Top 505 Customer care manager Jobs in Des Plaines, Il

Client Service Aid
PADS Lake County —Waukegan, IL
- $20 an hour
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Mileage reimbursement
Quick Apply
Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)
Apogee Insurance Group —Oak Brook, IL
- From $53,000 a year
- Office
- Bachelor's degree
- 1 year
- Food provided
Quick Apply
Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Account Manager
RSA America LLC —Inverness, IL
- From $45,000 a year
- Full-time
- No experience needed
- Office
- Analysis skills
- 401(k)
- Paid time off
Quick Apply
Client Care Manager
Home Instead —Crystal Lake, IL
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Paid holidays
- Health insurance
Quick Apply
10d
Premier Client Specialist
BMO Financial —Gurnee, IL
- $57,500 - $106,500 a year
- Part-time
- Office
- Mentoring
- Organizational skills
- Health insurance
- Tuition reimbursement
Client Services Representative
PAYLOCITY CORPORATION —Schaumburg, IL
- $25 an hour
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Account Manager, Client Engagement and Growth
Home Centered Care Institute (HCCI) —Schaumburg, IL
- Up to $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
12d
Lead Client Services Ops - Growth
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4th Grade (Math ) Tutor Part-Time In Client's Home $21/Hour
Club Z! Tutoring —Northbrook, IL
- $21 an hour
- Part-time
- Background check
- High school
- Computer literacy
Quick Apply
Client Service Manager
Gallagher —Rolling Meadows, IL
- $61,500 - $102,500 a year
- Mid-level
- 3 years
- High school diploma or GED
12d
Senior Tax Manager/Tax Manager - Private Client Services
Leoforce —Chicago, IL
- $110,000 - $250,000 a year
- CPA
- Bachelor of Science
- 3 years
- Health insurance
- Paid time off
Quick Apply
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Account Manager
Professions Inc —Wheeling, IL
- Hybrid work
- 5 years
- ERP systems
- Organizational skills
Quick Apply
Customer Success Manager
CodeHS, Inc. —Chicago, IL
- $64,000 - $78,000 a year
- Full-time
- School experience
- Computer science
- Writing skills
Quick Apply
Associate Customer Success Manager
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 1 year
- Health insurance
- Dental insurance
Customer Success Manager
Privy —Chicago, IL
- $80,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
- Paid parental leave
- Dental insurance
Quick Apply
3d
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
8d
Customer Success Manager
viaPhoton —Naperville, IL
- $70,000 - $85,000 a year
- Monday to Friday
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply

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Client Service Aid

PADS Lake County -
Waukegan, IL

Quick Apply

Job Details

Full-time
$20 an hour

Benefits

Paid training
Mileage reimbursement
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Paid sick time

Qualifications

Crisis intervention
Maintaining patient confidentiality
High school diploma or GED
Driver's License
Organizational skills
Technical Proficiency
Time management

Full Job Description

The Client Service Aide (CSA) at PADS Lake County is a professional foundation role designed for individuals seeking to establish a high-impact career in social work, human services, sociology, or non-profit leadership. As a key member of our frontline team, the CSA provides direct client care and plays a critical role in maintaining safe, supportive, and trauma-informed program environments. This position offers an immersive, hands-on opportunity to gain the essential field experience required for entry into advanced practitioner roles or graduate-level studies.

Reporting to the Operations Manager, the CSA supports daily facility operations through a lens of Trauma-Informed Care and Harm Reduction. This role is ideal for those looking to master the complexities of milieu management, crisis de-escalation, and professional client advocacy within a social service framework. Through professional and respectful engagement, you will help bridge the gap between crisis and housing stability, ensuring that PADS Lake County facilities remain safe, equitable, and client-centered.

This primarily operational role provides a unique opportunity to develop a robust professional skill set in Crisis Intervention, logistical coordination, and resource management. CSAs gain direct experience utilizing the Homeless Management Information System (HMIS) and implementing Housing First principles in real-world scenarios. For candidates pursuing a long-term career in the social service sector, this position provides the high-intensity field immersion and professional boundaries training necessary to excel in complex, community-based environments.

ESSENTIAL FUNCTIONS

Provide staff and client support within designated agency programs.
Deliver care that is safe, timely, effective, equitable, and client-centered.
Foster an environment of respectful customer service for clients, donors, volunteers, and partner agencies.
Demonstrate understanding and implementation of Housing First, Harm Reduction, and Trauma-Informed Care principles.
Maintain effective communication with staff members and supervisors.

