baker Group —Ankeny, IA
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
Data Engineer
Baker Group —Ankeny, IA
- 8 hour shift
- Computer Science
- Office
- 3 years
Quick Apply
3h
FinOps AI / ML Engineer Assoc Director
Accenture —Des Moines, IA
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
13d
Senior Fixed Income and Derivative Portfolio Manager
Federal Home Loan Bank of Des Moines —Des Moines, IA
- $170,000 - $185,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Finance
- Paid holidays
- 401(k)

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SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
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Information Security Analyst II
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Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
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14d
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
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Client Support Desk Analyst

defi AUTO LLC -
Des Moines, IA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

desk analyst jobs in des moines ia

Client Support Desk Analyst

SOC Analyst I

IT EUC Support Analyst

Service Desk Technician II

Part-time Service Desk Analyst

Business Support Analyst - Sales Operations & Enablement

IT Operations Analyst

Service Desk Queue Specialist

Service Desk Manager / Lead

IT Service Desk Queue Specialist

Knowledge Manager–ServiceDesk Plus & ITSM

Sr. Security Analyst - I.T.

Data Engineer

FinOps AI / ML Engineer Assoc Director

Senior Fixed Income and Derivative Portfolio Manager

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