Top 189 Technical account manager Jobs in Des Moines Ia

IT Support Manager
TMC Transportation —Des Moines, IA
- $90,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Automotive Refinish Tech Representative
Keystone Automotive Industries —Ankeny, IA
- Full-time
- Microsoft Outlook
- Computer literacy
- Basic math
- Paid parental leave
- Disability insurance
8d
Account Manager - CPA
Ravago Americas —Iowa
- $80,000 - $100,000 a year
- Microsoft Outlook
- English
- Mid-level
Quick Apply
Sales Representative (Modernization)
Lunova Group —Des Moines, IA
- $70,000 - $90,000 a year
- Full-time
- Background check
- Construction site
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Rental Services Sales Representative - NE Des Moines Territory
Ziegler CAT —Altoona, IA
- $111,300 - $166,900 a year
- Weekends as needed
- Clean driving record
- Construction site
- Computer literacy
- Paid parental leave
- Health savings account
System Administrator
Kuvare Holdings LLC —Des Moines, IA
- $80,000 - $130,000 a year
- Full-time
- Customer service
- Mid-level
- Travel
Quick Apply
Performance Tester
Deloitte —Des Moines, IA
- $100,400 - $179,900 a year
- Full-time
- Computer science
- Computer Science
- 5 years
5d
Global Product Manager
Avery Weigh-Tronix —Des Moines, IA
- $80,800 - $121,200 a year
- Full-time
- Remote
- Inventory management
- High school diploma or GED
- Analysis skills
Technical Account Manager
Varonis —Des Moines, IA
- Remote
- Salesforce
- Research
- Mid-level
Strategic Account Manager - Air Compressors
Ingersoll Rand —Ankeny, IA
- $120,000 - $300,000 a year
- Remote
- Clean driving record
- Up to 50% travel
- Engineering
- Health insurance
- Dental insurance
Manager of Information Technology (IT)
Edmundson Art Foundation dba Des Moines Art Center —Des Moines, IA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Commercial Insurance - Client Advisor
Marsh —Urbandale, IA
- $75,800 - $121,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
Data & Survey Manager
State of Iowa —Des Moines, IA
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Dental insurance
13d
EFTI Professional Services Project Coordinator
SHAZAM —Des Moines, IA
- $22.50 - $32.50 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Health savings account
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Field Support Representative Diagnostics, Des Moines, IA
IDEXX —Des Moines, IA
- $30 - $35 an hour
- Overtime
- Clean driving record
- English
- Clinic experience
- Health insurance
- Dental insurance
14d
IT Support Technician
Versova —Des Moines, IA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Energy / Account Manager
Resource Innovations —Des Moines, IA
- $85,000 - $115,000 a year
- Full-time
- Background check
- Engineering
- Pass drug screening
- Commuter assistance
- Paid holidays
Quick Apply
Manager of Information Technology (IT)
DES MOINES ART CENTER —Des Moines, IA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Territory Sales Manager - Fluid Power
Certified Power —Des Moines, IA
- $120,000 - $160,000 a year
- Hybrid work
- 18 years or older
- System design
- Research
- Wellness program
- Health savings account
Quick Apply

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technical account manager jobs near des moines ia

IT Support Manager

TMC Transportation -
Des Moines, IA

Quick Apply

Job Details

Full-time
$90,000 - $120,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee stock ownership plan
Life insurance

Qualifications

Managing technical support teams
Defect resolution root cause analysis
Computer Science
Operations management
Managing teams in a customer support role
Incident Escalation
Team development
Supervising experience
Bachelor's degree
Internal employee customer service
Organizational skills
Leading team collaboration initiatives
Problem management
Root cause analysis
Project leadership
Team motivation (leadership skill)
Cross-functional communication
IT department experience
Analytics

Full Job Description

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

Competitive Salary
Comprehensive Benefit Package
401(k) Plan
Employee Ownership - ESOP!
Generous Vacation

PRIMARY FUNCTION:

The IT Support Manager leads the delivery of IT support services across the organization and oversees a team responsible for resolving complex technical issues across end-user computing, enterprise systems, networks, and access management. This role is accountable for ensuring a high-performing support operation that meets service level expectations while delivering exceptional user experiences.