DUTIES & RESPONSIBILITIES

Client Services

Communicate client needs to program staff and management in a timely and professional manner.
Provide transportation for clients as needed using agency or personal vehicles in accordance with policy.
Monitor client behavior and manage conflicts using crisis management and harm reduction techniques.
Provide feedback and apply consequences as necessary, escalating issues appropriately.
Serve as the on-site staff representative when working at hotel or off-site shelter locations.
Maintain a clean, safe, and organized environment.
Distribute food, personal protective equipment, laundry supplies, cleaning supplies, and other necessary items to clients.
Monitor clients in reception areas, family rooms, day rooms, case management waiting areas, and outdoor spaces.
Monitor overnight sites and hotels as assigned and de-escalate conflicts as needed.
Respond promptly and professionally to disruptive behavior or emergency situations.

General Responsibilities

Generate daily reports and submit follow-up documentation related to client issues.
Complete accurate and timely data entry in HMIS/Service Point and other required systems.
Perform general maintenance, sanitation, cleaning, and organization of PADS facilities.
Monitor client and staff compliance with safety protocols, including infection control practices.
Ensure professionalism, confidentiality, and appropriate boundaries at all times.
Communicate and enforce agency expectations clearly, consistently, and calmly.
Acquire and utilize knowledge of HMIS/Service Point, Microsoft Outlook, and standard word processing software.
Participate in staff meetings, in-service trainings, and seminars.
Ensure adherence to professional standards outlined by relevant governmental bodies and organizations, including but not limited to HIPAA and confidentiality regulations.
Comply with all PADS Lake County policies as outlined in the personnel handbook.
Perform other duties as assigned to support programs and clients.
Work effectively in a demanding environment and manage multiple tasks simultaneously as needed.

REQUIREMENTS / QUALIFICATIONS

Education & Experience

Minimum High School Diploma or GED required.
One (1) or more years of experience in a related human services field preferred.
Experience working with individuals experiencing homelessness strongly preferred.
Advanced education may be substituted for experience.

Skills & Competencies

Excellent communication and interpersonal skills.
Strong time management and organizational abilities.
Critical thinking and problem-solving skills.
Ability to work independently and as part of a team.
Detail-oriented with strong follow-through.
Demonstrated professionalism and ability to maintain confidentiality and boundaries.
Self-starter with the ability to manage multiple tasks concurrently.
Proficiency with technology, including Microsoft Office Suite.

Additional Requirements

Valid Illinois driver’s license with a clean driving record.
Ability to pass applicable background checks.
Ability to commute to Waukegan, IL and assigned Lake County locations.

HOURS & WORKING CONDITIONS

Scheduling flexibility required, including evenings, weekends, overnights, and holidays.
Work is performed in shelter, hotel, and community-based environments.
Regular interaction with individuals experiencing crisis, mental health challenges, or substance use issues.
Physically active role requiring standing, walking, and facility oversight.

BENEFITS

401(k)
Health insurance
Health Savings Account (HSA)
Dental insurance
Vision insurance
Life insurance
Employee Assistance Program (EAP)
Paid time off
Flexible scheduling (role dependent)

EQUAL OPPORTUNITY EMPLOYMENT

PADS Lake County is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business need.

Pay: $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Vision insurance

Application Question(s):

Does the listed salary meet your requirements?
How does this role at PADS Lake County align with your current career trajectory or academic background in human services, social work, or a related field?

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Ability to Commute:

Waukegan, IL 60085 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer care manager jobs in des plaines, il

Client Service Aid

Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)

Client Service & Warranty Manager Residential Remodeling - Front Desk

Customer Account Manager

Client Care Manager

Premier Client Specialist

Client Services Representative

Account Manager, Client Engagement and Growth

Lead Client Services Ops - Growth

4th Grade (Math ) Tutor Part-Time In Client's Home $21/Hour

Client Service Manager

Senior Tax Manager/Tax Manager - Private Client Services

Manager, Customer Support

Customer Account Manager

Customer Success Manager

Associate Customer Success Manager

Customer Success Manager

Manager, Customer Support

Manager, Customer Care

Customer Success Manager

I want to receive the latest job alert for customer care manager in des plaines, il

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