Top 3 Hospitality operations manager Jobs in Des Moines Ia

Manager - Air Operations
ITA Group Inc —West Des Moines, IA
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
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Operations Manager | Full-Time | Iowa Events Center
Oak View Group —Des Moines, IA
- $44,000 - $47,000 a year
- 8 hour shift
- Microsoft Outlook
- Writing skills
- Mid-level
- Dental insurance
- 401(k)

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General Manager - Premium Food Truck Operations
CML LA —Newton, IA
\* Valid driver’s license with a clean driving record. \*\*Minimum guaranteed annual total compensation of $60,000 for eligible full-time employees, subject to…
$60,000 - $110,000 an hour
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Restaurant Operations Manager
First Watch Restaurants, Inc. —Worthington, OH
Is certified in food safety – and identifies and coaches in all areas of safe food handling. Communicates and takes immediate ownership of repair and…
Up to $65,000 a year
Special Operations Manager (SOM) - Eastern US
J&P Hospitality Management, LLC —Dublin, OH
Valid driver’s license and Real ID-compliant ID required. Conduct curb-to-room property walks to assess maintenance, housekeeping, and front desk performance.
$55,000 - $65,000 a year
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Manager - Air Operations

ITA Group Inc
West Des Moines, IA

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Job Details

Full-time

Qualifications

Communication with suppliers
Customer communication
Team member evaluation
Customer relationship building
Managing teams in a customer support role
Global distribution systems (GDS)
Workplace dispute resolution
Employee relationship building
Performance feedback (performance evaluation method)
Frontline customer support management
Managing clients in a customer support role
Team development
Team training
Customer engagement
Customer relationship management
Mentoring
Recruiting
Leading team collaboration initiatives
Travel industry
Business operations
Customer satisfaction improvement
Team motivation (leadership skill)
Staffing management
Professional development training
Cross-functional communication

Full Job Description

POSITION DESCRIPTION:

The Manager – Air Operations leads a team of Event Air Managers in delivering high-quality air operations and support for our customers and their events.

This leader oversees and supports the team’s daily workflow, training and development, travel day support, and overall service delivery for customers and their attendees. With a strong focus on customer satisfaction and team effectiveness, the Manager works to refine and enhance processes and procedures to ensure efficient workflows, well-supported team members, and satisfied customers

POSITION REQUIREMENTS:

- Bachelor’s degree in Business, Liberal Arts, Public Relations or Communications required, or equivalent work experience
  - Five years of experience as a supervisor/lead in the travel industry or equivalent service-related industry.
  - Ability toutilizeleadership skills to assess employee skills, training and developmental needs, coordinate workpriorities and provide constructive performance feedback; the ability to encourage a customer-focused team environment.
  - Ability to recruit, train and motivate staff to support the goals of the department and the mission, vision and values of the company.
  - Ability to listen, understand, and respond to a varying group of external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred
  - Ability to analyze and resolve client-operational issues.
  - Excellent verbal and written communication skills.
  - Effective organizational and time management skills.
  - Knowledge in airline GDS (Global Distribution System)
  - Ability to establish and maintain excellent relationships with client contacts, suppliers, participants and team members.
  - Ability to display a sense of urgency, ownership and accountability.
  - Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
  - Ability to display a sense of urgency, ownership and accountability.
  - Ability to maintain a social neutrality, only building positive and valuable relationships with team members, and refusing to participate in potentially negative discussions and exchanges.
  - Experience in working with cross-functional teams. Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment.
  - Ability to maintain a positive leadership style, with professionalism, constant communication and consistency.
  - Ability to manage conflict in a professional manner promptly and directly.
  - Willingness to share best practices with fellow team members; willing to mentor new team members, as well as facilitate a training partnership or presentation, as needed.
  - Ability to lead a team, empower others and delegate responsibilities; desire to lead by example.
  - Experience in effective communication and relationship building. Ability to interact with all levels of client management.
  - Ability to work the time necessary to complete projects or meet deadlines.
  - Ability to think analytically with short and long-term planning.

To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.

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hospitality operations manager jobs in des moines ia

Manager - Air Operations

Operations Manager | Full-Time | Iowa Events Center

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