Beyond operational oversight, the IT Support Manager plays a key role in driving continuous improvement, supporting IT projects and initiatives, and aligning support services with broader business objectives. This position collaborates closely with internal stakeholders and IT teams to enhance service delivery, optimize processes, and ensure organizational readiness for evolving technology.

Key Responsibilities

Oversee a 24x7 support operation including on-site, off-site, and contract support services. Plan team schedules and ensure appropriate staffing levels.
Provide day-to-day leadership for the Support team including training, mentoring, coaching, and performance management.
Champion a customer-first support culture focused on responsiveness, communication, and service quality. Serve as a liaison to business units to understand and support technology needs.
Manage third-party support partners and vendors supporting applications, systems, and infrastructure.
Develop and promote training and career development opportunities that align employee growth with organizational needs.
Monitor and report on team performance against Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and other metrics to provide actionable insights to leadership.
Drive continuous improvement through trend analysis, root cause analysis, and user feedback. Implement automation, self-service, and process standardization to enhance efficiency and reduce ticket volume.
Manage functional and hierarchical escalations to ensure timely and effective resolution. Serve as a primary escalation point for critical issues.
Oversee support queue operations including ticket assignment, prioritization, escalation procedures, quality assurance, and resolution analysis.
Participate in ticket resolution as needed by handling Incidents and Service Requests, particularly during high-volume or high-impact situations.
Oversee IT service management processes including Incident, Service Request, Problem, Change, and Knowledge Management. Ensure processes are followed and continuously improved.
Lead IT support-related projects and initiatives including system implementations, upgrades, migrations, and process improvements. Manage timelines, resources, risks, and stakeholder communication.

Required Skills

Bachelor’s degree in Management Information Systems, Computer Science, or related field. Equivalent experience considered.
5+ years of IT support experience, including 1–3 years in a leadership or supervisory role.
Experience operating in a fast-paced, 24x7 support environment with distributed teams.
Strong decision-making skills with the ability to assess situations quickly and take appropriate action.
Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
Strong problem-solving and analytical skills, including the ability to perform root cause analysis and implement long-term solutions.
Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
Demonstrated ability to lead, motivate, and develop team members in a high-performance environment.
Proven ability to prioritize, escalate, and drive issues to resolution in a timely manner.
Commitment to delivering a high level of customer service and fostering a customer-first mindset.

Preferred Consideration

Working knowledge of IT service management frameworks (e.g., ITIL, COBIT, or similar)
Experience supporting enterprise business applications in a corporate environment
Experience supporting business outcomes through IT service delivery
Familiarity with Agile methodologies and participation in cross-functional project teams
Experience with cloud and distributed computing platforms (e.g., AWS, Microsoft Azure, IaaS/PaaS)
Experience with Azure DevOps or similar ticketing/work management tools
Familiarity with SQL, scripting, or automation to support reporting and process improvement
Relevant certifications (e.g., ITIL, PMP, or similar)

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

How many years experience do you have in an IT Support Role?

Do you have multi-site operations and support experience?

Work Location: In person

Quick Apply

Refine Your Search

technical account manager jobs in des moines ia

IT Support Manager

Automotive Refinish Tech Representative

Account Manager - CPA

Sales Representative (Modernization)

Rental Services Sales Representative - NE Des Moines Territory

System Administrator

Performance Tester

Global Product Manager

Technical Account Manager

Strategic Account Manager - Air Compressors

Manager of Information Technology (IT)

Commercial Insurance - Client Advisor

Data & Survey Manager

EFTI Professional Services Project Coordinator

IT Support Technician - Level 1

Field Support Representative Diagnostics, Des Moines, IA

IT Support Technician

Energy / Account Manager

Manager of Information Technology (IT)

Territory Sales Manager - Fluid Power

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